I ordered for the 1st time last week (and paid extra shipping to get it to me in 6 days). I got the beautiful swimsuit yesterday. The quality is awesome, I will give them that. As soon as I tried it on, I knew the size was way off. The Cups in the swimsuit were HUGE. I thought no problem, I will just contact them and either have them send me a return shipping label, or give me in-store credit for me to buy another swim suit that fits. I was already on their website shopping for a new one, while I was waiting for the shipping label response. I finally got JOKE response of them telling me they would not let me return it, or refund me for the swim suit because the swim suit was on sale and it was against their "policy" to refund sale or clearance items from their company. ARE YOU F-ING KIDDING ME? Horrible way to run a business, and you just lost my business along with any of my friends' business as well. Now I am stuck with a swimsuit I will never wear, out $30, and pretty upset about it. DON'T ORDER FROM HERE. IF YOU DON'T GET YOUR SPOT-ON SIZE THE 1ST TIME, YOU WILL HAVE TO KEEP YOUR SUIT ANYWAY, THEY WON'T REFUND OR TAKE IT BACK. --AP

Here was their response on how to "Resolve" this issue! Wow.

Hi Ashley Parks,
Thanks for making purchase at Cupshe, we are so sorry that the product failed to satisfy you.
Sorry for the late response and hope for yr understanding.
Kindly note: The clearance items or items that on sale are not on approval for exchange or return.
We regret that the products did not meet your satisfaction.
Hope for yr understanding.
Have a nice day!

So I ordered one of their bathing suits and picked my size based on THEIR sizing charts, which was way WAY off. I reached out to their "customer service" and was told I could not exchange because the item was on sale. Even though the item is still in stock as a large.

I am a 32DD - 34D and their line about 'try the model in for size' was a 36C which is total bs because there is no way she's a 36C. I considered ordering a large, but only changed my mind because THEIR sizing chart said that a 34D should be a small and a 36D a medium and 3 8D be a large. Well I'm not a 38 or a size 10-12 for their large recommendations. I'm a size 6-8. So I didn't want the bottoms to be way too big and unfortunelty trusted their sizing chart.

I wouldn't even be upset if they would just let me exchange for a large or get a different suit. I totally understand not all suits fit all body types and I would be happy to apply my store credit to a suit that could actually fit me. But now I'm stuck with this tiny bathing suit that barely covers my nipples. I'm serious guys I would NEVER wear this outside of my house bc it's barley covers anything. I would hate to see what the small looks like.

I ordered this item on 8/14 for my Honeymoon, and expected to receive it in 9 days as they advertise 9 business day shipping. I did not receive it until 9/8 (22 business day shipping!). I was already almost a week into my honeymoon by the time it got to my house and no longer have a need for the bathing suit because it did not get to my house in time. I contacted their customer service and received the WORST customer service i have ever received. I emailed them before I left concerned that the item wasn't going to get there in time and received no help, then i asked about returning the item, was told i could only receive a discount on another item, and then was told that i couldn't even receive that and was stuck with this bathing suit that i no longer needed because it took them over 22 days to ship it to me when they advertise 9! HORRIBLE business i will never be buying from again. I ended up ordering bathing suits from Amazon with 2-day shipping for cheaper

After posting my review, cupshe commented and stated their return policy and asked for my order number. I get the policy, the issue is that they sent the wrong size and are refusing to fix their error. I don't see the point in contacting customer service and providing my order number when Jarvis ( the customer service rep who inspired My review) still continues to send rude emails placing the blame on me even after I've asked him to stop contacting me. It's like cupshe skipped customer service 101. I'm not even one to contact businesses regarding errors or post reviews but their service is so bad I'd be doing a dis-service to everyone by not saying anything. All I want is the shirt I ordered in the size I ordered and they're acting like I'm fat and trying to get free stuff. In one of the emails Jarvis sent he commented that he was sorry the shirt didn't fit when I never said it didn't fit, my issue was it was not the size I ordered. Is it me or is cupshe rude and aggressive? So much for the customer always being right (EVEN WHEN THEY REALLY ARE!).

I didn't really care for the suits I purchased, so I wanted to return them. I wish I would have read the reviews prior to purchasing.
Every day I get an email with a different coupon code, but no return address. I'm happy to pay for the return shipping, just want the money back for the suits!
I would have purchased from them again, but not now seeing as the customer service just gIves you the run around hoping that you will give up.
Really disappointed.

Let me just start by saying I practically LIVE in a bikini, and this site is one of the only I will buy from. I'm obsessed with them. Awhile ago, I was on a huge suit spree and bought (literally) 16 bathing suits from Cupshe! I'm not kidding when I say they are legit! I get people are upset when they can't do returns on suits that are on sale, however. When something didn't fit me (which was only once), I would just re gift it to someone smaller than me. Because an $8 bathing suit doesn't mean that much to me if that's simply their policy, I understand. You rock CupShe!

Do not order from them if you plan or doing a return or potentially cancelling an order prior to shipment. Even though the website clearly states that you can return full price items, they will only offer you store credit. I have been back and forth with them for days and they will only offer me a store credit. They ignore everything I say in my emails, do not send me a postage label to send my items back to or give me a return address no matter how many times I asked. I'LL NEVER ORDER FROM THIS SITE AGAIN!

I order swimsuits and one came in and did not fit at all. The problem is the cups don't stay in place and in a one piece could drop to your belly. You have to constantly pull them up. They had me answer about 25 emails to finally say they would not issue a refund but would give me a 50% credit.

If you want a swimsuit in this brand I recommend just dealing with amazon. Their customer service is amazing. Cupshe is terrible and I will never order directly from this site.

I like the bath suits although not all of the sizes are not true to size.
I ordered three bathing suits - all are size small. I am 5"3 and 112 lbs. one of the three bathing suits fit however two of them were too small.
I contacted customer service only to be told by CUPSHE that I cannot return the two bathing suits that DO NOT FIT and reorder the same suits in medium.
My recommendation is NOT to give CUPSHE a chance and DO NOT order from this company based on their no return policy. BTW - beware of fake responses from CUPSHe stating that they have a return policy. It's simply not true.

I wish I had read these reviews prior to ordering from this site. First of all the process for returning something is ridiculous. Most websites will allow you to initiate a return on the site. Not Cupshe. You have to email them to get approval and send them pictures and then they ask you a million questions as to why you want to return it, etc. After going back and forth a few times, I was told that I could not return anything that was on sale. They should really make it more clear on the website that you cannot return any sale items. What company does not allow you to return something that is on sale? That is ridiculous! Not to mention most companies will label an item as "Final Sale" so that you can clearly see that there are no returns before you even put it in your cart. I never would have ordered any sale items had I known there were no returns. I went by the sizing on the website which was way off. Now I am stuck with bathing suits that do not fit. I will never order from this site again. You clearly get what you pay for.

I ordered 5 bikinis and none of the tops fit my properly. Their sizing is wayyyy off. Trying to return them and they say that they will offer 70% partial credit. I do not want a credit as their sizing is off and nothing fits properly. They say that they will not refund because i used a coupon. This coupon was automatically added- there was nothing I could do. Also this coupon was not "issued by customer service." I did not get an email from customer service giving me this coupon. DO NOT EVER ORDER FROM THEM! Complete Scam