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CUPSHEReviews 1,143

cupshe.com
chic, swimwear, resort womenAge 19-25, 26-45
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From the business

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.


cupshe.com
USA
Founded in 2007
Clothing item from CUPSHEFashion apparel by CUPSHEMerchandise from CUPSHE clothing lineCUPSHE fashion product

Business Highlights

General

Year Founded: 2007
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $59

Returns

Return Policy: not free
Return Instructions: all returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached
Return Cost: $4.99 - $8.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, swimwear, resort
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 0X, 1X, 2X, 3X)

Customer Service

Support Channels: contact form, email, chat
Support Email: customercare@cupshe.com

Payment Options

Payment Methods: card payments, financing, PayPal
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: Active Junky, Rakuten, Mr. Rebates, TopCashback

How would you rate CUPSHE?
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CUPSHE Reviews Summary

Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.

This summary is generated by AI, based on text from customer reviews

service
132
value
127
shipping
129
returns
117
quality
127
This company responds to reviews on average within 1 day
Canada
1 review
4 helpful votes
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Full of crap!
September 1, 2017

They are completely shady about their return policy. I read the fine print that said there was no refund on sale items, so I purchase bathing suits at full price. Not only was the quality poor, but the sizing didn't work. They are now trying to give me a run around with 75% store credit or 40% partial return. I will wait to see what they come back with, but DO NOT PURCHASE FROM THIS SITE.

I will be going after the full refund with my credit card company as well. Total scammers.

Date of experience: September 1, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, so sorry for the inconvenience. If the items don't fit, and you want a full refund, you could reply the customer service to ask for a return address. Any further questions, please let us know.

New York
1 review
2 helpful votes
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Returns
September 1, 2017

Their return policy is absurd. You must return items within 3-5 days. I did as they asked and still have not received my refund. It has been 6 weeks!

Date of experience: September 1, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, we are so sorry for the issue, could you please tell us your order number? We will check it for you.

Maryland
1 review
0 helpful votes
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Great quality
August 31, 2017

I loved the suits I bought, however one is too big. I am larger on top than the bottom so the one piece was too big. To return it seems to be a hassle. They are very good material and as described in description. I would buy from them again.

Date of experience: August 31, 2017
Amanda D. CUPSHE Rep
over a year old

Sincerely apologize for your inconvenience。
If the item does not fit, you can email us and we will solve your return request.
Kindly email us in case of any queries. Any further questions, please let us know.

Canada
1 review
0 helpful votes
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Amazing
August 29, 2017

The items are excellent and amazing quality for their price. Their customer service is also great with quick responses.

Date of experience: August 29, 2017
Illinois
1 review
2 helpful votes
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Do not believe all of the fake reviews on here from OP's with 0 reviews that recently joined. Cupshe refuses to honor their return policy, using aggressive business tactics to intimidate customers into not returning products. They lie and claim you purchased with coupons, offer partial refunds only in the form of store credit, which is a direct contradiction of their explicity stated return policy. They REFUSE TO PROVIDE REFUNDS, DO NOT ORDER ANYTHING FROM THEM. I will be disputing the credit card charges and fighting them to the full extent of the law. SCAM ARTISTS!

Date of experience: August 29, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any queries. Any further questions, please let us know.

California
1 review
0 helpful votes
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I was surprised by the quality of the swimsuit I ordered. I was expecting a lower quality fabric and possibly poor seem work because the price was so reasonable. I was not disappoint. It fit perfectly. When I had an issue with an item customer service treated me well and took care of the problem. Other sites offered the "same" swimsuit but this one was better quality in my opinion.

Date of experience: August 26, 2017
Colorado
1 review
2 helpful votes
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I ordered 6 swimming suits and all of the bottoms were too small. I'm not a big girl, but the bottoms barley covered my my booty crack. I had checked the return policy prior to purchasing and it turns out their policy posted on their website isn't accurate. They don't a full refund... 45-75% back plus you have to pay $26 for shipping alone.
I do not recommend this website and think they are not upfront about the way they conduct business. Definitely disappointed.

Date of experience: August 25, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
If you return the items, we will offer you a full refund.
Could you tell us your order number? Our agent will contact with you.
Kindly email us in case of any queries. Any further questions, please let us know.

California
1 review
1 helpful vote
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I ordered a swim suit for a vacation. Was told it would ship within 9 business days. Two weeks later the tracking still said "label created". I left for vacation, expecting it to be there when I got back. It wasn't. Tracking still said the same thing. I emailed customer service and they said, "your package was lost, we will order you a new one and your tracking will be updated within two days". Cut to four days later, still the same tracking info. Email again and was told, "your package was lost (again) and now we are sold out of that suit. We will credit your account." I told her, there is no way I am taking store credit, I will never be able to use it! Please don't buy from this store... story still continues

Date of experience: August 23, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with your and solve this problem.
Kindly email us in case of any queries. Any further questions, please let us know.

Minnesota
1 review
0 helpful votes
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I love cupshe's clothes and selection. The shipping is quick and I'm always excited for more! The swimsuits are especially great and I love how on-trend everything is.

Date of experience: August 23, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer,
Thanks for buying from Cupshe.
Your satisfaction is our eternal pursuit.
Wish you have a happy life, more and more beautiful!

Montana
1 review
2 helpful votes
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Total scam from China
August 22, 2017

Don't believe the good fake reviews here. I ordered a bathing suit after reading all the "rave" reviews on Cupshe's website. I should have known better
There is not a single negative review because they don't allow them. After researching further and seeing all the complaints on the internet I went to try and cancel the order, but they had supposedly shipped it. Yet it didn't leave the sellers until 5 days later. The swimsuit itself was not true to size at all. If it had fit I would have kept it and been done with it, but it was huge compared to the sizing chart. Cupshe states it's easy to return items, but that is a complete lie. They basically make you justify why you're returning it instead of just being able to submit a simple reason, and then they offer you 75 percent store credit or possibly a 40 percent refund. It's extremely shady. If you've managed to get suits that fit and don't need a return, it's possible to have a bit of an ok experience. But don't believe all the rave reviews. They're fake.

Date of experience: August 22, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any queries. Any further questions, please let us know.

Pennsylvania
1 review
0 helpful votes
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I ordered three bathing suits from Cupshe and each one was better than the next! I love all three! Cute styles, great fit -true to size, good quality and fast free shipping! I really love them and i will be purchasing more next beach season!

Date of experience: August 20, 2017
Washington
1 review
2 helpful votes
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DON'T BELIEVE THE POSITIVE REVIEWS! THIS PLACE IS A SCAM. MY DRESS ARRIVED AFTER 2 MONTHS! IT'S UNWEARABLE! THE ARMPIT HOLES GO DOWN TO MY WAIST!
THE CUSTOMER SERVICE IS A JOKE! I ASK THEM TO ESCALATE MY COMPLAINT AND THEY GIVE ME THE SAME ANSWER. I WROTE TO THEM SEVERAL TIME IMMEDIATELY AFTER I RECEIVED THIS JOKE OF A GARMENT AND THEY CLAIM I DIDN'T.
PLEASE, PLEASE, PLEASE SAVE YOU MONEY!

Date of experience: August 20, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem

Maryland
1 review
0 helpful votes
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Wonderful great quality bathing suits and wonderful customer service. The best I've come across in a while! Somehow my package got shipped to the wrong address hundreds of miles away. They resent me my order right after I contacted them about it. Somehow, the original package ended up in my mailbox a week later, and they even told me I can keep the second package. Great great company!

Date of experience: August 18, 2017
California
1 review
1 helpful vote
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Terrible
August 17, 2017

I paid extra for expedited shipping so that the product would arrive before a couple days before I left for vacation. HOWEVER, Cupshe messed up my address, forgetting to put the floor number, so I did not receive the item until after my 10 day vacation. They would NOT refund me the price I paid for expedited shipping and would also NOT let me return the item, even though they advertise easy returns. They only offered me a 75% off the next purchase? I will never, ever buy Cupshe again. Also, none of the phone numbers they provided were in service. Total scam.

Date of experience: August 17, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience.
Your order was returned to us because of the address. We have resent the order to you.
Our agent has offered you the return address. If you have any inquires, please email us.

Iowa
1 review
1 helpful vote
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I paid extra to get the bathing suits here in time for my vacation. Unfortunately neither bathing suit fit my chest and I requested a return last night. This morning I was told I could get 45% partial refund or 75% refund in store credit/coupon and both options let me keep the bathing suits I CAN'T wear. I feel like you are not honest about your return policy. Your website says you can return anything as long as tags are on, not worn. If you were clear and upfront about your policy I would have never ordered from you and plan to tell people to stay clear of your site. How many women can order a bathing suit online without having tried it on and have it fit perfectly? Not many, and not this person.

Date of experience: August 15, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will contact with you and solve your problem.

California
1 review
1 helpful vote
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WORST FLASH WEBSITE
August 14, 2017

Horrible customer service, placed my order on 8/1 still has not been shipped and the customer service representative has told me 3 different stories.

Date of experience: August 14, 2017
Amanda D. CUPSHE Rep
over a year old

Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will check your order.

Colorado
1 review
0 helpful votes
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Good quality. Great price. I love this swimsuits. I am curvy woman, 36 DD, 165 lbs I feel comfortable with Cupshe One piece swimsuits.

Date of experience: August 13, 2017
India
1 review
0 helpful votes
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Very professional.
August 8, 2017

I feel beautiful, elegant and classy wearing their clothes and I do feel that because of their high quality I can keep them for years to come. Their customer service is also wonderful and very professional.

Date of experience: August 8, 2017
District of Columbia
1 review
0 helpful votes
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SUPER impressed
August 8, 2017

My swimsuit fit just right. I am SUPER impressed with this purchase. I will certainly be purchasing from Cupshe again.

Date of experience: August 8, 2017
California
1 review
0 helpful votes
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Great job Cupshe
August 8, 2017

I received both of my items. I love them! Great job Cupshe! I will definitely recommend you to others as well as continue ordering from you... Thanks again!

Date of experience: August 8, 2017