Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception in 2015, we've built an incredible community of women who move forward in confidence, comfort, and style.
From swimsuits to cover ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.
Cupshe generally enjoys a positive reputation for its stylish swimwear and clothing options, with many customers praising the quality, fit, and fast delivery. The company's customer service is noted for being responsive and helpful, particularly regarding their flexible return policy. However, several customers express dissatisfaction with sizing inconsistencies, high return shipping costs, and challenges in resolving issues, leading to frustration. Overall, while Cupshe has attracted a loyal customer base due to its appealing products and service, concerns about return policies and product quality may deter potential buyers.
This summary is generated by AI, based on text from customer reviews
They are completely shady about their return policy. I read the fine print that said there was no refund on sale items, so I purchase bathing suits at full price. Not only was the quality poor, but the sizing didn't work. They are now trying to give me a run around with 75% store credit or 40% partial return. I will wait to see what they come back with, but DO NOT PURCHASE FROM THIS SITE.
I will be going after the full refund with my credit card company as well. Total scammers.
Their return policy is absurd. You must return items within 3-5 days. I did as they asked and still have not received my refund. It has been 6 weeks!
Dear customer, we are so sorry for the issue, could you please tell us your order number? We will check it for you.
I loved the suits I bought, however one is too big. I am larger on top than the bottom so the one piece was too big. To return it seems to be a hassle. They are very good material and as described in description. I would buy from them again.
Sincerely apologize for your inconvenience。
If the item does not fit, you can email us and we will solve your return request.
Kindly email us in case of any queries. Any further questions, please let us know.
Do not believe all of the fake reviews on here from OP's with 0 reviews that recently joined. Cupshe refuses to honor their return policy, using aggressive business tactics to intimidate customers into not returning products. They lie and claim you purchased with coupons, offer partial refunds only in the form of store credit, which is a direct contradiction of their explicity stated return policy. They REFUSE TO PROVIDE REFUNDS, DO NOT ORDER ANYTHING FROM THEM. I will be disputing the credit card charges and fighting them to the full extent of the law. SCAM ARTISTS!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any queries. Any further questions, please let us know.
I was surprised by the quality of the swimsuit I ordered. I was expecting a lower quality fabric and possibly poor seem work because the price was so reasonable. I was not disappoint. It fit perfectly. When I had an issue with an item customer service treated me well and took care of the problem. Other sites offered the "same" swimsuit but this one was better quality in my opinion.
I ordered 6 swimming suits and all of the bottoms were too small. I'm not a big girl, but the bottoms barley covered my my booty crack. I had checked the return policy prior to purchasing and it turns out their policy posted on their website isn't accurate. They don't a full refund... 45-75% back plus you have to pay $26 for shipping alone.
I do not recommend this website and think they are not upfront about the way they conduct business. Definitely disappointed.
Dear customer, sincerely apologize for your inconvenience.
If you return the items, we will offer you a full refund.
Could you tell us your order number? Our agent will contact with you.
Kindly email us in case of any queries. Any further questions, please let us know.
I ordered a swim suit for a vacation. Was told it would ship within 9 business days. Two weeks later the tracking still said "label created". I left for vacation, expecting it to be there when I got back. It wasn't. Tracking still said the same thing. I emailed customer service and they said, "your package was lost, we will order you a new one and your tracking will be updated within two days". Cut to four days later, still the same tracking info. Email again and was told, "your package was lost (again) and now we are sold out of that suit. We will credit your account." I told her, there is no way I am taking store credit, I will never be able to use it! Please don't buy from this store... story still continues
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with your and solve this problem.
Kindly email us in case of any queries. Any further questions, please let us know.
I love cupshe's clothes and selection. The shipping is quick and I'm always excited for more! The swimsuits are especially great and I love how on-trend everything is.
Dear customer,
Thanks for buying from Cupshe.
Your satisfaction is our eternal pursuit.
Wish you have a happy life, more and more beautiful!
Don't believe the good fake reviews here. I ordered a bathing suit after reading all the "rave" reviews on Cupshe's website. I should have known better
There is not a single negative review because they don't allow them. After researching further and seeing all the complaints on the internet I went to try and cancel the order, but they had supposedly shipped it. Yet it didn't leave the sellers until 5 days later. The swimsuit itself was not true to size at all. If it had fit I would have kept it and been done with it, but it was huge compared to the sizing chart. Cupshe states it's easy to return items, but that is a complete lie. They basically make you justify why you're returning it instead of just being able to submit a simple reason, and then they offer you 75 percent store credit or possibly a 40 percent refund. It's extremely shady. If you've managed to get suits that fit and don't need a return, it's possible to have a bit of an ok experience. But don't believe all the rave reviews. They're fake.
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem.
Kindly email us in case of any queries. Any further questions, please let us know.
I ordered three bathing suits from Cupshe and each one was better than the next! I love all three! Cute styles, great fit -true to size, good quality and fast free shipping! I really love them and i will be purchasing more next beach season!
DON'T BELIEVE THE POSITIVE REVIEWS! THIS PLACE IS A SCAM. MY DRESS ARRIVED AFTER 2 MONTHS! IT'S UNWEARABLE! THE ARMPIT HOLES GO DOWN TO MY WAIST!
THE CUSTOMER SERVICE IS A JOKE! I ASK THEM TO ESCALATE MY COMPLAINT AND THEY GIVE ME THE SAME ANSWER. I WROTE TO THEM SEVERAL TIME IMMEDIATELY AFTER I RECEIVED THIS JOKE OF A GARMENT AND THEY CLAIM I DIDN'T.
PLEASE, PLEASE, PLEASE SAVE YOU MONEY!
Dear customer, sincerely apologize for your inconvenience.
Could you tell us your order number? Our agent will contact with you and solve your problem
Wonderful great quality bathing suits and wonderful customer service. The best I've come across in a while! Somehow my package got shipped to the wrong address hundreds of miles away. They resent me my order right after I contacted them about it. Somehow, the original package ended up in my mailbox a week later, and they even told me I can keep the second package. Great great company!
I paid extra for expedited shipping so that the product would arrive before a couple days before I left for vacation. HOWEVER, Cupshe messed up my address, forgetting to put the floor number, so I did not receive the item until after my 10 day vacation. They would NOT refund me the price I paid for expedited shipping and would also NOT let me return the item, even though they advertise easy returns. They only offered me a 75% off the next purchase? I will never, ever buy Cupshe again. Also, none of the phone numbers they provided were in service. Total scam.
Dear customer, sincerely apologize for your inconvenience.
Your order was returned to us because of the address. We have resent the order to you.
Our agent has offered you the return address. If you have any inquires, please email us.
I paid extra to get the bathing suits here in time for my vacation. Unfortunately neither bathing suit fit my chest and I requested a return last night. This morning I was told I could get 45% partial refund or 75% refund in store credit/coupon and both options let me keep the bathing suits I CAN'T wear. I feel like you are not honest about your return policy. Your website says you can return anything as long as tags are on, not worn. If you were clear and upfront about your policy I would have never ordered from you and plan to tell people to stay clear of your site. How many women can order a bathing suit online without having tried it on and have it fit perfectly? Not many, and not this person.
Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will contact with you and solve your problem.
Horrible customer service, placed my order on 8/1 still has not been shipped and the customer service representative has told me 3 different stories.
Dear customer, sincerely apologize for your inconvenience. Could you tell us your order number? Our agent will check your order.
Good quality. Great price. I love this swimsuits. I am curvy woman, 36 DD, 165 lbs I feel comfortable with Cupshe One piece swimsuits.
I feel beautiful, elegant and classy wearing their clothes and I do feel that because of their high quality I can keep them for years to come. Their customer service is also wonderful and very professional.
My swimsuit fit just right. I am SUPER impressed with this purchase. I will certainly be purchasing from Cupshe again.
I received both of my items. I love them! Great job Cupshe! I will definitely recommend you to others as well as continue ordering from you... Thanks again!
Answer: Hi, as long as the items you want to return accord with our return policy, you can get a full refund.
Answer: Could you give me the order number? We can track the package for you. Our carrier have several days off which results in partial packages delayed. Sincerely sorry for that.
Answer: Hi, sorry that we don't offer standard shipping to United States Outlying Territories. So there is only shipping method to Hawaii-----express shipping.
Answer: Hi, could you plz tell us your order number? We will check if your order has been shipped out.
Answer: Hi, could you give us your order number? We will track your order.
Answer: Hi, we are an online store in US. Kindly refer to the shipping information here https://www.cupshe.com/pages/shippings
Answer: Could you plz give us your order number? We will check it for you.
Answer: S is well. Thank you for the question. Next time, please provide bust, waist and butt measurements in details as well as height and weight.
Answer: We think the L is okay.
Dear customer, so sorry for the inconvenience. If the items don't fit, and you want a full refund, you could reply the customer service to ask for a return address. Any further questions, please let us know.