Kim H.

I ordered from them on a whim when I saw some super cute clothes in a Facebook ad. I placed two different orders and then happened to see the reviews after the orders were placed. I immediately regretted ordering from them and the terrible reviews left me wondering if I would ever see my stuff. I paid with Paypal, so I was at least comforted knowing that I had some recourse if things went south. I looked on the website and saw that everything is made to order and takes a couple weeks to make on top of the shipping. So I patiently waited. I was pleasantly surprised when I not only received the items, but I actually loved them. I did have to wait awhile for them, but I did not feel like it was any longer than what they had estimated. The one issue I had was the pants I had ordered appeared to be dark gray with pink flowers in the picture, but turned out to be light gray with peachy flowers. They were still really pretty, so I did not mind too much, but they no longer matched the shirt I bought with them. They did turn out to be my new favorite pants though. They are so comfortable and fit perfect. I ended up ordering the wine bottle pants as well and love them too! I have placed 3 or 4 orders from Liv Luv Shop so far and have not had an issue, so I consider myself lucky. I will order from them again for sure.

I actually really like RueLaLa. I have shopped there for several years and have not had the same bad experiences as the others. It is hit or miss as to what you will find and you do have to watch the prices. Sometimes they will advertise something as a deep discount and if you google it you will find it on another site for the same price or even less. I do think they inflate the original price sometimes. But I will say with a lot of the clothing that I bought, the original tags are on there with the MSRP and I do feel like I have gotten some steals. The best deals are the final sales and they do make it clear when something can't be returned, so you just have to decide if it's worth risk. I have never felt that I received anything fake from the site and I have ordered a lot of jewelry and clothing over the years. The shipping is high, but they they do give you free shipping for 30 days after paying the $9.95 on the initial order. They also offer deals throughout the year where you can get free shipping for a year. They normally offer it for $50 but if you hold out they will reduce it to $30 which is a deal in my opinion. The shipping times can be long for some items, but the site does clearly tell you when they anticipate shipping the item. I never had an issue with Customer Service either. The few times I have reached out to them, they have always been helpful. My only complaint, and the reason why I would not give 5 stars, is that I have had a handful of orders cancelled on me over the years. This is always frustrating and baffles me how this can happen. When I click on the "buy now" button, I expect to receive the item and not get an email later saying that the item is not available. It has left me wondering at times if I will actually get what I have ordered. But overall I have been pretty happy RueLaLa.

I wish I had read these reviews prior to ordering from this site. First of all the process for returning something is ridiculous. Most websites will allow you to initiate a return on the site. Not Cupshe. You have to email them to get approval and send them pictures and then they ask you a million questions as to why you want to return it, etc. After going back and forth a few times, I was told that I could not return anything that was on sale. They should really make it more clear on the website that you cannot return any sale items. What company does not allow you to return something that is on sale? That is ridiculous! Not to mention most companies will label an item as "Final Sale" so that you can clearly see that there are no returns before you even put it in your cart. I never would have ordered any sale items had I known there were no returns. I went by the sizing on the website which was way off. Now I am stuck with bathing suits that do not fit. I will never order from this site again. You clearly get what you pay for.