Absolutely amazing all around! I am leaving for Florida early Sunday morning. A friend recommended me to visit cupshe.com site I look at this website on Wednesday & I just received my new favorite bikini today! I was iffy on sending an email, majority of online shops take days/weeks to reply. I ended up sending an email just explaining my time crunch & less than 10 minutes later, I get replies THANK YOU Bikini Cupshe for the 110% customer service. Will be shopping here soon!

This is what they offered me when I asked for a refund on a suit that did not fit:

Before we process a return, we'd love to let you know of our two available return options with no need to return the products:

- Cupshe Coupon: we can provide a 120% valued coupon which you can apply it to repurchase a new item. (note: the amount shall be calculated basing on the price of unsatisfactory items).
- If you are not satisfied with coupon options, we could offer 50% partial refund to make a compensation.

Do not purchase from this company! I wish I had read reviews before I made a purchase. I bought two one-piece bathing suits. They did ship relatively and arrive relatively quickly. However, I found both suits to have extremely short torsos and one was so lowcut I knew I would never be able to wear it in public (did not look like that on the site!).

Immediately went onto the site to start the return process. Did not receive a response for almost 24 hours. Instead of return instructions, they offered me a 120% coupon to buy more (crappy) suits. Or they would offer me a 50% partial refund and I wouldn't have to send back the items. What!?!?! So I immediately replied saying I just want to return the items and get a 100% refund. 24 hours later, got the next response... they would give me an 80% partial refund OR I could send back the products for 100% refund but I would have to pay for and arrange for shipping.

It is 2018. Every tiny company on the internet has figured out how to handle returns and return shipping labels - and how to answer an email within a couple of hours! What is wrong with this company? I'm so tired and annoyed with dealing with their horrible customer service, that I'm just giving in and going with the 80% refund... since the shipping cost would probably amount to the 20% difference anyway.

I recommend if you do buy from this company and do like their bathing suits, that every order you go through the refund process and get that 120% coupon. Free bathing suits! Don't think this company will be in business for long...

HORRIBLE EXPERIENCE
Ordering from Cupshe was a HORRIBLE EXPERIENCE. I gave myself 6 weeks to order a suit for a trip I am taking tomorrow. The bathing suit never showed up and when I asked about it, it had been sent back to the company because they never added my apartment number on my order. When I requested it to be resent, they kept responding with form emails asking why I wanted to return it -- clearly not reading the email. I cannot believe how incompetent Cupshe was. They never once accepted fault or offered to resend. I kept persisting and after a week of emails back and forth (most were form emails), they finally agreed to resend -- only to respond the next day that it was out of stock. WHERE DID MY ORIGINAL BATHING SUIT GO? I train business owners on customer service and this is a perfect example of incompetent business and the many, many times they could have fixed this. I will never be ordering from Cupshe again.

Buyers beware... I ordered about 12 swimsuits from Cupshe and wanted to return many as they did not fit. Their return policy on their website mentions that it's "easy" ---not true. At first they offered 50% back or a coupon which I wasn't happy with. Then they offered 80% of my money back. After going back and forth for a couple of days and agreeing to receive 80% back - they told me "sorry it has been over 30 days". I was so excited because they have a lot of cute swimwear and I told so many people about them but I'll be letting EVERYONE know not to purchase from them and I'll be reporting them to BBB. So shady.

I wish I had read these reviews before ordering. They have horrible customer no-service. I made a return over a month ago and they have yet to credit me. I have emailed at lest 7 times and get the same frustrating bland non-response. Unfortunately, I did not send the package with a tracking number, so I feel I have no recourse. I'm sure the package must have been delivered to them, but I cannot prove it. Chalk this loss up to experience, but I am writing this now to tell others, "DO NOT BUY FROM THEM."

Am highly impressed with the level of service delivered by Cupshe, the quality of materials used for the bikinis are top notch they fitted well and looked exactly like they looked online, i have been wearing them and they fir so well, another thing that impressed me was the speed with which the package was shipped, it arrived right on time and no mistake was made about the size, the size i ordered was what was delivered. I highly recommend cupshe, they rock my world.

I have ordered 6 bathing suits from here. I was referred by my sister in-law, and boy am i glad I gave it a chance. All suits are very affordable, stylish, and good quality. I was unhappy with a top because it didn't give me enough coverage. I contacted customer service they told me no need to send suit back just keep it and pick a new. Awesome! They got back to me within 1 day. I let them know how happy I was with their service. I would recommend you give it a try!

I ordered 3 bathing suits from Cupshe. One of the suits was a one piece that ended up being too small, and two of the bikinis the tops fit me well but the bottoms were snug (tends to happen to me quite a bit). So I contacted Cupshe explaining my situation and was hoping to return the three bathing suits for a larger size. Someone contacted me within a couple of days, emailing went back and forth probably over the course of a week figuring out details and getting my "Cupshe Coupon". In the end I ended up being able to keep the three bathing suits I wanted to return, they gave me a Cupshe Coupon worth the amount of the three bathing suits and I was able to order three new bathing suits for free using my cupshe coupon (only had to pay $2.00 shipping fee). All in all I am quite satisfied with the customer service, yea I know it wasn't INSTANT but I ended up getting 7 bathing suits for $130 Canadian. I didn't have any problem with them contacting me, so maybe all you ladies complaining should really step back and look at how you are approaching the situation from your end. You might be the problem.
The bathing suits are very cute, good quality and I will make sure to take my proper measurements when I order suits next time.