Cuisinart Webstore

After you make your order the email says that your order within 5-7 business days from the time of order. This is a lie when you call them by phone they tell you that it will ship in 7 to 10 business days. What crappy company.

Bought my Bur Grinder in August 2021. It is now burned up and as the burs are made of plastic. Can no longer do it's job. Sent email to customer service and never heard back, not even a " we've received your email" response. Will never buy again. Advise the same for all

I ordered a replacement bowl and while it came very quickly, it had been poorly manufactured. As a result, the cover will not fit. One piece has been poorly made, and it is off by a millimeter, but this still prevents it from locking together. I verified online and through the original Cuisinart website that I ordered the right replacement item.

The company did refund me my purchase price, but refused to refund me shipping, even though it is clearly their error, and they are selling a product that does not work. The customer service rep was polite, but honestly, this is a terrible company that doesn't stand behind their products. She required very little explanation, and said, when I told her of the problem, "That happens sometimes." It's clear that this is a common issue. Avoid at all costs.

After several emails where I don't think the person understood what I was asking despite writing it in 3rd grade English, I called 800 number. This person argued with me that I "must have placed more than one order." I have email confirmation that I ordered 3 items and they only received an order for 1 item. No explanation for the discrepancy. I asked to speak with a supervisor and was placed on terminal hold. I wish I had looked for reviews before placing an order. I understand why their rating is 1 star overall.

I placed an order for replacement parts before Thanksgiving. They helped me figure out what part numbers to order and it all seemed fine. But then nothing ever came. I contacted them after Thanksgiving and after Christmas and all they said was it was on back order and there was no timetable. My last attempt was just before Easter and they told me my order had been cancelled. I expressed my annoyance that it had been canceled without notification and asked how to speak with a manager/supervisor. A few hours later I got a response saying they were no longer a Cuisinart provider and not to reply to the message.

After waiting for 10 days to hear that our order had been shipped we called to find out the status of our order. Tried for two days to talk to some one waiting on hold for 45 minutes one day and a hour and 38 minutes the second, leaving call back request each day - with no response on either. Wrote a request to cancel the order and finally got a quick response that the order might be to far along to cancel. This is the worse communication I have ever delt with an online order - Never again with Cuisinart WebStore! If I could have given them no stars I would have.

I placed an order for 6 appliances for over $1,000. They sent me an order confirmation.
Then they cancelled the order for no apparent reason and didn't bother to tell me they cancelled the order... then when I found out they cancelled the order after weeks of waiting and checking on the order status, they wouldn't re-instate the order... they told me to order everything again.

Well I've got news for them... no worries Cuisinart Webstore... you won't ever get an order from me again!

A company that is not consumer oriented in the least! When a replacement part was ordered (with belief it matched model on food processor bowl). There was no accomodation for a return that necessitated being returned later than the 30 days (five days late due to hospitalization and medical needs of purchaser).
Anyway, repeated contact resulted in idiotic replies like; "return item as per directions on shipping site" It had already been returned. And "You will have to send us your previous email, we cannot find it"
Service got more repetitive in responses and was basically lousy and with no sensitivity to a customer and medical needs that prevented attention to the deadline for returns.
Item was never used, since it was the wrong model work bowl, and the company gave no credit, shipping reimbursement or service.
Boo to them and Cuisinart for letting them soil their good reputation.

I purchased a replacement piece for my food processor. After three weeks I sent them an email through their customer service department asking about the item. They never returned the contact. I sent two more. Again, no reply. I tried them through Facebook and I was told I would hear from someone within two days. Still no response. The order was confirmed, I have an order number, but the item status says "processing". This company really doesn't seem to care much about its customers. I will never give them any more business and I am going to leave reviews on as many sites as I can to warn others about how this company functions.

I ordered a rack and baking pan for an old toaster oven. The ones that I received (after several weeks) were too big for my oven. The return sheet (in box) said that I needed to fill in a 'return authorization number' from the webstore before sending anything back. I called to get one and was put on hold for 20+ minutes before I hung up. I emailed them and got an automatic reply saying that they would respond in 24-48 hours. Now after another email and 8 days, I have heard nothing. So frustrating.

How can a company sell items it does not have in stock? I have called them several times now and we keep getting the same answer "it's on back order". The last woman I spoke to a couple of weeks ago said "it will be shipped in 10 days". Still no item, still no shipping confirmation. I have just now called to answer my order. The lack of transparency in advertising that items are not in stock to the consumer on their website is sickening. Furthermore to not even even give a customer the courtesy of notifying them via email that an item is currently unavailable is just unprofessional and poor business practice. I see that I am not the only person now with this complaint. NEVER buy from them! Beware!

I placed an order for 2 bowls with lids for my Cuisinart Yogurt maker. I love them and wanted to be able to store the yogurt I made in these bowls. I paid $17.00 each for a bowl and lid. I received an order confirmation from them, but nothing else. So 6 days later I called to see if my item had been shipped. Went through 2 customer service folks before getting to a supervisor and finding out that my items were back ordered until the end of the month. I was never notified that these things were on back order. So, of course, I cancelled the order. Be very careful if you buy from these folks, they seem a little slippery. I'm giving Cuisinart a call too since they are using the Cuisinart name for their business.