I ordered a replacement part for my food processor on December 4,2017. It's now January 5,2018. No part. I called the number and never got a person. There was an option to leave a message, so I selected that. Nothing happened and I was never prompted to leave a message. Because I clicked on the link through the Cuisinart website, I thought this was a reputable company, but it is not. Don't waste your money.