After several emails where I don't think the person understood what I was asking despite writing it in 3rd grade English, I called 800 number. This person argued with me that I "must have placed more than one order." I have email confirmation that I ordered 3 items and they only received an order for 1 item. No explanation for the discrepancy. I asked to speak with a supervisor and was placed on terminal hold. I wish I had looked for reviews before placing an order. I understand why their rating is 1 star overall.