Cuisinart Webstore

In May 2016, I purchased a Stockpot Model # K*******000 from Cuisinart Web Store. Despite very slow order & shipping confirm and very sensitive customer service agent, my stockpot arrived. The product performs OK, but not great. I still rely on an old Revere Ware pot. I would not waste money on this cookware 1) it doesn't work that well. 2) Country of Origin is unknown. 3) Conair and its subsidiary Cuisinart are not very interested in consumers past the point of sale.
More concerning, is that the first time I washed it, I noticed there wasn't a Country of Origin label or engraving on the bottom which is required by law to protect manufacturers and consumers from counterfeit/inferior products. I contacted Cuisinart's Product Manager who eventually replied that the marketing was on the carton. I checked with our company's Import Manager and with U.S. Customs and Border Protection (CBP) INFO Center who confirm that Cuisinart is in violation of labeling laws as only labeling the carton "Made and Printed in China" is completely inadequate. Because I got such a lame answer and no follow up response from Cuisinart's Product Manager, I referred my concerns directly to CBP.

Unbelievably slow shipper. It's been 20 days since I ordered my standard part for a cuisinart coffee maker and still nothing.

Ordered a replacement filter lid from this company for my DGB-700BC coffee maker. I tried Amazon first, but the one sold there is an older model with different sized holes which, unfortunately, spewed coffee grounds all over my counter.

Anyway, came to the Cuisinart web store because surely they would have the right part, right? Well, no, not really. I found the right part on their web store (the newer model that Amazon wasn't selling.) It was a good price ($10), so I ordered it.

After a week or so I get a call from the Cuisinart web store saying they needed my credit card number, because "it got lost when the order downloaded to their system". Wha? At first I thought it was a credit card scam but the phone number checked out and they had my order and part #, so I gave them the credit card.

Two more weeks go by, still no lid in my mailbox. :( So I call their customer service line, wait on hold for 25 minutes, and finally speak to someone about my order. She says they need my credit card number because "it got lost when the order downloaded to their system". I explained that I already went through that two weeks before. "Oh yeah, I see that now", was her response. Then she put me on hold for 5 minutes while she checked the order. Came back and said my order "got lost when they upgraded the system" but she would send it out right away and credit the shipping. I said OK. She put me on hold again, then came back again and said the part is out of stock and they don't plan to get any in more in. O_o?

I asked how that could be if they're the manufacturer. She explained that they are not affiliated with Cuisinart (even though the Cuisinart.com site is where I found their phone number...). She gave me the Cuisinart product phone number where I was able to order the right part. This time for $25.

Customer service FAIL. I wonder if Cuisinart understands the damage this web store is doing to their brand.