Cuisinart Webstore

I have been waiting for a part since September, was told it was on backorder then after another follow-up, was told it was cancelled and I was notified (I could find no cancellation notice). Called number given in email and told it was the wrong number. Called the next number and couldn't get ahold of a human being. After waiting for over 15 minutes, my call was disconnected. I then tried to call again and left a voicemail per their suggestion, response was a another email with the same information. Have done this a number of times. All I want is to find out what is available to order to fix my food processor. I really missed it over the holidays!@!

I recently ordered some extra parts for my Cuisinart food processor/blender. I wrote a review back in 2012 & noticed MINE was the ONLY 5 star review - this never happens! It would even make me feel suspicious seeing only one good review & reluctant to use their website. I once again had great, no problem service (Jan 2015) & received the parts for my machine very quickly - shipped to Los Angeles, Calif. I ordered online at their website.

Three orders trying to get the right part. Now, with over $200 already charged against my credit card, I have to try once more to find someone who knows Cuisinart food processors well enough to find the right part. Some of what they've sent me isn't even in boxes--just has yellow stickies with alleged part numbers! Currently, they're refusing to give me a fax number; apparently they don't want my problem in writing. They insist that I call, which hasn't worked yet.
Avoid this store and get your Cuisinart parts on eBay, which is less hassle.

If you expect any kind of customer service DO NOT shop here. 6 weeks plus to get something that was supposedly in stock and ready to ship. Sent several inquiries to them asking when my replacement part would be shipped. No response until they tried to get payment from PayPal who cancelled the payment after 30 days per their policy. Will never recommend Quisinart products to anyone especially if the damned lid cannot make it 6 months and it takes 6+ weeks to get a part. Worst customer service EVER stay away if at all possible.

Ordered on-line coffee filters on 11/5/17. Received order 12/24/17. After a month of waiting, received wrong merchandise. Tried calling to get "Return Authorization Number" to return part sent to me by mistake... was on hold for over 15 minutes. The customer service rep who answered the phone sounded so dead. When I told her I was accidentally sent a food processor part and wanted to return it, she asked if I ordered on-line or by phone. I said, on-line and she transferred me... where I sat on hold for another 20 minutes. I had to laugh at the inefficentcy of it all but knew sadly this company won't be in business long if they can't make changes. The customer service rep, Denise, who finally helped me was very nice and offered to ship the correct part in 2 days to me or give me a refund. She seemed embarrassed about her company's mistake. Unfortunately it would have cost more for me to return this part to her so she did not request it back. Mistakes like these plus shipping must be costing this company money. For a "Webstore" they operate like Sears and we all know how that ended.

I've experienced the same as other people. I ordered a replacement bowl on 12/11/17. After days of no response aside from the initial confirmation, I emailed them. No response in the 24-48 hours stated in the the auto reply. I called and waited on hold for over an hour with no one every answering.

I suspect it's the same case, that item is backordered. Not that I could confirm this, since they can't bother to get back to me or answer the phones.

I wrote a review already, but wanted to add information that this webstore is actually directly affiliated with cuisinart. I thought I had made a mistake and bought from these folks, so I placed an order for the same replacement blade on cuisinart.com. Lo and behold, the email response comes back from Cuisinartwebstore.com. So avoid purchasing from cuisinart.com as well. My experience so far is 0 customer service, non-responsiveness, and a week of no action after the order was placed.

I ordered a replacement work bowl and cover for our food processor back in August. Nothing on the site indicated backordered, delayed shipping, etc. Yet it took a full month to receive the cover, and at currently 2.5 months from order date we still haven't received the work bowl. Logging into the site it still says "processing." I've emailed customer support several times and haven't even gotten the dignity of a response. I guess the only positive thing is that they haven't actually charged us for the work bowl, just the cover. But our food processor is still sitting there useless. STAY AWAY!

I placed an online order for a replacement part for my Prep 9 food processor, but received no email confirmation. Called and was told the webstore office was closed, to call again today (Monday). I did. After a 10 minute wait online a human told me it was the wrong number, and she "connected" me to the waiting system again. 10 more minutes, another human answers and AGAIN says I have the wrong department. Something is WRONG here. Stay away.

WOW. If I could give NEGATIVE stars I would. It took 21 days for my order to get to me. I e-mailed TWICE asking where my order was. I ordered a bread paddle and was SHOCKED at the condition of it. It looked like it had been scrapped on a sidewalk or filed with an industrial file. There were holes on the edges of the paddle as if the metal mold had not properly filled. The paddle itself is WAY lighter than it should be. It is obviously a knock off. I am extremely upset and pissed that I will be loosing shipping. Worst internet ordering experience EVER.

We ordered a Cuisinart food processor part online. However, when the item is added to the basket and you go to checkout, a different item appears in the cart. If you aren't careful you'll end up with an unwanted part, and charged for it. I called their customer service and the rep acknowledged they had TONS of returns for exactly what happened to me: the correct item in the cart, but it switches to another item when you are at "pay." He told me to order through him; I was leery of giving this person my credit card number over the phone, but did. A week later I got a voicemail from a number -- not Cuisinart, it's from Tampa, Florida. When you check that phone number online there are dozens of complaints saying it is a scam number, telling people "there's a problem with your order." (The number is *******286.) The voicemail said there was a problem with my credit card and the order didn't go through. It said to call them, but gave no phone number. Of course there is no problem with my credit card; I called VISA ASAP and they put an alert on my card and an alert for this phone number used, as well as anything from Cuisinart. I tried calling Cuisinart customer service, but gave up after 45 minutes on hold. Be warned this appears to be a scam, or at least very shady. Protect your credit card and get an alert put on it! This Cuisinart site is a disaster, and apparently they know but haven't fixed anything. By the way, there is no "verified purchase" attached to this review because Cuisinart has yet to send the item; their ordering system is a mess.

I placed an order for a replacement bowl and to save on shipping ordered 2 knives. I received my bowl which fit the base but didn't fit the lid I have, and they don't have that, so I am stuck with a bowl that is useless, and no knives in the order. I called to talk to customer service, and they said that I should get the knives in the mail later. It came with another bowl, and the 2 knives. They charged me for both orders and the shipping on the one without the knives. Long story short, crappy company and I will never buy anything from them again! So I spent 84.90 for 2 useless bowls. They say that I placed 2 orders and yet they charged me days apart. Ticked for sure!