I have been waiting for a part since September, was told it was on backorder then after another follow-up, was told it was cancelled and I was notified (I could find no cancellation notice). Called number given in email and told it was the wrong number. Called the next number and couldn't get ahold of a human being. After waiting for over 15 minutes, my call was disconnected. I then tried to call again and left a voicemail per their suggestion, response was a another email with the same information. Have done this a number of times. All I want is to find out what is available to order to fix my food processor. I really missed it over the holidays!@!