Ian V.

Just read a review on Cuisinart.com from 2010, and it's sad to say that 6 years later, nothing has changed. It amazes me that companies in this day and age think they can still get away with this kind of sub-par customer service. My experience below -

After trying to make a purchase, I found several bad reviews here and on other sites for the cuisinart web store. Came to realize that my order placed on the cuisinart site got me a order confirmation from the web store. Then noticed that pricing, products, contact information, etc is all the same, so the two sites are connected, and Cuisinart just dumps their orders off onto the Cuisinart web store. It is actually just their outlet. Granted, I am spoiled by Amazon and their speed and quality, but my experience so far was - Order placed last week tuesday. Email confirmation on wednesday morning that the order was received. It's cookie season so I paid for 2 day shipping to get my replacement blade quickly. Friday rolls around, no tracking number or any other word. I try to call customer service and after 15 minutes on hold give up. Send an email, and get the we will get back to you in 24 to 48 hours response. Monday rolls around, still no response. So now it's coming up on a week, and still nothing. Then I figured out the whole shenanigans of the two sites being related. Found a bunch of online reviews complaining about slow shipping, no shipping, wrong items shipped, and poor customer service. So, decide to just cancel the orders. Just got off the phone with customer service (this time it only took 12 minutes on hold). It's a telling statement when I say I have to cancel an order, and they just respond with what's the number, and ok you're all set. They must get that request a lot if there's not even a question about why or what the issue was, and what they could do to fix the situation. Looks like I will be buying another food processor instead of fixing it, and you can bet it won't be a Cuisinart.

I wrote a review already, but wanted to add information that this webstore is actually directly affiliated with cuisinart. I thought I had made a mistake and bought from these folks, so I placed an order for the same replacement blade on cuisinart.com. Lo and behold, the email response comes back from Cuisinartwebstore.com. So avoid purchasing from cuisinart.com as well. My experience so far is 0 customer service, non-responsiveness, and a week of no action after the order was placed.