Helen H.

We ordered a Cuisinart food processor part online. However, when the item is added to the basket and you go to checkout, a different item appears in the cart. If you aren't careful you'll end up with an unwanted part, and charged for it. I called their customer service and the rep acknowledged they had TONS of returns for exactly what happened to me: the correct item in the cart, but it switches to another item when you are at "pay." He told me to order through him; I was leery of giving this person my credit card number over the phone, but did. A week later I got a voicemail from a number -- not Cuisinart, it's from Tampa, Florida. When you check that phone number online there are dozens of complaints saying it is a scam number, telling people "there's a problem with your order." (The number is *******286.) The voicemail said there was a problem with my credit card and the order didn't go through. It said to call them, but gave no phone number. Of course there is no problem with my credit card; I called VISA ASAP and they put an alert on my card and an alert for this phone number used, as well as anything from Cuisinart. I tried calling Cuisinart customer service, but gave up after 45 minutes on hold. Be warned this appears to be a scam, or at least very shady. Protect your credit card and get an alert put on it! This Cuisinart site is a disaster, and apparently they know but haven't fixed anything. By the way, there is no "verified purchase" attached to this review because Cuisinart has yet to send the item; their ordering system is a mess.