I needed a new paddle for my Cuisinart bread machine that I bought about 4 years ago (not exactly thrilled with the bread machine either, which I bought at a store). I placed the order with this company on 8/10/17 and got an e-mail confirmation that day. On 8/11 I got a second e-mail saying that my order was being processed and I would be notified when it was shipped.

8/22/17 I called the 800 # (211-9604) and was on hold for about 20 minutes before speaking to "Charles" who informed me the item had been on back order but was now in stock so it should be shipped in the next few days. When I questioned why I didn't get an e-mail informing me that the paddle was back ordered, Charles said that was stated on the paddle order page. Well, it must have been in small print as I don't recall seeing anything saying it was on back order.

9/5/17 I called in the afternoon and was on hold for 30 minutes before speaking with "Denise." My order still hadn't been shipped but Denise said she would e-mail her supervisor to tell the warehouse to ship within 24 hours. I was again put on hold for a few minutes. When Denise returned, she said her supervisor would e-mail the warehouse manager. I should get a shipping confirmation no later than Friday, 9/8, and the item should be delivered no later than Tuesday, 9/12. Denise was very apologetic. She had no explanation for why the item still hadn't been shipped other than to say there had been a system upgrade 7/2017 and some orders had apparently dropped through the cracks.

So, as of today (9/11/17) I had not received an e-mail confirmation re shipping so I again called Cuisinart this a.m. I was on hold about 10 minutes before "Veronica" came on the line. I was put on hold for a few minutes while she checked the status of my order. She then reported that my order still had not shipped (big surprise) and that I wouldn't be charged for shipping. I told her that I wanted to cancel my order and she said she would do that. I was told that my credit card hadn't yet been charged for my order--if the order isn't filled within three days, the charge is removed. I went online and checked my credit card account and there is no charge on it.

Contrary to some other reviews, all three of the customer service reps were very polite and professional.

I will order online through Amazon. The item costs more but shipping is free because I have Prime so I will actually save about $3. I almost always have gotten things from Amazon in less than a week. Should have started with Amazon.

UPDATE (9/30/17): Immediately after writing this review on 9/11, I ordered the bread paddle from Amazon, got a confirmation at 11:18 a.m. saying my order should arrive 9/13, got another e-mail at 5:33 p.m. saying my item had shipped and should arrive 9/13, and my item did arrive on 9/13.

This experience was extremely disappointing, and I believe I was deceived. Just over one week ago we broke the 14 cup carafe for our Cuisinart coffeemaker. The physical retailers do not stock that size part so I went to the Cuisinart.com website to purchase a replacement. What Cuisinart never told me was that they would not handle my order even though the entire transaction took place on the Cuisinart.com website. I printed out the order confirmation at the end of the process and it has a Cuisinart.com web address, and during the entire process it never mentions the independent separate store CuisinartWebstore.com.
Nevertheless, the next day I received an email from CuisinartWebstore.com confirming my order and informing me that I would receive an email when my item shipped. I expected it to ship that day because it was not listed as back ordered. I also did not pay attention to the Cuisinart Webstore name at that time as I wrongly assumed that it was just the name of the Cuisinart.com webstore.

It was 3 days later when the item still had not shipped and I started looking for contact information that I first realized that my order had been shunted off to a third-party. Now I can accept that if I am properly advised, and if the third-party site can handle the order but in this instance neither happened.

Now here is the thing about having a broken carafe. It is essentially the same as not having a coffee maker, because any possible temporary alternative will not properly depress the lever that lets the coffee drip out into the carafe and that keeps coffee in if you pour that first cup while the machine I still brewing. So speed is of some importance. If I knew the item was back ordered I would have checked other retailers who carry it, such as Amazon, and I would have a carafe by now. Instead both Cuisinart and Cuisinart Webstore combined to deceive me into placing an order on a back ordered item.

So Friday morning I email Cuisinart Webstore because they do not provide a phone number. I express my disappointment and ask if the order can be cancelled so I can place the order elsewhere that will be more timely. I do not receive an answer until after close of business Friday evening The response ignored my inquiry about cancellation and simply states matter of faculty that the item was back ordered but now is soon in stock and my "order is scheduled to ship within the next 24-48 hours." Which is interesting, because the next 48 hours were weekend hours and she did not specify 1-2 business days. She actually wrote this at 5:14 pm on a Friday. Not surprisingly, iIt is now Monday morning, more than 60 hours since I was told my item would ship in 24-48 hours and I have received no email informing me that my item has shipped. It is now also one week since I ordered an item from Cuisinart.com that was not listed as back ordered and it has not shipped. Cuisinart.com has not answered the email I sent to them on Friday.

I have since gone back through the Cuisinart.com ordering process with close attention and confirmed that it does not provide the information that the order will be handled by an independent retailer.

I hold both Cuisinart.com and CuisinartWebstore.com equally responsible for this deception. Cuisinart is directly responsible for failing to advise me that the item was back ordered and for failing to tell me they would give my oder, and my personal information, to a third-party. CuisinartWebstore is responsible for doing business on this basis. They must know that Cuisinart sends them orders for fulfillment without properly notifying customers.