Heather R.

I ordered a replacement bowl and while it came very quickly, it had been poorly manufactured. As a result, the cover will not fit. One piece has been poorly made, and it is off by a millimeter, but this still prevents it from locking together. I verified online and through the original Cuisinart website that I ordered the right replacement item.

The company did refund me my purchase price, but refused to refund me shipping, even though it is clearly their error, and they are selling a product that does not work. The customer service rep was polite, but honestly, this is a terrible company that doesn't stand behind their products. She required very little explanation, and said, when I told her of the problem, "That happens sometimes." It's clear that this is a common issue. Avoid at all costs.