After waiting for 10 days to hear that our order had been shipped we called to find out the status of our order. Tried for two days to talk to some one waiting on hold for 45 minutes one day and a hour and 38 minutes the second, leaving call back request each day - with no response on either. Wrote a request to cancel the order and finally got a quick response that the order might be to far along to cancel. This is the worse communication I have ever delt with an online order - Never again with Cuisinart WebStore! If I could have given them no stars I would have.