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Review of CreationWatches

CreationWatches reviews

1,060 reviews
Kallang Pudding Road
Singapore, Singapore 357776, Singapore
Tel: 347 380 6876
contact@creationwatches.com

1,060 Reviews From Our Community

Service
203
Value
204
Shipping
204
Returns
62
Quality
200

All Reviews

ronm318
1 review
0 helpful votes
4/18/19

Fast service and very reliable DHL shipping. Love my watch and the customer support. Awesome company!

edwards372
1 review
1 helpful vote
4/7/19

I bought the Orient Bambino, its a nice watch for a good price. CreationWatches has pretty good customer service the crew is very quick in dealing with questions. 5 stars and a big thumbs up!

Response from Jason C., CreationWatches Representative
Dear Edward,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
josipa2
1 review
1 helpful vote
4/4/19

what to say about orient ray 2..........................just awesome. realy high quality, nice movement and finishing.

Response from Jason C., CreationWatches Representative
Dear Josip,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
pierree16
1 review
1 helpful vote
4/4/19

incredible and unbeatable price!
Ce site est à recommander. On notera également une bonne communication.

Response from Jason C., CreationWatches Representative
Dear Pierre,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
peterb511
1 review
1 helpful vote
4/3/19

Everything went fine, watches arrived in one week (I am from eastern europe), but I'didnt check aditional DHL charges, so all and all with taxes and those charges it was more expensive than in my country. So I will do my calculations better next time :)

Response from Jason C., CreationWatches Representative
Dear Peter,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
apw1
1 review
1 helpful vote
4/2/19

Creation Watches a wonderful retailer of quality, genuine wristwatches. I'd recommend them without hesitation, having bought from them may times over the better part of a decade. A+.

Tip for consumers: Be sure you know the customs rules that apply in your territory before purchasing, as Creation are not responsible for this. Be smart, be happy.

Service
Value
Shipping
Quality
Response from Jason C., CreationWatches Representative
Dear Customer,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
slw1
1 review
1 helpful vote
3/22/19

Happy with my new G-shock GG-1000. Best price i could find online. Received the parcel after few days without any issue sent via Singpost. Overall, am likely to buy from them again.

Response from Jason C., CreationWatches Representative
Dear Customer,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
vincentl81
1 review
1 helpful vote
3/22/19

Ordered a Seiko "Sea Urchin" on Tuesday late at night and it arrived in perfect condition on Thursday afternoon (in the UK)

Only thing I would say in the future. Maybe it is possible to give an estimated customs charge in the order confirmation or something.

Response from Jason C., CreationWatches Representative
Dear Vincent,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
fuky7
1 review
3 helpful votes
3/21/19

After place an order online.Receive one email confirmation.Than there is nothing.
No more information sent to me about postage . In fact there isn't anything else. Have to email them ask for postage tracking information. Very disappointed with their customer service. :(

Response from Jason C., CreationWatches Representative
Dear Customer,

We always try to give best service to our customers.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
manishs58
1 review
2 helpful votes
3/19/19

Thanks for fooling me the watch I received is totally fake.. the making is from $#*!ing China..$#*!. I sent many emails but I didnt not receive any response. Refund my money take back your $#*!ing fake watch.. ASAP

MOREOVER THE CONTACT NUMBER YOU MENTIONED FOR INDIA DOES NOT EXIST. I TRIED MANY TIMES.

Response from Jason C., CreationWatches Representative
Dear Customer,

Please be assured all our watches are 100% authentic and we deal only in genuine watches. All watches sold by us carry a one year international manufacturing warranty.

We would like to inform you that some part made in Japan and some in China.If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

We do not have phone support, communicate via emails only. Please do write here for your query.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
seamusm14
1 review
1 helpful vote
3/16/19

Why the hell was it labelled as free delivery and then I was left red faced at the door having to pay a £29 delivery fee?

Response from Jason C., CreationWatches Representative
Dear Seamus,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
larryl304
1 review
2 helpful votes
3/14/19

I ordered on Friday evening and the package arrived early Tuesday morning. All included in the advertised price. Very happy with delivery.

Response from Jason C., CreationWatches Representative
Dear Larry,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
edwink22
1 review
1 helpful vote
3/14/19

Great shopping site, with top notch prices.
The shipping was really fast, from Singapore to Holland in 1,5 day!! WOW!!
The price was also very good, but before delivery I got mail from DHL to pay VAT (which I can understand) but also a 17 fee for DHL, for provided services!? I think that is ridiculous, because I never asked them to do anything, nore are they my "businesspartner" in this transaction. They must deal with CreationWatches! When I contacted CW about it, they refer to their terms, ofcourse... CW themselves say on their site that it is only in rare occasions that customs or other costs are involved.

Nonetheless, after paying tax and the FINE of DHL the watch is stil a bit cheaper after all.
But must say, those extra costst were a bit of a disapointment to me. Therefore 3 stars.

Response from Jason C., CreationWatches Representative
Dear Edwin,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
udsf
1 review
2 helpful votes
3/14/19

I have dealt with Creation watches on many occasions for my watch purchases they have great prices and service, my most recent purchase was ordered Sunday and arrived Wednesday to Australia by DHL Express.
Thank You Creation Watches.
Peter.C Australia.

Response from Jason C., CreationWatches Representative
Dear Customer,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
abip8
1 review
1 helpful vote
3/12/19

I was really excited about receiving my new fossil watch. It took a fair while to come and I had to pay an additional £22 customs fees!!! This should have been made clearer at point of purchase. Even more annoyingly once I opened the box, whilst the watch looks great, it doesn't work as the battery is dead!!!! Not happy or what I would expect from a brand new watch. Will not be buying from here again.

Response from Jason C., CreationWatches Representative
Dear Abi,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

Also, the watch comes with one year of warranty you can take watch to any of the nearest service center or you can send us for repair.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
johnk1253
1 review
1 helpful vote
3/11/19

Although the watch was securely packaged overall, there was no separation between the case back and the folded bracelet. It was steel on steel and in the course of transportation the bracelet rubbed on the case back and marked it. If anyone is going to scratch a new watch of mine, best it be me and not the supplier! This is something that is easily prevented with padding between case back and steel bracelet. This experience of mine with your company makes me wonder if future purchases should be from dealers that offer the original boxes where the watch is on a cushion and although the cost would be slightly more, the item would arrive in an unmarked and pristine condition.

Response from Jason C., CreationWatches Representative
Dear John,

We always try to give best service to our customers.

We regret any inconvenience caused, will take care in future purchase and try it never happen again.

If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
fahmb
1 review
1 helpful vote
3/11/19

I was happy with the product however the company did not pay custom fees nor specifically write anywhere that I would have to pay this. This therefore delayed the process of receiving the watch and I had to pay an extra £12 on top to receive the watch and so will not be ordering again.

Response from Jason C., CreationWatches Representative
Dear Fahm,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
matth274
1 review
1 helpful vote
2/11/19

I, like many, have not received a single thing from this company. They are happy to take your money but you have no chance if it goes wrong. No refund, no communication and the same stock answers.... Look at the response's to similar reviews - "We always try to give best service to our customers. We regret inconvenience caused this time. We have started process with SingPost, please give some time once complete process will refund you soon."
This is a lie - I have had this response for months.
Don't let creation watches steal you money
The watch I bought may not have been a lot of money for some but it was for me. It was a birthday gift that didn't come in time, then it was a
Christmas gift that didn't come in time. It's now February, maybe I'll get it in time for next Christmas? Maybe not....

Response from Jason C., CreationWatches Representative
Dear Matt,

We regret for inconvenience caused this time, will take care in future purchase and try it never happen again.

We take such complaints most seriously and have requested our courier company to investigate the matter. We will share the results of our investigation with you. Thank you for your patience and understanding.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
adityac10
1 review
2 helpful votes
1/24/19

I have ordered 2 watches from them in india and they have reached me within a week. Watches here are reasonably priced and shipped quickly and are genuine watches which are shipped with warranty card.

Highly recommended seller.

Response from Jason C., CreationWatches Representative
Dear Aditya,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
draganm7
1 review
1 helpful vote
1/24/19

Affordable prices, fast and reliable service, free shipping. There is no better place to buy a watch.

patryks8
1 review
2 helpful votes
1/23/19

Great shop. Difinitely will buy in the future. Shipment was fast, communication better than I expected and last but not least, great prices.

Response from Jason C., CreationWatches Representative
Dear Patryk,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
kristapss
1 review
2 helpful votes
1/22/19

I got my first Seiko 5 military automatic watch and I am very satisfied. Good quality and fast shipping!

Response from Jason C., CreationWatches Representative
Dear Kristaps,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
danielem6
1 review
2 helpful votes
1/22/19

I have bought a nice SEIKO SNK809. The watch is brand new and has come with its card all the papers. The final price considering the custom fees was the same as the average price you can find on the web.

Response from Jason C., CreationWatches Representative
Dear Daniele,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this.

In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
davidm1802
1 review
1 helpful vote
1/21/19

no problems . got the watch allgood . good price simple as that
would use again why they want 100 characers i dont know

Response from Jason C., CreationWatches Representative
Dear David,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally
michaeld928
1 review
2 helpful votes
1/21/19

This is the second seiko I have bought from this site, and it is a great buy. Great price, delivered quickly, and in great working condition. I will continue to purchase watches from this site for years to come!

Response from Jason C., CreationWatches Representative
Dear Michael,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Customer Questions & Answers

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Dear Customer, Please ignore the above message. We have noted your request of Order cancellation, will refund soon. Regards Sally

By Jason C., CreationWatches Representative
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Dear Customer, We have noted your request of Order cancellation, will refund soon. Regards, Sally

By Jason C., CreationWatches Representative
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As per our records, your watch has been delivered.

By Jason C., CreationWatches Representative
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You can send watch back to via registered shipping they have normal charges. We are based in Singapore as well as the USA. Our warehouse is in Singapore.

By Jason C., CreationWatches Representative
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We are really sorry for inconvenience caused. We do not have phone support. For further any queries please email us on contact@creationwatches.com.

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