I purchased a watch from CreationWatches on 5th November and its a big amount for an average Indian like me. I received the watch on 29th November after multiple follow-ups and even paid the custom charges. I was surprised to see that the package I received was incomplete because the watch model I ordered has some interesting items which were not included in the shipping package and the watch model number is also different from the one I ordered on creation watches. The original watch box which I have specifically added while placing the order was also not sent to me. Looks like they have sent me a fake watch from ebay. I tried reaching creation watches over this matter but their customer support has been unhelpful and seem to be ignoring my emails and therefore I'm forced to write this negative review. I'm actually shocked with this experience because I have decided to buy a watch from creation watches only after reading reviews which are in the range 4.8/5,4.9/5 and 5/5 on their website. I was even planning to buy a SEIKO bottle cap watch from them but now I'm thoroughly disappointed with my very first experience. I will edit and update this review if I hear anything from creation watches.

Update 1: Hours after posting my review on sitejabber, I received a response from Creation Watches and I'm pasting it below
//
Creation Watches
10:45 (5 hours ago)
To me

Dear Praveen,

We regret for the inconvenience caused.

As per our records, we have sent you correct watch box, our
Distributors provide us such box, hence we do so.

Unfortunately, we do not ship Screw driver tool and extra straps with the watch.

We would like to inform you that, this is an alternative model number
Of AW1530-65E. Both watch models (AW1530-65E & AW1531-89E) are the
Same.

If you are not happy you can send watch back to us for
Return/exchange, we have 30 days return/exchange policy.

Could you please open the site and login page where you have posted
The review. You will get edit option there.

Best regards,
Vanya
//
I'm deeply hurt by this response from creation watches, readers can clearly see from the photos that I have paid extra money for the original watch box and anybody who knows about the model I ordered will understand that this particular watch model comes with a round screwdriver tool and an extra strap with in the original box itself, I'm not asking them separately. The very reason I purchased this particular watch model is that interesting feature of interchangeable straps. Now tell me who's to be blamed here? And as for return I'll be gladly returning the item if they arrange somebody to pick up and give back my full refund.

Update 2: I got another response from Creation Watches after a long wait (12-12-2019) and looks like they're not willing to accept their mistake or send me the original watch box.
Below is their second response after my review on this platform
//
Creation Watches
13:32 (4 hours ago)
To me

Dear Praveen,

We always try to give the best service to our customers. We regret
For the inconvenience caused.

As per our records, we have sent you correct watch box, our
Distributors provide us such box.

If you are not happy you can send watch back to us for
Return/exchange, we have 30 days return/exchange policy.

As you are valuable customer we will give good discount on your next
Purchase with us.

Could you please open the site and login page where you have posted
The review. You will get edit option there.

Best regards,
Vanya
//
Its strange how their customer support keep saying they have sent the correct watch box when I have clearly added the original watch box to my order and paid extra money for it and even received an acknowledgement email from CreationWatches as seen in the photo. The watch I received is not an interesting deal without complete package and also I'm not sure about its authenticity. I could have bought something better for the money spent but looks like nothing can be done now, it's a bad shopping experience for me.

I Will Never buy again because the watch was at least much more expensive than in Germany!
I Will Never buy again because the watch was at least much more expensive than in Germany!

What to say about orient ray 2... just awesome. Realy high quality, nice movement and finishing.

Have not received watch as yet but have just received a bill from DHL for £30 and item has NOT left Singapore!
Watch is under UK Customs threshold of £135 and VAT would be £19.60, so I have been charged extra when I was advised to take the faster shipping method by CreationWatches.
I emailed and they had the cheek to say I should have selected Royal Mail?
If I pay, it will be the same as if I purchased locally and I am minus one years Seiko warranty!

So I would not advise anyone to buy from CreationWatches.com

Just chatted to DHL and the additional £10.40 is a DHL charge called Advance Payment to fasttrack Customs on CreationWatches web site it states Free

DHL say
It's an amount of £11.00 or 2.5% of the total Duty and/or VAT incurred, whichever is the greater.

Replies I have received from Seller contradict eachother, one says for future transactions use Royal mail to avoid fees another says Some fee is usually charged by all these courier companies for handling the clearance.
I do not object to VAT, I object to being pushed to upgrading my method of shipping and not being told about DHL Standard Charges, when CreationWatches were aware of the additional charge.
I also have transcripts from DHL Web-Chat

Your statement The request for additional payment pertains to import duties levied by the customs of your country - is incorrect it is a DHL shipping charge, which you say is Free and is not passed to the Customs authorities.
What DHL say
The advanced payment or the disbursement fee, is a DHL administration fee (not an HMRC fee) for the customs clearance of the shipment, and becomes payable once the import charges exceed £5.

Update: If in UK ring Seiko for advice, as there's a likelihood you have no warranty as CreationWatches is NOT an official Seiko Dealer!

I have contacted UK HM Revenue & Customs
If I have not received the item I am not liable to VAT

If I have paid the VAT and then returned the item, I can claim the VAT back

You have emailed me saying you will be liable if I return, that is not the case as you can claim the VAT charge back

Item returned, all my money refunded thanks to Paypal

Authentic Seiko watch, great customer service, fast shipping, this is my 4th SKX I've bought from then and will purchase again very soom!

From watch description to the delivery, all very proffesional so I shall be using them again

Just 4 days! I will shop again, professional service. The product was impeccable.
-Tapio

Watch arrived quickly and in perfect condition.

First class service

Horloge commande le 10/5 recu le 12. Rien a dire impeccable site a recommander.je pense deja a mon prochain achat