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Mateja T.

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1 Review by Mateja

CreationWatches

  • CreationWatches

“Update of the refund problem”
12/29/21
• Updated review

I have to apologize for the bad ratings, since all the problems were solved after the cancellation of the order with full refund back to me after a month.
Thanks for the staff at Creation watches for the communication and solving the problem.

Service
Value
Returns
Quality
  • Comments (0)
  • 19.0K Views
Helpful  (1)
Thank you
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Mateja,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

“Refund problem”
12/6/21
• Previous review

Hello, two weeks ago i ordered a Seiko watch from the website and paid. I received an confirmation email of the successful order and payment. However, a day later i decided to cancel the order since i wanted to think better about the products, and wrote them an email of cancellation of the order. They responded within 12 hours that they are working on my refund, and in the next day they wrote that the payment was refunded but it has been a week since that and there is no refund on my Credit card so im really worried.
Can you please help of fixing the problem since im worried and its frustrating?
Best regards

Tip for consumers:
Be careful about ending with no refund

Products used:
Seiko watch

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Mateja,

We sincerely apologize for the inconvenience caused to you.

We confirm your payment has been refunded and should appear in your Credit card statement in due course. Also, we have sent you a via mail refund receipt for your reference and check with your bank.

If you have any query please contact us at contact@creationwatches.com

Best Regards,
Sally

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