• CreationWatches

CreationWatches

Overview

CreationWatches has a rating of 2.88 stars from 1,188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CreationWatches most frequently mention credit card, tracking number, and import duties problems. CreationWatches ranks 36th among Discount Asian Products sites.

  • Service
    220
  • Value
    222
  • Shipping
    220
  • Quality
    216

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
6
94
See all photos

What reviewers want you to know

Positive highlights

  • I would like to share that I had a great shopping experience, fast replies and a great product in the end.
  • I am very satisfied with the purchase realized on your web site.

Critical highlights

  • Avoid Creation Watches scammers, these have NO free shipping, they are scammers!
  • In my opinion they offer totally merchandise and have absolutely no after sales customer service.
How would you rate CreationWatches?
Top Positive Review

“CreationWatches are amazing”

Jeroen F.
3/5/22

I have multiple years of experience dealing with CreationWatches. They are always fast in everything: customer service, shipping and (if needed) refunds. The watches they sell are sold at great prices, can't argue with that. See you next time!

Top Critical Review

“Faulty Seiko automatic watch”

Chris W.
1/13/24

Bought a Seiko automatic watch from these people in November 2023. It worked fine during the day, but always stopped at night, usually between 2am to 3am Always tried to do lots of wrist movement to make sure it was fully wound. Contacted Creation, they said as its new, it would take time to settle-- what a load of rubbish! Takes then ages to reply by the way. They wanted me to fund the return of the faulty watch, so throwing more money at it. And would they deny receiving it? -so didnt Now stuck with a new watch which doesnt do what it should Avoid buying from these people!

Reviews (1,188)

Rating

Timeframe

Other

Reviews that mention popular keywords

creation watches (253) shopping experience (47) customer service (101) web site (19) quality watches (17)
Thumbnail of user mokag2
1 review
0 helpful votes
February 28th, 2024

Creation watches has very poor customer service. They are a bunch of crooks and liars who are selling their wares to other countries from Singapore. They are keen to sell their stuffs, but would not cancel your order easily. I cancelled my order promptly. But they dragged their feet and would not cancel the order. They would not offer me a refund. They do not respond to queries quickly. They would lie shamelessly and rob you of your money. Please stay away from such crooks, liars and unscrupulous people.

Products used:
watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user chrisw2905
1 review
0 helpful votes
January 13th, 2024

Bought a Seiko automatic watch from these people in November 2023. It worked fine during the day, but always stopped at night, usually between 2am to 3am Always tried to do lots of wrist movement to make sure it was fully wound. Contacted Creation, they said as its new, it would take time to settle-- what a load of rubbish! Takes then ages to reply by the way.
They wanted me to fund the return of the faulty watch, so throwing more money at it. And would they deny receiving it? -so didnt
Now stuck with a new watch which doesnt do what it should
Avoid buying from these people!

Products used:
Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user yaphetsmurat
1 review
1 helpful vote
November 26th, 2023

I placed an order 4 days ago. They neither sent the order nor respond to e-mails. I can't cancel either.Everyone stay away from this shop

Service
Value
Shipping
Returns
Quality
Thumbnail of user jalil.nourisa
1 review
2 helpful votes
November 25th, 2023

I ordered a watch for delivery to Portugal, but after months of follow-up, the latest update is that it's stuck in customs. It's been three months without any further information. The company advised me to directly contact customs, providing a phone number that goes unanswered. I requested a refund a month ago, but since then, all communication from their side has ceased. In conclusion, there's a risk that shipments can get delayed indefinitely in customs, and the company does not assume responsibility to assist in resolving such issues.
Order No: *******
Shipping service: Registered Airmail
Tracking number: RT*******SG

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgyp4
3 reviews
9 helpful votes
November 17th, 2023

I purchased a watch from these people and paid for 4-day delivery via FedEx,
But 4 days later it hasn't even shipped.
They sent shipping info to DHL. Not a good start. DHL is just plain awful and is supposed to be the "free shipping" option.

Contacting Creation Watches is a royal PITA. There's no US phone number and
Email responses are slow.

If this watch ever arrives, they will need to refund me the FedEx fee.
Every time I check on the order I need to fill out a "Captcha,"
Even when logged in and accept their browser cookies.
This is designed to frustrate customers so that they get tired of tracking late
Or forgotten orders.

If you buy a watch from the Creation Watches own website (not eBay or Amazon 3rd party)
Service will be markedly worse. At least I used PayPal with a good credit card
With charge-back possibilities.
I'm not worried, but I don't appreciate deception.

Imagine arranging for a return to Singapore for a defective or damaged watch!
Sticking pins in my eyes would be more fun...

Tip for consumers:
Use a payment method that protects you, the consumer.

Products used:
Casio watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Georgy,

We deeply regret the inconvenience caused.

To assist you better and address any inquiries or concerns you may have, we kindly request you to provide us with the details of your order. This information will help us quickly locate your purchase in our system and provide you with the most accurate and efficient assistance.

We appreciate your understanding and cooperation during this stage of the shipping process. Our goal is to ensure that your order reaches you in a timely manner and without any complications.

Please reply us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user sickaid
1 review
1 helpful vote
October 7th, 2023

I had a very bad experience with my order due the idiocity of DHL which they returned the parcel back after 2 days of sitting in a parcel shop.So my order was made on June and I got my parcel on September after resending it.I paid about 24 euros toll.The product came well packed and iam satisfied.Conclusion.Its not worth the wait and you don't get a better bargain from this shop because of the tolls.

Service
Value
Shipping
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Roy,

We deeply regret the inconvenience caused.

To assist you better and address any inquiries or concerns you may have, we kindly request you to provide us with the details of your order. This information will help us quickly locate your purchase in our system and provide you with the most accurate and efficient assistance.

We appreciate your understanding and cooperation during this stage of the shipping process. Our goal is to ensure that your order reaches you in a timely manner and without any complications.

Please reply us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user ksuksenos
1 review
2 helpful votes
June 21st, 2023
Verified purchase

Scammers! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty! Avoid Creation Watches scammers, these have NO free shipping, they are scammers! Overpay 40% of the cost of the goods bypass them!

Tip for consumers:
Scammers!!!! They say it's free shipping even though it's not! Upon delivery of the goods, you will be charged 40% of the cost of the goods duty!!!!! Buy a product a little more expensive in another store with real free shipping, but you will not overpay 40% of the cost for duty !!! Avoid Creation Watches scammers, these have NO free shipping, they are scammers!!!!!! Overpay 40% of the cost of the goods bypass them !!!!!

Products used:
Uhr

Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Oksana,

We always try to give the best service to our customers. We hope for your kind understanding.

We would like to inform you that we do not have control over the Custom Duty charges as these taxes are charged by the customs authorities in your country only. On our website this is clearly mentioned next to the shipping option you choose for your order. (and also on different pages on the websites - terms and conditions, shipping information, FAQ pages)

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user user4541
1 review
4 helpful votes
June 17th, 2021
Verified purchase

One star is too much. I buy a watch as the site says free delivery and ask them about the costums fees they reply thats very low but when the package arrived in greece i had to pay double the price. Ask them to sent it back and refund me as i haven't took the package yet and the accepted. It's been over a month since they took back the package they doesn't give my money back and also they reply to mails with auto response that they working with their team for that. I will report them to the competent authority of their country

Tip for consumers:
Stay away from them the low prices don't worth the trouble

Products used:
i have nothing

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Xaris,

Thank you for sharing your experience with us.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are the responsibility of the buyer. While we regret that you had to pay import de have no control over this since these taxes are charged by your customs authorities (and typically are the same as Sales tax or VAT that you generally pay for your purchases. Just that we don't charge you for these taxes in advance, but your customs do during delivery). On our website this is clearly mentioned next to the shipping option you choose for your order.

As per our records your payment has been refunded and should appear in your Credit card statement in due course.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jeroenf7
1 review
0 helpful votes
March 5th, 2022
Verified purchase

I have multiple years of experience dealing with CreationWatches. They are always fast in everything: customer service, shipping and (if needed) refunds. The watches they sell are sold at great prices, can't argue with that. See you next time!

Tip for consumers:
Great place to buy your watches, world wide.

Products used:
watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Jeroen,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part, we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jonathanw847
1 review
1 helpful vote
December 31st, 2022

They shipped my purchase to another state. I wrote a number of very clear emails and received the same form response that didn't address the problem.

It's hard not to think this company is not legit. The phone number listed on their website never works and their listed NYC address is an apartment building.

Tip for consumers:
Avoid this company, they will not deliver your product and their customer service stone walls you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Jonathan,

Thank you for sharing your experience with us.

We always try to give the best service to our customers. We regret the inconvenience caused to you.

We have checked that we have shipped the Order according to your provided correct shipping address in the order only.

We have also followed up the matter with the postal service from our end and according to the latest postal update, the order has also been delivered to your shipping address as well.

If you have any query please contact us at contact@creationwatches.com

Best Regards,

Sally

Thumbnail of user phand1
1 review
13 helpful votes
April 26th, 2020

Thanks everyone!
I have ordered a watch at CreationWatches. Com and received it after five days by FedEx with full box and papers... It was really a nice gift at this price... This was a my great experience... In general everything is OK! I appreciate their services and sure that... I will come back for the next purchases!
From Vietnam.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Phan,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jeanl207
1 review
13 helpful votes
October 26th, 2019

My shopping experience was awful for two reasons:
1) CreationWatch did never mention I had $ 99 customs taxes to pay in addition of the watch price (#!@! Grrr)
2) The shipping partner of CreationWatch, DHL, was as bad as it can possibly be: the delivery kept delayed and hold on for almost 5 days in the DHL facility close to my place.

So I'd say (trying to keep polite) that you better stay away from that website and rather shop ANYWHERE else.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Jean,

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user danielem6
1 review
2 helpful votes
January 22nd, 2019

I have bought a nice SEIKO SNK809. The watch is brand new and has come with its card all the papers. The final price considering the custom fees was the same as the average price you can find on the web.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Daniele,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this.

In future, we recommend you opt for 'Registered Post' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jeanp155
1 review
1 helpful vote
June 9th, 2019

I ve ordered a Seiko on January, package was lost, or stolen, before the french Postal service had it. I tried to contact creation watches, but the only answer I got is "we re taking this seriously, there is an investigation". Since then (4 months), no replacement watch or refund... Previous times I had confidence in this company as watches (3 times I bought orient) came quickly and were insured by PayPal in case of problems. I didn't need PayPal protection as watches arrived.

Edit: finally had a refund so changed the review to 3 stars as they are not responsible for loss of packet, but the time lost was very long

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Jean,

Apologized for the inconvenience caused. We have refunded you for your order.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user matth274
1 review
1 helpful vote
February 11th, 2019

I, like many, have not received a single thing from this company. They are happy to take your money but you have no chance if it goes wrong. No refund, no communication and the same stock answers... Look at the response's to similar reviews - "We always try to give best service to our customers. We regret inconvenience caused this time. We have started process with SingPost, please give some time once complete process will refund you soon."
This is a lie - I have had this response for months.
Don't let creation watches steal you money
The watch I bought may not have been a lot of money for some but it was for me. It was a birthday gift that didn't come in time, then it was a
Christmas gift that didn't come in time. It's now February, maybe I'll get it in time for next Christmas? Maybe not...

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Matt,

We regret for inconvenience caused this time, will take care in future purchase and try it never happen again.

We take such complaints most seriously and have requested our courier company to investigate the matter. We will share the results of our investigation with you. Thank you for your patience and understanding.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user eugenew130
0 reviews
0 helpful votes
August 1st, 2021

Ordered an Orient watch that is described as "Made in Japan" with the Japan made model number. However, when I received the watch, it is not the "made in Japan" model with a different model number. I contacted Creationwatches and waited for several days, finally received a reply saying the one I received "is" the one I ordered. I then sent the picture of the watch I ordered with the model number and still, several days later Creationwatches replied the one I received "is" what I ordered. The email messages going back and forth and painfully slow in response from Creationwatches. Finally, I threatened to give bad review and let everyone I know not to buy from Creationwatches. They finally agreed a return and refund. I returned and provide them with a tracking number. A few days later I received an email message saying the refund will be issued "in due time." I waited for two weeks without the refund being issued and had to file dispute with my credit card company. At the end, I did get a refund but the dealing with Creationwatches is a very painful experience. I recently found two watched at Creationwatches I would like to purchase. Due to the experience i sent an email message to Creations to ask for a confirmation that they do have the two watched I plan to order, after a week, still no response from Creatonwatches. Guess they don't care about the request and don't want my business at all.

Tip for consumers:
Be careful with what you ordered, you might not receive what you ordered and they will be very reluctant to let you return even though it is their mistake.

Products used:
Watches

Service
Value
Shipping
Returns
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Eugene,

Thank you for sharing your experience with us.

We appreciate you letting us know about your negative experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. Please note that Orient does not produce all watches in Japan. Only watches identified as "Made in Japan" are manufactured by Orient in Japan. Orient have factories in China, Thailand etc. and produces many of its watches there. Please be assured that the watch is a 100% authentic Orient watch. "

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user pault169
2 reviews
0 helpful votes
October 16th, 2019

Always be prepared to lose money when buying from Creation Watches. They offer low prices but poor customer service. Even if they send you a faulty watch, they will refuse to pay for return shipping costs.
I bought a Seiko SRPB39K1 with an automatic movement that can be hand wound, but the crown would not wind the watch. I had to return the watch at a cost of $30 AUD. I wanted a replacement but none were available. Creation refunded the purchase price but still left me $30 out of pocket.
Be aware of their conditions before you give them your money.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Paul,

We could not find any associated order. Are you sure you placed the order at our store and not any other store? If so, please let us know your full name, order no. And email address that would have been associated with your Order. We will ensure that your issues are addressed.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user ryane149
1 review
0 helpful votes
September 16th, 2020

10/10 Customer service, what can I say other than I will be back to order very soon! Watch arrived in the time scale and was the cheepest I could find.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Ryan,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user dennism1324
1 review
0 helpful votes
December 31st, 2021
Verified purchase

All said and done, I got a great deal on a beautiful Hamilton watch. However the order process through their website was a pain in the butt. They debited my bank account, but kept delaying the shipment of my watch for two weeks. I got the Christmas gift a week after Christmas even though I ordered it with plenty of time to get it. They kept trying to confirm information they already had, each time putting the delay back on me. I would have to keep checking my email to make sure I wasn't delaying the shipment due to them confirming info again and again. They claimed to call me, which they didn't, and because I didn't answer. Delayed again. They finally did call and I had to accept and pay for an international call, just for the rep to again confirm the same info again.
Bottom line, order from their Ebay store since bad service like this can affect their seller score. Reviewing service from their website can only be done through third party sites like this, and I'm sure they dont care about that. I'm sure they care about their Ebay seller rating..

Tip for consumers:
Dont use the website, use their Ebay store so you can rate their service

Products used:
Hamilton watch

Service
Value
Shipping
Quality
Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Dennis Moore,

Thanks for your review and sorry for the inconvenience caused to you.
We always try to give the best services to our customers, And in this case of your order, we would like to inform you that we have a standard process to verify any order before shipping it. So as per that we had to call you regarding your order verification, But we didn't get any update from you on time, also we have asked you before shipping your order for confirmation that it will be not easy to deliver before Christmas and you requested to ship it, so we did that.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user benw76
1 review
0 helpful votes
June 6th, 2017

My watch arrived late this afternoon which is amazing since I only ordered it yesterday morning! Everything looks great with the Seiko SRP777 and it even came with the original box and papers which was a nice surprise! I would happily recommend creation watches to others and look forward to buying more watches through them in the future.

Thanks Creation Watches, I'm really impressed with the experience!

Thumbnail of user charlottef52
1 review
2 helpful votes
May 9th, 2019

It took over 3 weeks for my product to be delivered and when it was "delivered" I had to pay an extra £11 due to them not putting enough postage on the parcel.
Within the 4 weeks I was waiting for my parcel I emailed the customer service team 3 times, and request contact through the form online and received no response - nothing at all. Also tried the customer service phone line 6 times and nobody even answered the phone.
Parcel finally arrived and it was a plastic bag wrapped in duct tape.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Charlotte,

We regret for the inconvenience caused.

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

We do not have phone support, communicate via emails only.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user jaredm100
1 review
13 helpful votes
April 11th, 2020

Was looking to own my first automatic watch, but on a budget. After doing some research, I settled on the Seiko 5 SNK809K2. A brief search online for the best deals led me to CreationWatches. The buying process was smooth and communication from their end was great. Also got the watch pretty fast given the current lockdown in France as a result of Covid-19. Would highly recommend

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Alles,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user paulguillaumef
1 review
0 helpful votes
April 21st, 2020

My watch arrived quickly (within 1 week), in new condition and with original box and paper as intended. Very happy about the purchase experience, customer service as well as price.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Paul,

We are pleased that you loved the watch purchase from our online store as well as our service.

We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user rodw37
1 review
0 helpful votes
August 20th, 2019

Received two lovely Seiko watches today and absolutely delighted with them. However, I should have taken a careful look at Creation's small print and not just taken their "FREE DELIVERY" at face value. My £166 purchase after DHL charges and customs/VAT duties, advised later, rose to over £215. It is obviously a devious move by Creation Watches not to highlight this probability (not everyone has to pay, it would seem) and I could have bought from Amazon or several other UK retailers for about the same price but with less aggravation. I will not be buying from Creation Watches again.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Rod,

We are pleased that you loved the purchased from our online store as well as our service.

As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. We regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. We have no control over this. We recommend you opt for 'Registered' shipping as there have been lesser incidences of import duty levies for that shipping option. Please be assured all our watches are 100% authentic, new and we deal only in genuine watches.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

Thumbnail of user udsf
1 review
2 helpful votes
March 14th, 2019

I have dealt with Creation watches on many occasions for my watch purchases they have great prices and service, my most recent purchase was ordered Sunday and arrived Wednesday to Australia by DHL Express.
Thank You Creation Watches.
Peter. C Australia.

Thumbnail of user jasonc29
David K. – CreationWatches Rep

Dear Customer,

We are pleased that you liked the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally

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2.9
1,188 reviews
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