Michael H.

Ordered a couple Seiko's and had them shipped to my office. Received an email the next day asking me to confirm info and clarify why shipping address was different then billing address. Clarified since it needed a signature it was more likely I'd be at my office during the day. Received a reply all is well. Keep in mind they are using an overseas customer service center so all replies happen around 2am central and no one is reply to your email for at least 24 hours. By the point of receiving the reply that everything is good, 48 hours have gone by from when I ordered. 24 more hours go by and I receive a 3 rapid calls in a row while I'm in a meeting at work. A voicemail states its their customer service needing to verify more information and to call or email them. I get out of the email and try calling the number that called me. It doesn't take incoming calls. I check my email and sure enough someone has emailed me a quick email saying my number was unreachable and to provide them with a different number, I clarify they called during a meeting and to call back and that I tried calling. Nothing in return so far after 12 hours. I look up their USA number on their website and it goes straight to a voicemail. Leave a voicemail and again crickets. Good god is it hard to just order something here, but hey, thanks for charging me already while refusing to ship my watches.