stevee577

Steve E.

Contributor Level

Total Points
80

1 Review by Steve

10/1/21
• Updated review

I got the email (attached) from Creation Watches. Unfortunately, instead of accepting there was an issue they claimed they are correct. They state that the shipping they charged was a "Remote area shipping expense". As for the wrong watch being sent they simply stated that it is a issue with the picture color. As can be seen in the attached pictures, Casio has two different versions of this watch. One Ivory and one White. They show the white on their site and list the dial color as white yet they sent the Ivory.
They are more concerned about getting the review changed than solving the issue.

Service
Value
Shipping
Returns
Charged shipping and got wrong watch
9/30/21
• Previous review

Before shipping, I received several emails asking for confirmation of my credit card and address.
Had this process been explained on the site, it would have been fine.
Instead, this appeared to be a phishing scam requiring additional contact to confirm its validity.

Then, according to the site US orders would be shipped free two day FedEx.
Instead, watch was shipped DHL from Singapore and I was charged $8.
When I had not received any shipping info, or the watch, after 8 business days I sent an email asking for information.
Instead of receiving any real help all I got was a email stating it has been shipped.

When I did get the watch, I found it was not the watch the site described or that I ordered.
The watch shown and described on the site has a white dial as I wanted.
However, the one shipped was the one with a ivory dial.

Finally, feedback I left on the site was deleted to prevent any negative reviews showing.

Based on the poor service and communication I have received so far, I am not going to waste my time trying to return the watch.
I do not believe I would ever see a refund or get the correct watch.

Service
Value
Shipping
Quality
jasonc29
Jason C. – CreationWatches Rep

Dear Steve,

We understand your disappointment and would be more than happy to get this matter resolved immediately. Customer satisfaction is always a number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you. I have emailed you directly and hope to hear back from you soon.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally"

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