Dennis M.

All said and done, I got a great deal on a beautiful Hamilton watch. However the order process through their website was a pain in the butt. They debited my bank account, but kept delaying the shipment of my watch for two weeks. I got the Christmas gift a week after Christmas even though I ordered it with plenty of time to get it. They kept trying to confirm information they already had, each time putting the delay back on me. I would have to keep checking my email to make sure I wasn't delaying the shipment due to them confirming info again and again. They claimed to call me, which they didn't, and because I didn't answer. Delayed again. They finally did call and I had to accept and pay for an international call, just for the rep to again confirm the same info again.
Bottom line, order from their Ebay store since bad service like this can affect their seller score. Reviewing service from their website can only be done through third party sites like this, and I'm sure they dont care about that. I'm sure they care about their Ebay seller rating..