Crate & Barrel

There were no 16x20" slabs to be found anywhere for under $75.00! I tried everywhere! Crate and Barrel had even bigger ones (16"x24") for only $49.99! I just checked the price, now. They have only gone up $10.00! I paid 10.00 and some change for shipping, 5 something for tax, and it was still 15 dollars less than everyone else not including other people's shipping and taxes. Forgive my messy hair in the image. I am so multitasking today it isn't even funny. Anyway, this slab is 3/4" thick! I love it! I can roll out my doughs and put it back behind the rolling cabinet when not in use. It matches my marble rolling pin, too. I don't accept compensation for reviews. I do this to help people stuck on what to buy and where to find it like I was. You probably won't find a slab this size cheaper.

On June 27,2020 I ordered three items off of a bridal registry at Crate and Barrel. All items were in stock. When they finally arrived two of the three were broken. I texted, called, and emailed trying to get the items replaced in time for the shower which was on August 8th. When I finally got the replacements one was correct and the other was just an entirely wrong item. More texts, more phone calls (after two hours on hold for each call I finally hung up), and more emails which included sending pictures of the correct item repeatedly, and I finally received the correct replacement on August 6. From start to finish, for my one order, I received 22 emails from Crate and Barrel customer service and at least three texts, Not to mention the multiple hours I spent on hold hoping to talk to a human being. Fortunately, the bride-to-be did get her items. However, at the shower two other gifts from Crate and Barrel were opened and found to be broken. Such a shame! Terrible customer service.

Hello - in November of 2020, we ordered a sectional couch.
We were told it would be delivered by the holidays. Didn't get the couch until the end of February. While the delivery crew was unpacking the couch, several roaches jumped out from the packaging. Obviously, we refused the delivery.
Called management, promised to deliver a replacement couch in 2 weeks. 4 weeks later a replacement couch was delivered. After the installation and a brief inspection, there were several defects identified. Crate and barrel sent an inspector. Inspector confirmed the defects and ordered another replacement couch.
Today, May 10, another replacement couch has been delivered only to find that it was our original couch (with roached) packaged and shipped back to us.

This is unbelievable. What kind of business Crate and Barrel is running now. Used to be a very trusted company.

I used to recommend this store, but I have been experiencing lousy service and the worst delivery I have been seeing in Miami. I've trying to receive a mirror for two months, and they didn't go into my client's home ( with elevator reserved and COI submitted). They sent a message and with you not see at the time they even go there. I'm trying to reschedule and do all the work again. But we need to wait more than two months to reschedule. Now, I'm trying to cancel this order, but I can't do it at all. They asked me to wait for more 24hrs, System problems! OMG! I haven't seen anything similar! Good products, worst customer service. I don't recommend it anymore

I used to love this store.until I bought a custom order leather sofa * ottoman. The first sofa was delivered after the long COVID delay but the delivery guys dropped it after unpacking it in the street when it was raining and damaged the leather. I contacted their CS and they ordered a replacement sofa (but not the ottoman so now the leather will not match) and the replacement finally came in. I get an email (actually being drowned on emails) that the order was in and to contact them to arrange delivery. I called early in the morning and was disconnected by a CS rep that I could barely hear. I called back later but was on hold forever and could not reach anyone. I called back a third time and left a message with all of my information and said I would be available any day in the morning. They just do not return calls! I tried to contact the salesperson in the store on two occasions prior to this and never got a return call! Do they not know how to contact a customer?! On top of that, the sofa is poor qualty, uncomfortable and the leather is so thin, it puckered badly after only sitting in it a couple of times. I don't know what happened to C&B but I will not know as they permanently lost a long standing customer.

I never thought in this day and age that a company would not have a email account! I never thought that when you have to talk to someone about an order that it would be this hard to get in contact with someone at a place of business! I bought on line glassware on Aug 16,2020 and used a paypal account through my husbands paypal account and never got a order number or any shipping information and it has been a week since I placed an order! They did however take our money! My husband tried to get ahold of them on the phone it says 24/7 but when I went to check them out on line it says not open on Mondays! What a terrible way to do business. I would never recommend Crate & Barrel to anyone. And in order to do a review I have to claim that I am not writing a false review now why would I do that! And I have to register on Facebook to make it legit! What a $#*! backwards company this is for sure!

Ordered a couch a year ago and finally received it and half the couch was missing. We were told the other half was coming 2 months after the first delivery. Waited around for 3 hours and the delivery truck came and the couch wasn't even on the truck. Horrible customer service and now we are waiting for the next time our couch may come, I have my doubts. Tried to return and we were denied!

I ordered their own name brand high end down flled sectional, a little over a year later the cushions are all indented and floppy, the down literlly broke down so the cushions do not even stand on their own. I contacted them, in fact, emailed them four times to see what they could do for me. They requested a photograph, although I do not know why since they have not even given me the courtesy of a follow up, it has been over a month. They clearly do not care, so do yourself a favor and do not order from them.

For as much effort as they put into designing great looking furnishings, too often they fall short on quality of materials used and customer service. I am quite surprised by the negative reviews of merchandise at their site. Don't know why these reviews don't get them to "up their game." They have these great looking rugs, and then you read the reviews and you find they do not wear well -- loose loops, falling apart, etc. While it is always hard to judge color on a monitor, they seem to "pump up" the color in their images which is misleading. They make the colors more vibrant than they are in the actual merchandise. The negative reviews at their site makes me think they do not test things and have issues with quality control. Their website / shopping cart does not function properly. Trying to use their system to get a shipping quote made me want to pull my hair out. After my most recent experience I would give C&B 5 stars for design (really like the look of their furnishings) and 2/5 stars on the rest.

I found a set of 6 cookie sheets here that was priced at $30. Definitely way out the range of the average buyer. Don't shop here try Amazon or another place with fair prices instead.

A bed I ordered was first delivered on June 11 with missing hardware. You'd expect this kind of logistics blunder from much lesser brands, but not with the premium we pay for CB merch. And so began the customer service nightmare. I was passed between so many cs reps I've lost count, and each time having to re-explain what happened and re-express my frustration having just moved into a new place with our newborn without a bed. It's almost as if the note each rep left for another was "customer didn't get some bolts for the bed lol". Initially it also bordered on insulting when all they could offer was a refund on original shipping or 10% discount or 15% discount (they give 15% discount codes to newsletter subscribers almost daily...). A week ago finally arrived at an agreement of a 20% discount and that the replacement bed would be delivered a week earlier than what the previous rep insisted the earliest humanly possible delivery date could be. I had asked for confirmation of the delivery date and I received one. That day has come and passed today with no delivery and no answer when I called the delivery company number. I mean I really don't know what to say anymore...

The worst... unprofessional... joke... oh my goodness, I cannot find the words to form a sentence that accurately conveys the level of incompetence, the unbelievable disastrous experience we had with the Crate & Barrel wedding registry. Best advise I can give is STAY AWAY FROM CRATE AND BARREL!

Jimena from their customer service team seriously made my day! She was so helpful and so professional! I would recommend this store 100 times. Someone give that girl a raise!