ColourPop

My last package, everything came broken and shattered. I reached out to their customer service team 3 times and they hadn't responded to me until I had posted my experience on social media. Colourpop dm'd me and helped resolve the problem by sending new products. Wish they got my first email but sometimes things happen. I'm just glad they were willing to help me out and send me new, undamaged replacements! :)

I ordered $168 worth of products. They canceled the order " due to fraud" and said they cannot tell me why or fill any of my orders. I paid with a card, and yet its fraud. Shameful

I was very excited to order my first ColourPop palette. I decided on the Brown Sugar palette which had 9 pots of warm colored eyeshadows. It arrived in 4 or 5 days. As soon as I opened it, I noticed the plastic container had many scratches on it. I also could see the pots themselves were falling out. I had to take all 9 pots out (which I just had to pick up... no struggle at all) and jet glue each of them where they belonged. I thought ColourPop was high end? I don't think I will be purchasing more products from this company. Super disappointed! :(

This company is ALWAYS slow after a big launch because they get so many orders in. Customer service response and shipment can get bogged down pretty heavily. With that in mind, I have ordered from Colourpop MANY times over the last few years and love their products! I have only ever had one bad customer service experience. It took a little over a week to finally get the problem resolved but they apologized and gave me a $10 credit to make up for it. Be weary that they may not get to you quickly surrounding big launches but I would highly recommend their products because they're good quality and a good price!

. I ordered $76 worth of makeup from them. Less than a day later my sister-in-law on for me she purchased the same thing for my wife. I emailed the site and less than 24 hours later they would not cancel the order. Upon receiving the order, I emailed them asking how do I go about returning it. They informed me that due to the low cost of their product, they do not accept returns or exchanges or refunds. I spent $76 on makeup, how do you justify calling that a low-cost product? Now I'm stuck with $76 worth of makeup. This company is a dumpster fire. *******tf

I got the wrong order, a package with a value UNDER the amount I spend on my order, e-mailed them with pictures and everything but no reply. I'm angry and I feel robbed. I don't understand how a big brand like this is fine with such customer service. I think the answer is simple, they don't care and they don't care about my money. I will never order from them again.

My review isn't based on products its solely based on they're shipping process. I ordered $30 worth of stuff a week ago thinking I would get some type of tracking number. I was wrong! I haven't gotten anything I emailed and asked the company what the process was. I was sent a generic email that looks automated based on the type of question a customer ask. I feel like they should change the process so the company doesn't lose future companies. It seems my like most of the reviews are repetitive and everyone is complaining about the same thing.

If I could give a 0, I would. I purchased a "build your own palette" which consists of 24 eyeshadows of your choice. It took nearly three weeks to reach me which was a tad annoying but I got over it. I unpacked the eyeshadows and placed them into the palette and realised one was missing. I emailed the customer service email provided and someone got back to me and asked to send a photo of all the products I had received. I did so and the email I got back was actually laughable. She emailed back and said that she had given me a coupon of $1.88 when the eyeshadow alone was $4.50 LOL. That's not the worst part. I was then asked to pay for postage AGAIN on the eyeshadow that they forgot to send. So pretty much I was paying them extra because they stuffed up my order. Absolutely ridiculous. I've emailed them twice and no one has responded. It's been 5 days! I will never, ever shop with them again and I will tell all my friends to do the same!

I've come to the conclusion that the staff are completely illiterate. They can't answer a question at all. If they can't copy and paste from an FAQ somewhere, don't expect an answer. You can email 4 times with the same question... it doesn't matter.

They try to trick customers with poor policies and try to keep your money when they haven't sent you an item. You need to raise a dispute with your credit card company to get your money back - don't let them trick you.

I placed an order on July 8th, it did't ship until the 16th and now the tracking says it is STILL "pending acceptance" in California. Absolutely ridiculous. I didn't even get the free shipping, I had a small order and paid the standard $5 for shipping. When I emailed customer service to ask when my order would actually ship I got this bs generic response of "we're processing your order as fast as possible" blah blah blah.

I love their lipsticks but this will be the last order I ever place with this company.

They shipped half my order then refused to refund the money for the missed item. Instead they sent me a promo code that actually RAISES the final cost of any purchase cuz you can't combine discounts. So I can't use it. They lost a good customer over $8. Follow up. They have out right refused to refund the $$ for the items they did not ship quoting their return policy. What about the policy covering items they neglected to ship?