Liv H.

If I could give a 0, I would. I purchased a "build your own palette" which consists of 24 eyeshadows of your choice. It took nearly three weeks to reach me which was a tad annoying but I got over it. I unpacked the eyeshadows and placed them into the palette and realised one was missing. I emailed the customer service email provided and someone got back to me and asked to send a photo of all the products I had received. I did so and the email I got back was actually laughable. She emailed back and said that she had given me a coupon of $1.88 when the eyeshadow alone was $4.50 LOL. That's not the worst part. I was then asked to pay for postage AGAIN on the eyeshadow that they forgot to send. So pretty much I was paying them extra because they stuffed up my order. Absolutely ridiculous. I've emailed them twice and no one has responded. It's been 5 days! I will never, ever shop with them again and I will tell all my friends to do the same!