ColourPop

Bought an eyeshadow pallet for my daughter in late November, didn't receive a shipping notice, didn't get any response from email inquiries and finally after a month received the wrong item in the mail. This was first experience with this company. There won't be a second.

If I could give them zero rating I would! I'm 70 years old senior citizen can not go out wanted to buy some makeup for my daughter as a gift she has not even open and don't like them It was $100 worth of stuff. I wanted to return that because it waste for me but colour pop refuse to do that. My daughter told me they have crap makeup Do not buy from them. They should accommodate since it's not even open. I will suggest everyone Do NOT BUY from them. It's total waste!

One of the four items I ordered did not arrive on time. I contacted them and they said they would take care of it with a coupon. I live in Canada so I have to pay for shipping again at my own expense.
I cannot believe this. After many emails back and forth (and the worst response), I was told that they would only respond to my refund request once, but only once? But I don't know if I will ever order from them again. I thought so.
I asked them to delete my account information and I can no longer log in.
However, I then received an email to my name requesting a product review. My personal information is still there.
I haven't even received the product yet and they want me to review it? That's laughable. They must be kidding.

If you've ever shopped on their site you'll notice there are no one-star reviews on their products. I've written several for a particular mascara but when I go to the reviews for the mascara my review is curiously absent. I tried again to write another but it also is not there. The only reviews are glowing praises. No product is going to please everyone. In addition I have also received product that was completely broken in transit and was not allowed to return it. I was only offered a credit to use in the future.

After a disastrous order, I gave them another try, only to be disappointed again: the lipsticks smelled so bad I had to throw them away, and the eyebrow pencils fell apart after just a few days (the product fell on the floor and the brush detached from the pencil). If you add that the price is not the cheapest and that it's expensive to have them shipped abroad, it's a huge no for me

The package that came was fine but the sticks of eyeliner I purchased looked used, the boxes they were in were crushed and open. The eye shadow I bought had a strong smell when I opened it, I threw it away. I need to find another brand of makeup cause this cost too much for the services I received. I am not even sure I can trust the product or if they are sending me used items that someone else returned. I bought these items

Heart

Numero Uno

I Am Calm

The only one that didn't come busted open was the eye shadow.

I have ordered with colourpop once in my entire life. I have some extra money and decided to order some new makeup. They're running a deal on an eyeliner set and i wanted to grab some lippie stix. Well, my first order went through then automatically reversed. It's was about $200 worth of product, not uncommon for purchasing brand name makeup. They sent me an email stating it was probably a connection error and to try again. I tried again 3 more times and it would go through on my account then automatically reversed. I asked why and they've stated they have marked me as a "high risk fraud" and cannot accept/fulfill my orders. When asked WHY it was marked as "fraud" they told me they could not give me anymore details and refused to take my orders. This is absolutely ridiculous and horrible business practice. I will never EVER recommend them to anyone ever again.

If you have an issue with your delivery or order they have a no return, refund, exchange policy because of there so called low product value. Biggest rip off ever

After receiving my lip mask I ordered during Valentine's day, I applied it the same night. The next morning I woke up to horrible chemical burns on my lips. It was excruciating and it took applying vaseline for a week to heal it. Messaged their "customer service" WITH photos of my burns. Was told they're not responsible for anything I'm allergic to... I have never had an issue with this company. Or the ingredients that was listed. I'm assuming it's the amount of fragrance they use. Company has gone downhill over the years. They mass produce and forgot about their loyal customers.

Even though their products are awesome, their customer service is horrible. Rude, they don't read what you're writing, and as others have said it's like talking to a robot.

Declaring the wrong value of a package is fraud, be it lower or higher than the true value. They have no problem putting down the wrong value and then say they cannot do anything about it and not refunding you the unnecessary costs you've made. Even when you show them documentation from local customs that they're in the wrong.

So be aware when you buy from them.

I had ordered two separate orders 5 days ago, I got 3-5 day shipping through USPS and I already contacted customer service 2 times already and have not received a response:/
Going through the customer care log I've seen a statement saying that there must be an error in the tracking system, at this point I'm just disappointed and I really want a refund for this garbage.

Shipped wrong item and after multiple, multiple times of trying to contact there has been no response whatsoever. Last time I checked, self tanning lotion is not eyelashes! Do not recommend buying from them, go through Amazon, their products on there are cheaper anyway.