ColourPop

They did mix up my order at first with another girl but after emailing them through the website they sent me my products I originally ordered and let me keep the ones that had been previously sent to me so I didn't have to bother to ship them back. The emails were always very cordial and while everything is made in America so it ships rather quickly and well.

I placed an order mid December & it stated 5-7 business days for delivery so i expected it in time for Christmas (Dec 22). Now I got notice (Dec 20th) it will be another 7 days before they SHIP it which is way past Christmas & that's what the order was for. They hadn't even shipped my order yet?! I said if it had not yet been shipped out by today then just cancel my order so now I have no gift. Obviously they are unreliable so I wouldn't order if needed by a specific date. There's much better quality makeup out there that DOESN'T disregard their customers. Glamlite, fenty, Jeffree Star…… all great quality & good customer service! Avoid colourpop! Never ordering from them again!

For the Holiday's I bought myself the Rudolph the Red Nosed Reindeer Collection and I was extremely happy. I honestly don't buy collections with how much they cost, but this was my favorite movie. I love ColourPop cosmetics because of how often they created popular themed colors and packaging for any style. This brand not only makes creative/beautiful colors, has fast shipping, beautiful packaging, but they also make very high-quality products. I want to get so many of their products (Not only just their Pallets). I will definitely recommend buying this brand and I cannot wait to buy more.

Like everyone else here I have yet to get my package. Customer service keeps saying the same thing "please keep waiting" it's been a month and I'm done waiting. Terrible customer service! DHL will not respond and USPS responded by telling me the package never made it to them. They will not offer a new package or refund. When will they realize that DHL is not doing its job getting these packages to people. Now I'm on to the BBB to try and get my money or products sent!

ColourPop is a company based on FRAUD! The credit card company told me the charges were collected from a London Company. Also many other customers from the same credit card company had reported them for the same complaint as myself. They have an ad that popped up when I googled SILVER EAGLES and I should have known that the price was slightly less than spot silver that they were selling the EAGLES for. I am working on getting my money back! The credit card company is very helpful and understanding...just another Victim!

Took company weeks to finally decide they "couldn't" send the order I paid for weeks ago after they forgot to include it in the box they sent me with just a packing slip. After paying for expedited shipping, and sending countless emails asking for help, I was told to just wait. Finally, after waiting and waiting and still notgettibg a package with the missing items, inreceices an email saying they would refund the shipping costs and would ship the package. Then a few hours later I received an email stating they would just refund my money and wouldn't be sending my items. After making me wait all this time! They could have just done that to begin with. Additionally, they don't even provide a phone number for a customer to call for issues like this. I have never been treated so poorly by a retail company.

I purchased some things from Colour Pop website and it still hasn't been arrived. It's been almost half a year since I've placed my order and the most important part I've paid for it and I'm still waiting for it.
I was emailing them a couple of times and asked for help, refund or at least tell me the decent information about where my package at right now. Because I suppose it got lost somewhere or somebody actually might took it.
So I didn't get any help from them obviously, only words that I have to wait more time and SOMEDAY it will come.
I didn't get neither my money back nor my order.

I asked them questions about 2 specific items, and their availability status and back to stock notification, the useless rep did nothing but copy paste me a sentence "Please sign up for our newsletter to be the first to hear about new arrivals, restocks, special offers, last call items, and promotions! " The idiot (Andrea R) didn't even try to answer my questions at all... You guys should probably hire someone who can at least read or doesn't hate this job!

Colorpop sent me the same shade twice and said it was my eyes that are wrong then ignored my other emails asking for help. Use Knix, Elf, really anywhere other than this disgusting company.

I can go on and on about this company, but I'll give you my short list of why this company has got my business.
1. Amazing customer service - I received a broken super shock shadow and they sent a replacement same day for free! Their CS team is on top and always reply very quickly.
2. Their products are so unique and original.
3. They listen to their customers. We want nudes, they make nudes. We want yellow eye shadow, they bust out yellow eye shadow.
4. Love that they always have a sale, promo, and free shipping over $35.
I've been buying Colourpop since July 2016 and I'm hooked! If you know how to use their products, you'll be a fan for life.

Absolute garbage product. Non-existent Customer Service and the slowest shipping I've ever seen for a large scale cosmetic manufacturer. The only decent products they sell are lip glosses, lip oils and lip tints. Even then, their lip products are barely drug store quality. It's an overhyped brand that does not live up to its name. Not sure what the hive mind behind this brand is on about, but it's very misleading. CP must just pay for a lot of advertising.

I learned about Colourpop from my friend, as they carry good quality products at fair pricing. We are both in Canada. She's bought from Colourpop numerous times. Then I made my first purchase, but the package was lost after it came to Canada. Colourpop was very fast at responding to my e-mails reporting the situation. The customer service always gets back to my e-mail within 24 hour. Eventually I opened a case for lost package with my local delivery (done online, very easy), and Colourpop shipped replacement right away and I received my order. The Colourpop rep lead me through this whole process over 4 days of simple e-mailing. I don't know why there are so many reviews complaining about Colourpop service. Both my friend and I are happy customers.

Great company that used to have really good products. But in the last couple years their customer service has been awful, they don't respond to people and you're lucky if you can get a response from them and their email team. I've seen lots of comments on Instagram talking about how people have not gotten their orders after spending hundreds of dollars and waiting months. On Instagram I responded to a girls comment telling her the exact same thing and my comment got deleted and later I got a DM from colour pop after I had told others that they're service was $#*!. They also deleted my comment so others couldn't read. Sad because I used to really like this company but it's gone to $#*!

Package was sent back it's been a month and I have not received a refund in days since notifying them.On going months later with no word back from them what so ever I reached out again and was denied a refund despite never being notified or contacted back on the status of my package by the company and getting my money back since I never received the item. Basically took my money never informed me on when my package was sent back despite stating they'd get back to me on that and said oh well.