I learned about Colourpop from my friend, as they carry good quality products at fair pricing. We are both in Canada. She's bought from Colourpop numerous times. Then I made my first purchase, but the package was lost after it came to Canada. Colourpop was very fast at responding to my e-mails reporting the situation. The customer service always gets back to my e-mail within 24 hour. Eventually I opened a case for lost package with my local delivery (done online, very easy), and Colourpop shipped replacement right away and I received my order. The Colourpop rep lead me through this whole process over 4 days of simple e-mailing. I don't know why there are so many reviews complaining about Colourpop service. Both my friend and I are happy customers.