ColourPop

NOT giving one star, because when you get your items, its good makeup.
BUT, when you have to contact customer service, that's where the problem starts.
My first complaint was one of the colors being really bad. They asked for picture, I send them picture. They wanted swipe pictures, I send them swipe pictures. And AGAIN they want pictures. I gave up.

Another time it was problem with a shipping code. Ended up talking to an Idiot who didn't read all that I wrote.

Me: "The shipping code adds 30$ to my bill instead of taking away the shipping fee. Tried another code after but it too added 30$"
Him: "You Can't add another code."... Bloody moron!

I ordered a custom palette that arrived one week despite it being a 2 day priority shipping. My package contained 20 out of the 25 eyeshadows that I ordered and no empty large palette to place the eyeshadows in. Like, really? Who does that? How have they managed to stay in business while robbing people of their hard earned money?! I have worked in retail for many years and know that consumers will talk about bad business habits especially ones that have not a shred of integrity when screwing up people's orders while stealing their money in the process. I wish I would order from them again. They're doing it to themselves.

Their customer service is not that great and long shipping times. I made an order and they forgot one of my products. So when I message them back they said they would give me a credit for it the purchase value of it and could not send me the product they missed. So for me who lives in Canada to order it I would have to go back to paying full price (Because I used a discount code) and pay for shipping.

I've placed 2 order from ColourPop now and all the products have been amazing. The only problem is they don't deliver to the UK and therefore I have to use a third party delivery company. I have used comGateway who are great, but it's annoying to have to go out my way to organize delivery for such small orders (plus pay a premium for the postage). Keep up the good work with the products but please start delivering internationally!

Wow what a bad experience for a first time order! The box that the eyeliner was supposed to come is was empty and there was a 4 inch hair intertwined in the mascara. YUK
When I sent them an email telling them of the problem they want me to send them a picture. Are they kidding? I guess from the reviews I see here I should have checked them out first!

I ordered 5 products (2 lipsticks, 2 eye shadows, 1 blush) on March 13. The product shipped on 18. When I opened package, 2 lipsticks were missing. I emailed them right away, and they didn't reply. The next day, I emailed them again. Someone replied and said "So sorry! Please email us the picture of your receipt!" I replied in less than 1 hour. No reply. No email with instructions/apologies. I see why their website specified not to email them more than once - it's because they never reply unless you write to them multiple times. Product quality aside (not that great, don't know what the hype is all about), it's ridiculous and unprofessional how I have to chase my own order and worry about whether they included everything I ordered.

I have been emailing back and forth for over a week over an issue that could've been solved in a 10 minute phone call. I received an eyeshadow broken, and a lip gloss double ordered, when I contacted them they refused to let me return or exchange either, just kept sending me links to their FAQ page. To refuse to accept the responsibility of your company and try to appease the customer is absolutely not acceptable, especially for such a new and aspiring company like this. Very disappointed.

I ordered over 100 USD worth of makeup. It was never delivered, I was told to take it with the post office. If only! The company they use for delivery has an average of 1.2 stars in review because they routinely lose/steal packages, and they are unreachable. By dealing with these scammers, Colourpop made me waste me money and time, no refund was issued. I am deeply unsatisfied.

Waited for almost two months, the item was already in destination country, however the package was suddenly identified as undeliverable and had to be sent back to USA. Paid the most expensive ever shipping fee for nothing! The customer service only shirk their responsibility and ask customers to contact the courier company. Never have this problems with other companies.

Dhl marked my item as delivered, so I tried contacting them and they told me I have to be the shipper to make an inquiry. I contacted colourpop for help with DHL and they declined. I'll never use them again. Like throwing your money away. It was a lousy 22 bucks, and they've lost a long time customer.

Something went wrong in the shipping process. Colourpop probably put the wrong address on the package which is why it was never delivered to me and immediately returned to the sender. The customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot.
Terrible customer service, will never order again.
And I still didn't receive my money back, which now has literally been spent to AIR.

Purchased a collection that included lashes and the lashes fell apart after a day. Was told I had 2 weeks to come forward with issues, but since you know we are in a pandemic I am home a lot and not out and about where I would wear lashes so the issues were not apparent while they were still in the box. Explained my situation and basically got told to bad so sad for you. Waste of money and I'm sorry if your products are only stood behind for 2 weeks what the heck junk are you selling?