ColourPop

This company is a scam. Colourpop legitimately has THE WORST customer service ON THE PLANET. I'm really laid back. They canceled an order immediately after I placed it, towards the end of one of their sales, claiming it was fraudulent. That was it.

Paypal never flagged it. Even Colourpop didn't "flag."

Each contact with CS gave me 6 diff excuses and said I could "reorder" AFTER the sale. They were all lies.

Hopefully it's better through Sephora. Otherwise, despite being a loyal customer, I'm donezo.

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under

I've spent hundreds of dollars on ColourPops website, even in the last few months. But this last order was awful. Over $100 in makeup ordered and literally EVERY SINGLE ITEM arrived damaged beyond belief. I emailed them over 8 days ago, and continued following up every few days. Nothing. I finally left a very lengthy comment on their Instagram reiterating the situation simply asking why I've been completely ignored. They immediately inboxed my Instagram asking which email to contact me at. I immediately let them know which email to contact me at. Within seconds, I noticed they deleted my Instagram comment. They still have not contacted me. I will never order from ColourPop again. This is ridiculously inappropriate and beyond disappointing. Contact the BBB or FTC for a refund, you deserve it.

Placed an order on 02/13/2020 and received it today on 02/21/2020 only to be notified that the product I received has been discounted by 25% and ColourPop refuses to adjust the price saying that it would be unfair to the other customers... I'm confused unfair to the customers who overpaid by 25% or unfair to the customers who are now getting 25% off. No phone number for customer service and all customer service representatives are rude and dismissive via generic email replys.

So I absolutely love colourpop, the website is easy to navigate and there are a ton of options. One thing I don't like is that there will be an item that goes out of stock ALL THE TIME, and it takes them forever to restock it so that gets a little irritating. The other day I had to wait in line for over 2 hours before I could onto the site because of a sale they were having, I understand they didn't want to clog the system or whatever but 2 hours?!?! Overall I love their products and they're great :)

They sent me a product with a HAIR in it. Disgusting and unhygienic. But just to make it worse, they only offered me a coupon that wouldn't cover the whole product cost (it was in sale when I bought it) nor shipping. When I told them that I wasn't about to spend $13 on it, they offered me a "one-time courtesy" refund... lmfao! What a $#*!ty company! They clearly don't care about their customers and a hair? It's so disgusting I don't understand how something like that happened. Never buying a thing from them again.

It's been 10 days since I ordered from them, excluding weekends and holidays, I reached out on Instagram and they deleted my comments and BLOCKED me from their page so I emailed them and got the same copy paste response that every single person gets. I'm absolutely disgusted with them and how they treat their customers and definitely will NOT be ordering again and will probably file a dispute with my bank. They have a lawsuit waiting to happen.

If I could rate them a 0 I would! I ordered the Disney Colourpop collection the first day they released it and since I am from Australia I had to stay up till 3am (incase it got sold out, which it did). I was so excited for this collection and I was told the items were shipped on the 3rd of October. It is now the 22nd of November and I still haven't received the package. I emailed numerous times asking them if they knew where my package is or if it was even sent because the tracking details says it's still in LOS ANGELES!

It's been nearly 2 months! And all they do is reply with a generic email asking me if I want a refund or exchange. Which is absolute BS. I've decided to just get a refund because there's no point in waiting for a package that's not coming.

I am so disappointed in Colourpop. It was my first time ordering from them too.

I placed an order over 3 wks ago for 4 different colors of Lippie Stix. It supposedly shipped, but never arrived. When I contacted ColourPop, I learned I was basically on my own to solve the problem. Since I was leaving the country in 2 days, and didn't have time to deal w/the issue, I asked for a refund. Reply: Lippie Stix are so inexpensive ($5) that the company does not refund. ColorPop has no effective phone #, and their email replies are so unhelpful & juvenile that one would think they've hired middle school students to handle email complaints.
Bottom line? Don't bother w/ColorPop customer service, just call your credit card company and stop payment. At least they have excellent customer service.

Ordered their Hocus Pocus Collection for 2021 on 9/24/21. All but the candle shipped by 9/30/21 which we were told would ship separately & we'd get a shipping confirmation. Ok, I wait a few days and email them. I got the shpeel about "it's shipping separately". Ugh. Wait another few days, email again asking for a shipping estimate or a refund for that portion of my order. Same shpeel "shipping separately". This time they through in covid mandates as the reason for not being able to give a shipping update. Except you already shipped everything else! Wth? I have filed a complaint with the better business bureau. If you look thru their IG page on the hocus pocus posts you'll see that they've had shipping issues with the collection according to posts from other users and reports of terrible customer service. If you want a colourpop item I would suggest checking to see if it is available at Ulta before trying to ordering from colourpop directly.

Made my order for weeks now and I can not get an update, over a week now. Never buying from them again.

Worst company ever, no customer service. If you don't get your package or something is wrong, they do nothing. You are screwed

Bruh and sis my package never even came!
It was reported through emailed and tracking info to come on the January 19th

It's now Feb 7th

I'm feeling a little bamboozled too cus I'm looking at more reviews aaaaaand there is a lot! Of reviews that state customers never received their merch. Yes, I'm salty. Usually I do a thorough job at reviewing places before I order from online but I guess I let all the pretty colors and glitter get the best of me. Lesson learned y'all
Over all it was a total let down never even got to test the product nor did I receive a refund.