ColourPop

I have been waiting for a month to receive 2 of their no filter concealers. I placed the order and 3 days later received a confirmation email with tracking info. This ENTIRE time, the tracking number shows that usps is still waiting to receive the items so they can ship them. I have emailed colourpop 4 different times and only twice gotten a response from Cindi and Alex. They both tell me to be patient and that it has shipped. I havent received anything! I got so desperate that i even emailed the pr email address they have on the website and of course no one is able to help me. I am about ready to give up and forget about those 12 dollars i spent. I know its not a crazy amount of money but its still hard earned money... never again.

I was tracking my package the whole time from the USPS website.
And I was little skeptic about ordering because it was an international order.
So 21 days had passed and I didn't receive it yet. And then the next (and final) delivery was back to the Colourpop HQ. And USPS showed the status as "Delivered".
I was SO upset! I had ordered a bunch of things and I was so disappointed when I saw it went back.
I don't think I will ever order from them ever again.
Colourpop, you broke my heart.

I also recieved someone else's order, my name was on outside of parcel but billing slip inside was addressed to someone else and I was sent that persons order. If this happens, just forward your package to persons name on billing slip inside the package and bypass Colourpop customer service. Hopefully whoever gets my order will forward it to me. My daughter is going to be very disappointed. I spent a lot of money for this makeup, that I will probably never receive. Very disappointing Colourpop!

I love Colourpop products, mainly the supershock shadows but I would not really really recommend ordering from them as their customer service is the worst I have ever encountered. It really lets them down as a company. They treat domestic and international customers vastly differently, are pretty rude and especially recently have not been listening to their previously loyal customers at all. I would have given them 4 stars just for the products and thought risking the broken products and dodgy CS worth it but recently they seem to have totally lost their way - replacing the COLOUR in colourpop with countless repetitive bland nudes and almost totally ignoring the products that made them famous replacing them with bog standard pressed powders that you can buy in any high street.

I hardly ever leave a review for something but I have to for this site. I had placed an order and never got a confirmation email for it I wasnt sure if I made a mistake and used a different email or didnt go through with the purchase. I contacted them through email I think they need to get a phone number anyways I emailed them and one of the people that responded asked for the last four digits of the card I used I have it to him and he was saying it wasnt in their system making me think I wasnt getting my order because I looked it up on my card and it said I purchased it. I finally got an email saying it has been shipped after thinking I was getting ripped off. Then someone else emailed me asking for everything that was needed after my order was shipped. They need to work on people knowing what theyre doing in customer service.

I ordered from them in November. The first one got back to them and the second is still lost since the 30th of January. Emailed them about a refund and never got a replay. Their costumer service was awful. I'd ask or tell them something and their replay would be about something entirely different. Never gave me a direct answer. After the first one was lost i clearly requested a refund and the costumer services said ok. Next email they tell me the submitted a replacement order? Why would you say you'd refund me and then do the opposite without my consent? 105$ was lost on me!

Purchased the SOL body oil and it smelled terrible like chemicals and not good. Customer service said no refunds. Don't expect them to have integrity of any kind.

I ordered a set of lipsticks from Colourpop and received an email shortly after. I then waited to see when my package was shipped, I never got a shipping email until 2 weeks later. I tracked the package all the way up until it got to the city I lived in and it Never came. I waited almost an entire month for my package and when I go to call customer service nobody can help me because it is now usps problem and usps tells me it's colourpops problem. I have never had to wait this long regardless for a package to even be shipped. They will not be refunding me my $35 and I will never be ordering from this company again.

While they have been taking especially long on processing lately, they let me know in to expect it a little later as soon as I placed my order.
I just received my order to day (about a week later than would have been normal) and they gave me free Super Shock eyeshadow with a little "sorry we're late" card! How sweet. They're totally aware of this issue and say it's because business has been booming recently and it's difficult to keep up. I think they're trying to get their stuff together and should be better about that soon enough.
Plus, that shadow was probably $5, which is how much I paid for my lippie stick, so I basically got a BOGO deal.
The lippie stick feels creamy and is nice and pigmented. My only complaint is that the pictures on the website aren't very accurate - they always appear WAY lighter. Watching some swatches on YouTube helped though, so I wasn't surprised with how the one I ordered looked.

I never leave reviews for things but Im so disappointed. I ordered $70 AUD worth of products from colour pop on the 23th of December 2017, Then on the 26th I was told that my item has been shipped. Its now the 31st of January 2018 and Im still waiting. I emailed them asking whats going on and I got no response. No refund and no items. I understand I live in Australia and it will take a little longer but over a month is ridiculous. I have no tracking wont get a response to any emails.

I used to be a hard core colourpop fan and I still love a lot of their products. But I purchased a palette that crumbled and contacted them and they did nothing about it. Then I checked the reviews and it seemed I wasn't the only one with the same problem. Only I noticed that the only reviews thst were published were reviews that spoke highly of the product with 4-5 stars and listed the crumble problem as a minor issue. My review on the other hand was not posted. And so I checked the reviews for other products and realized that they literally only post reviews that talk well about their products and/or reviews thst complain about something other than their quality (ex: didn't match my skin tone). They can't be trusted. It's really disappointing.