I used to be a hard core colourpop fan and I still love a lot of their products. But I purchased a palette that crumbled and contacted them and they did nothing about it. Then I checked the reviews and it seemed I wasn't the only one with the same problem. Only I noticed that the only reviews thst were published were reviews that spoke highly of the product with 4-5 stars and listed the crumble problem as a minor issue. My review on the other hand was not posted. And so I checked the reviews for other products and realized that they literally only post reviews that talk well about their products and/or reviews thst complain about something other than their quality (ex: didn't match my skin tone). They can't be trusted. It's really disappointing.