Florence B.

CANADIAN BUYERS, BEWARE THIS COMPANY. You will lose money!
Against my wishes, Jolse upgraded the shipping method to DHL for no valid reason. The parcel was not too heavy (very small parcel with like 7 small items such as a lip balm). I could take DHL, I had free express shipping BUT decided to take Canada Post given the fact that DHL charges customs and extra processing fees which can easily lead to 1/3 of your order. I reached out to them asking why they did it. They wrote back stating it was too late and given their policy they will not assist me. THEY UPGRADED IT. I THEREFORE DID NOT GET WHAT I PAID FOR. Feels like a scam to me, or at least THE worst customer care ever, I will not buy from there again. Yestyle has cheaper prices and isn't a scam. Therefore I'll buy from there instead, they also ship with your prefered method instead of adding extra cost to you. VERY ANGRY.
I went to DHL to calculate the extra fees... Around 45$ CAD for and order of 98$ US. Ridiculous.

If you don't receive an order, don't expect customer care. I was home all day when they supposedly delivered it. It never rang. I contacted them straight away wondering what we could do about it, if there was a mistake, I don't know. NO ANSWER. A whole week later I write again after waiting and talking to my neighbours in case it had been delivered somewhere else. Again, NO ANSWER. Then a week later I opened a dispute through Paypal and they still didn't answer. Never heard back from them but those thieves didn't mind keeping my hard-earned money. I'm in University with two kids. I was so happy to treat myself. But I finally learned that I needed to take it to the police. For 85$ bucks I'm not gonna do it. If the company had reached out to me sooner, I would have contacted them straight away, or the delivery company. But they didn't, they ignored me. And now I'd just feel silly going to the police for 85$. Trust me, stay away from that terrible company. Plus watch reviews on YouTube, I wish I did before buying. Even Hiram says they suck and he's far from being the only one, so I'm not sad about not trying their products. I hope they go under