They sent me a product with a HAIR in it. Disgusting and unhygienic. But just to make it worse, they only offered me a coupon that wouldn't cover the whole product cost (it was in sale when I bought it) nor shipping. When I told them that I wasn't about to spend $13 on it, they offered me a "one-time courtesy" refund... lmfao! What a $#*!ty company! They clearly don't care about their customers and a hair? It's so disgusting I don't understand how something like that happened. Never buying a thing from them again.