ColourPop

I received my package about 4 hours ago. I ordered the matte lipstick box with all of the colors of the week in it. I tried them on and they were cute I was very excited, my husband wanted to see me in the black color which was the Friday lip colour. We went out to lunch and I had a pepsi and when I took that first sip my lips were on fire. I had to go to the restroom and try to scrub it off the best I could but I couldn't get it all off because it is super matte. When I got home an hour ago I finally managed to get it all of but now my lips are still burning even when I lick them. I think the chemicals that they use in this lipstick is to strong, I wish it wasn't because the lipstick is gorgeous.

Ok I have ordered from Colourpop over 20 times not even exaggerating. And only once in the past year and a half since I have been buying from them has a product came damaged. It was one super shock shadow (I had about 10 I that order) and it was slightly cracked so I just repressed it and it was good as new. Never have I had to wait more than 10 days from the day I ordered to receive a package but they are based out of LA and I live in Washington State so Im fairly close. The shadows are incredibly pigmented and I love the super shock highlighters they are blinding. The only product Im not a huge fan of is ultra matte lips but that could just be me Im more of a glossy lip person but I do love matte X lippie sticks because they are matte without being drying. This is one of my ride or die brands right next to my tarte products.

I use to love colourpop. Until they stole $95AUD from me, sent me a $65AUD order that I didn't even order and then tried to tell me it's the conversion rates? Sucks when a brand you have supported for so long would do that at ease and not even try to rectify the situation. Absolutely appalling service and unless you want to risk being STOLEN from, then I would not order from them EVER. Actual thieves and won't do a thing about it but blame their consumers? APPALLING! 0/5 stars if I could! I will tell everyone and anyone about this so that people don't make the mistake of shopping with colourpop ever again! Useless service - actual thieves

It's been a month and a half (since August 27th) since I have ordered the Sailor moon collection. I have been trying to reach out to the customer service and all they (Amia) told me is to look for the package myself and have not offered a helping hand. The service I have received has been non-existent, I am very disappointed as I was excited to order from Colourpop. I have called DHL and my local delivery service and the package has not even left the US. I have never received such horrible customer service before. It should not take 2 months for a package to be delivered. I have requested a refund and all I received was a screenshot of my order shipped. This is unacceptable.

So I ordered 3 shadows 1 blush 2 ultra satin lips and 1 lippie stick. The lippie stick box was opened and it looked used. My ultrasatin lipstick in Alyssa has a wand that looks around messed up I'm afraid to use it and the only lipstick I feel okay using and not grossed out by is femme and it's a darker colourpop than I thought pretty unwearable. I like the blush I ordered holiday and 2 of the 3 shadows look fine 1 looks like some one used it. I don't know I had a bad order this time probably won't order again.

It's my first time ordering online with ColourPop, and after reading all these negative reviews I wishI hadn't. It took a week to just "process" my order before it was actually prepared for shipping. Then another week to send it to the DHL distribution centre (Oxnard to Compton, CA)? Then apparently it gets sub contracted to be sent via regular USPS - but they haven't actually received my package yet to send it on. Tracking says estimated delivery in 4 days from now, but if USPS haven't even received it yet, who knows? Even with COVID, this is ridiculous. If I ever receive my order, I sure hope it's in tact and new condition. Poor service from the start. I will never buy from them again.

I ordered on July 2nd. I wanted to get my mom a birthday present and her birthday was July 13th. Figured that I would be there on at least the 9th or 10th considering that's more than 10 days for it to have been delivered. It is now July 15th, my expected delivery day, which is 13 days after I ordered might I add. And the package has been sitting in my states capital facility since July 10th. The capital is only an hour and a half drive from where I live so why does it take 5 days for them to put it on the truck and ship it out? Will not be ordering from here again cause this is ridiculous and I'm very mad I didn't get to give my mom her present on her birthday.

I read from another reviewer and I have the exact same experience: "the customer support just keeps telling me to check at the local post office and I would have gotten just as far talking to a robot."

I am more fortunate than her in that DAIPOST resolved their issues and managed to deliver everything to me intact after 2 weeks of delay with no updates, so no money lost for me.

I am effy about ordering from them again except that there are palettes I really like that I can't get from other sources and need to get from them directly.

I also noticed they claimed that a free single supershock eyeshadow will be included when you order with your birthday code but it was not given to me.

Now, I am just glad to have received all my PAID items that this forgetten free birthday gift seem too minor to pursue. Especially not if it means another round of blood-boiling encounters with Amia J, one of their robotic customer service representative.

Really love like 90% of their products but I contacted blepharitis after using a pair of lashes I had purchased. It was the only new thing in my makeup routine. Could it have been a me problem? There's always that possibility I guess but either way I have an incurable eye infection now and my review did not show up on the website. DO NOT BUY THE LASHES GUYS lol

I had order 3 orders. I received my 1st order with no problem. The 2nd one I never recieved a conformation email or my order.

I have asked 5 times time so far. Very nicely about this order and they will only speak to me about the 3rd one. So now I have to go to my bank and despite this charge since this company cant do the right thing. And either resend it or give me back my money

Shame on them.
I will never do business there again.

I used to like the product earlier. And now something went wrong with them. That is why I give them only 3 stars. Hope that they will improve everything.

Everytime I've had to deal with their customer service I swear I won't order anything ever again, although I love their products. They don't bother to even read your email - just send a generic reply which has no relevance. Back and forth you go with no answers until you're so frustrated you give up. My SSS are beginning to break up after 6 months (although tightly sealed) & they advise that they only have a shelf life of 12 months! When I asked for an explanation as to why they are breaking up they replied that they need to be tightly sealed. In 4 or so emails to them I have stipulated that this has always been done! Round and round we go. No answers. Terrible customer service.

1 out of 5, reviewed on Apr 21,2018

Everytime I've had to deal with their customer service I swear I won't order anything ever again. They don't bother to even read your email - just send a reply which has no relevance. Back and forth you go with no answers until you're so frustrated you give up. My SSS are beginning to break up after 6 months (although tightly sealed) & they advise that they only have a shelf life of 12 months! I would expect more and would not have bought so many if I was aware of this. When I asked for an explanation as to why they are breaking up they replied that they need to be tightly sealed. In 4 or so emails I have stipulated that this has always been done! Round and round we go. Terrible customer service.

Site gets frozen and just loops—I got 2 orders and tried to return one and they don't take returns. Don't buy from them, just a matter of time til you are very sorry.

There was an item missing in my order. When I contacted them by email they said they wanted to see a photo of all the products that I got and of the shipping box. Well I gave my friend half of the products as a present straight away after picking them up from post office as the order was already 2 months late. In the evening when I noticed that there was an item missing my friend had thrown away the shipping box already. I tried to explain the situation to them but they wrote to me the same email again and again as it would be an automatic answer, that without the photo of the shipping box they were not able to return the money of the missing product. I proved them receipt of customs fee I had also pay of each product as well as receipt of the order and information of my bank card. But those were not enough. I lost just about 12 euros so its not about money, its about definition why ill never order anything from them anymore. The customer service was horrible and they didnt want to admit that they made a mistake.