Coldwater Creek

The young lady was helpful and pleasant but when I checked my sister's order it had a medium bottom and a small top. My sister is very large busted and must have a larger top which I ordered large. I checked my email just to discover my sisters gift was a medium pant's and small! Top. I called thinking we will get this strengthened out simple they would send the X large top with the medium pants But alas that was not how it happened. The new rep said oh you must pay for the new top all over again and then they will ship it. They have not shipped anything yet but charged my card 570.00 already. I said I will just pay you price again but then she said oh! Your credit card dose not work. While she is on the phone trying to cancel my whole order I call my credit card people and they say their is nothing wrong with your card. They say your credit has blank thousand dollars you can spend. Has. They tell me to file dispute against Coldwater Creek which I will. The stores were wonderful but these people cant seem to get their shipping and correct size problem under control. I love the product but the last time I spent money at Coldwater creek they never sent my blue shirt with my large order. Then I did not shop with them again and they closed. I knew why because of the same monkey business out of the product don't tell just send wrong size and pocket the money. You have a good product but can not get your people to package and send product properly. I suggest you open your stores again or just close. It is just to much trouble to shop with you. I will tell everyone at church work and my doctor whom was all exited when I told her you have a catalogue and on line shopping. I am going to take a blood pressure pill now and calm down.

Evangeline O'Neal

Wish I had read these reviews before purchasing anything. As a long time retail customer of this store, I expected the same wonderful products and service from their online operation but have been sorely disappointed. First of all, their shipping charges are outrageously high. Second, I returned an item because it was much larger than expected. I decided I didn't want to keep trying to find a good fit so purchased something similar from another online company. When I called to find out what happened to my credit, they told me they're "very busy" at the warehouse and it could take a couple more weeks for them to refund my money. After the rep checked with the supervisor, they managed to get my credit within a few days.
The capper for me, though, was the poor quality of a pair of summer shoes I purchased. At $39 I didn't expect the shoes to last a lifetime, but after about 6 wearings the soles separated from the shoe! I took some photos, wrote a letter and sent it to their online web address. My email was promptly returned with a mailer daemon message, "No mx record found for domain" So I called and was told I could mail pictures to their street address. Then I explained that all I wanted was for them to send me a prepaid address label and refund my money. What they could do for me was allow me to send the shoes to them and the people at the warehouse would then decided if my request should be granted. At this point, I will not be bothered spending more money, time or aggravation trying to return the shoes. When I continued talking to the rep, asking him to remove my name from their mail list, he had already hung up.
I am so sad to say it but stay as far away from this place as you can get.

Canceled my order after waiting 2 months and still no delivery.
This place sucks after the Chinese bought it.

I bought a coat that did not say it was on back order. When I hadn't rec'd it 3 weeks later I saw that it was on back order so I cancelled the order. I received an email from CWC that it was cancelled on 10//12/18. On November 19th out of the blue, there was a charge from my bank for the cost of the coat, I was pretty broke at that time and had just enough in my acct for some upcoming bills so this was about to cause an overdraft. I immediately contacted Cust Service, they took forever to get back to me and when I called they were very rude and condescending and said there was nothing they could do. I'm not sure why, the coat wasn't even mailed yet and had been cancelled over a month previously. Well I got hit with the charge and they would not cancel my order before the coat got shipped out. So I had to wait for it to get here, the return it. I returned it on 11/23 and just got an email on 12/17 that they finally just rec'd and will refund my money (haven't seen it yet) in 3-5 days. I also think they should pay the overdraft fee that could have been easily avoided on their part, i never should have even been put in the position to have it.

They never once were the slightest bit apologetic when the whole thing was entirely their fault. I still have my original email dated 10/12 that it was cancelled and no money would be charged.

I was a pretty regular cust of CWC but they will never see a dime of money from me after this terrible experience. The company and especially the customer "service" is CRAP. I see now why they went out of business in the first place, they should have stayed there.

I am very unhappy with how new arrivals are advertising to order by a certain date and then 6 weeks later to be told out of stock and can't get any longer. I ordered as soon as the new item showed up and it said order now to receive item by a reasonable date. Then have the promised date to be changed several times and 6 to 8 weeks later be told not making item any longer. WHAT?! You tagged my account with a hold for payment and now it is past the time to even wear A spring sweater or blouses in my area and you are still extending the date out week by another week. And the clothes are expensive and put a lot of thought into my wardrobe from CCC as that Is my primary shopping place to be told that I can't have the items promised me when I ordered by the date you said to guarantee. And this has nothing to do with the latest virus as it has gone on like this for a year. Maybe your company thinks this way of doing business works for you but it doesn't work for me as all I wanted is the items I'm promised if I order by this certain date I will get my items. Too bad as I do like the quality and style of clothing but I WANT AND DEPENDED UPON WHAT IS PROMISED TO ME. AFTER ALL THE ONLY WAY YOU CAN REMAIN IN BUSINESS IS PEOPLE LIKE ME WHO SUPPORTTED YOU

On 12//17/2020, I ordered 3 pair of Ponte Perfect Holly Pants for $185.51. Paid $16.00 shipping fee. Today is 1/8/2021, they still have not arrived!'

I placed this order on November 8. It is now November 21 and the order has still not shipped. I will NEVER order from this company again.

I think Coldwater Creek needs to be more specific in how they ship. Is it going to be shipped UPS or USPS? I live where we can't have US mail shipped to physical address. If you are going to ship USPS I have to put PO BOX. If it's UPS I have to put physical address. Or is it FED EX? No clarity. I put both addresses because I was unsure. I never received it & It was sent back to them. I called & was told that when it arrived back to them, they would send it back to my PO Box. After another week went by, I called to check the status & was told I would be refunded in 10 business days & if I wanted to re-order then I could. No one told me that the first time I called. Why couldn't it be sent back to me? The customer service person I spoke to didn't seem to care that I was upset or unhappy & showed no willingness to make things right. I will NEVER EVER buy another thing from Coldwater Creek. It has now been 3 weeks & I have not rcvd a refund nor the boots that I ordered & it looks like it will be another 2 wks before I get my refund. Poor customer service!

I started buying from Coldwater Creek in mid-Fall 2021 and the experience has been mind-boggling. I've purchased close to $2,000 in clothing. They ship weeks, if not months later, or after tying up your payment, cancels on you for "item out of stock" but never refunds you. They sent me a wrong color on a $60 sweater and I retuned it in November. After 2 months of waiting for the refund, I called and was promised the refund. I still don't have it another 6 weeks after the call. I will spend the better part of a day cross checking what they charged me vs what I received. Repeat: THEY DO NOT REFUND YOU when you return an item or when they cancel on you for lack of stock after they have charged you for that item. When you call them to cancel an order because of how long they are taking, customer service lies to you and tells you it is in cue to ship, when it is not. Two scarves ordered in mid November 2021, shown as in stock- haven't received yet in February 2022. Ordered a Henley top on October 14,2021. They shipped it on February 4, 2022.Don't have it yet. I tried to call to cancel the top twice and they lied, saying it was in route. The quality is not there, especially for the price, and they have turned off customer reviews on their web site so that people can't leave reviews. They drag it out so long with you waiting for items to ship that it's too late to dispute on your credit card. I am considering filing a complaint with the Office of the Attorney General in Massachusetts against the company. I will no longer buy from them, and do not recommend getting involved. They are a dysfunctional mess and they steal your refunds due. On one phone call with customer service I had received a henley top and didn't like it. I had ordered it in four other colors and when I called to cancel the order for those four other colors in October, when the web site showed they would not be in stock until mid-December, the customer service rep told me that I could not cancel. I had to argue with her that it was October, and I could surely cancel on a mid-December backorder. Stay away. If they continue like this, they will surely go under. Something is very wrong with this company and their online ordering.

Love it, love it, love it. The clothing from Coldwater Creek is first rate -- excellent quality and size range. There is no upcharge in prices for petite, women's, or tall clothing. The organization of the website is very good and so are the search criteria (you can search by size, color, just pants, only casual dresses, etc) -- it makes navigating and specific item searhes very easy.

I love the website a little more than the regular catalogues and stores due to the selection. Coldwater Creek tends to take a color palate and use it for a season. So if their palate is red/black/white and you love those colors, you will find the majority of the clothing to your liking for that season. However, if the color palate is orange/green/tan and you don't like that, there isn't much else available. This is where the website comes in. It is great to be able to look at styles and colors from the previous season(s) in addition to the current season's merchandise.

The customer service at Coldwater Creek is amazing! They obviously take their customer's satisfaction seriously -- and they work at making the customer happy. The telephone reps are wonderfully informed and can and will search not only warehouse but store inventories to find the right size/color for particular items that you want.

An amazing but true story, I purchased a very fancy evening dress for a charity event that didn't fit. When I called to order a different size, there were none left in the warehouse. The customer service rep took down my name, phone number, item number and size and said she'd check store inventories every now and then to see if someone returned this dress in my size. 3 weeks later I got a call from that rep that a dress in my size had turned up in a store in another time zone! Did I want it? YES! The other store called me, took my credit card number and shipped the dress to me the next day!

One last thing about the website, sign up for e-mail alerts! E-mail alert customers often get 1 day notice before the general public about sales (for example take 50% off everything on the website!), free shipping, and clearance markdowns.

Excellent company, excellent website.

I have been a Coldwater Creek customer for 20+ years. Let me stress that was the ORIGINAL Coldwater Creek. This current bunch shouldn't even be allowed to use the name. I ordered one item - a sweatshirt- on 1/19/21 and immediately received an order confirmation. The following day, a "pending" charge appeared on my credit card. On 2/2/21, I had not received any further correspondence and the credit card charge had not cleared, so I called Customer Service. After holding for about 20 minutes, I finally spoke to Kevin. He researched my order & said "they" had not charged me correctly for the tax and when they tried to re-bill my credit card, the charge was declined. After quite a bit of effort, Kevin was able to rebuild the order correctly & get my approval for the charge to my credit card. He assured me my item would be shipped quickly. I received a shipping confirmation (sort of) on 2/4/21. Actually, the tracking number took me to USPS & said "A label has been created & USPS is awaiting your item." Well, I signed up at USPS for tracking info & updates. They never acknowledged receipt of my item. After about 3 weeks, I emailed Coldwater Creek Customer Service. It took about 5 days for a response to be received. The response said: "Thank you for contacting Coldwater Creek.

Please note that the United States Postal Service has an alternate hub prior to arriving at your local USPS hub to assure that all items are safe for mail recipients as well as postal employees. We truly appreciate your patience during these unprecedented times. Your Side-Zip Medallion Print French Terry Pullover should be shipping out any day for you, though there is not a precise delivery date listed as of this email."
SERIOUSLY? I have ordered DOZENS of items online "during these unprecedented times", many of which traveled via USPS. Not one of those items took this long to not only get to me, but just simply to arrive at USPS. I am beyond angry. I called Customer Service on 3/1/21 & requested a refund. Unfortunately that has not happened as of today. My next step will be contacting Better Business Bureau and FTC. My advice... DON'T ORDER FROM THEM!