The original Coldwater Creek used to be such a great company. Unfortunately, the people who bought the product rights are very poor at customer service. On May 8th I ordered two items for my mother for Mother's Day. When I placed the order, one of the items was listed as back ordered until May 24th. Then on May 25th I received an email saying it wouldn't ship until May 30th. I didn't think too much about this because they were communicating what was going on. I emailed customer service twice in June (June 22nd, June 27th) and received no reply! In the mean time CWC continued to send catalogs showing the back ordered item like it was in stock and available! I finally called customer service. The representative seemed unconcerned that they had been non responsive to my emails and simply told me that the warehouse still had the order listed as in process and had not picked it up. When pressured the representative finally said the next possible date for this item was August 4th. All of this was pretty frustrating because I was basically being told nothing! I finally asked if they could contact the warehouse and find out what was going on with this item (something they should have offered). The representative acknowledged that a supervisor could do this and report back to me and I asked them to do this. We will see if they actually follow through on this. At this point I have no confidence that my mom will receive this item! I will update my review if I get a response.

PS. The website now has a message stating that it is undergoing a system upgrade and that details on items shipped, cancelled or returned prior to Friday, June 15th are no longer available. I was able to still find my order online but it now incorrectly lists the order date as June 27th (the date of my last email to customer service not responded to by them). Glad I kept the email I received when I placed my order.