Coldwater Creek
Questions & Answers
Here’s what buyers have asked with answers from Coldwater Creek staff and previous consumers.
7
questions answered
0%
answered within 1 day
Answer:
Hiya Jane, Give their customer service a call, the number should be in your confirmation email (don't try to find it on their website). Customer service will then send you 2 emails, one is a shipping label. Do include your orginal shipping insert (take a pic of it) with the return items highlighted along with the Return Form filled out with the SKU/Style of each item you are returning. Best of luck
By Sarah S., over a year old
Answer:
Same here. Never received shipping notice with tracking info. After 5 attempts, spoke with a rep. No resolution!
By Mary C., over a year old
Answer:
Want to exchange 2 pair pants but appears they are no longer there. Anyone know when they closed customer service? The automated answering service just hangs up on you! If anyone is still working at Coldwater Creek, would you please contact me? I am so frustrated and confused
By Nancy B., over a year old
Answer:
Thank you for your question. Multi-channel retailers like Coldwater Creek offer consumers choices that may not be available to them locally. We offer styles that are unique, inspired by our customers and the nature around us. Our Brand Specialists are always here to help with sizing. We would love to help you shop. Give us a call at 888-678-5576.
By Coldwater C., over a year old
Answer:
Mary, please contact our customer service team and let them know you spoke to Lee at the corporate office. We will process a full refund. They can call me with any questions.
By Coldwater C., over a year old
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