Coldwater Creek

I used to work for Coldwater Creek back before they filed for bankruptcy, and I love their clothes. I've been looking for shirts I can wear on my job that are simple, comfortable and professional, and when I heard that the Creek was still around, I knew their No-iron shirts were just what I needed. Its a shame that shopping with them is so frustrating, because few companies have clothes that fit me so well.

I am very heavy, and it's hard to find good quality clothes that fit me and are still meant for someone middle-aged. When I found the website, I immediately ordered a shirt, just one, to make sure the fit was the same. I never found out. The shirt never arrived. I watched on the tracking as Fed Ex got it as far as Memphis and then it disappeared. Not CWC's fault, but frustrating all the same. They refunded my money and offered me a discount and free shipping on my next items.

So, I bought a similar top and a tank to go under it. While the clothes are everything I remember, I'm a little frustrated that it took so long for them got get to me--nearly two weeks--for an exorbitant shipping fee. Two-day was only $5 more, I should have gone with it. Included in the packaging was a certificate for free shipping that expired, literally, the day I got my package.

But, the clothes were everything I needed and hoped they would be, so I got online to order more. I chose a shirt, a tank to go under it and the free cami they were offering. This is where things got me steaming.

They apparently ran out of the shirt AS I WAS ORDERING IT. That's right. It went in to my bag and then I couldn't buy it because it was gone. I couldn't find any of the tanks in my size. I went back to choose different colors and found they were suddenly sold out of a lot of colors in my size.

I love CWC clothes, and I want to buy them. But I can't buy what they don't have. I need to decide whether or not it's worth the frustration to remain a customer.

Double charged, lied to via email. Lied to on the phone. No accuracy or transparency or even mediocre communication. RUN! I ordered two shirts on October 30th. One was back ordered for Dec. 5th, not great, but OK. I had to call to find out it was still on back order on Dec. 9 for Dec. 15th. I asked for 2 day delivery. Cool. By Dec. 16th I found out they can't deliver 2 day to a PO Box, so I called to fix that, and was told I'd have the order by the 20th at the latest. Just got an email saying it had shipped to my PO Box, 2 day delivery. Upon calling --AGAIN-- I was told that the email was wrong, the item was "reserved for me", but hadn't arrived to them, although they'd generated a FedEx tracking number and wouldn't arrived to them until the 22nd at the earliest. And they've already charged my account for the 2nd time for the full amount of the order of two shirts. I told the customer service manager I no longer wanted the item, and was told that it was too late for me to cancel the order, as they'd already assigned it to me. BS. Basically every agent I spoke to either didn't do what they said they were going to, or was completely unhelpful. I will never, ever shop with them again. Don't bother. They are a mess.

I also tried them after stores closed and found quality WAY below standard. Shirts are not cheap and they SHRINK every time you wash them!

I received a beautiful top just a few days ago. Sedona Canyon Twin Print Tee Style Number: ******* I opened the package, tried it on, and it fit well. Great colors! I always try on before I decide if I will keep a mail order item. Since it fit nicely, I washed and dried the item according to instructions, and upon removing it from the dryer I discovered holes in a straight line in the back of the top. I had not noticed them when I unpacked the top. I wrote to CC to ask what I could do, that I would like to exchange it. They wrote back immediately telling me they cannot take back any item that has been worn, or washed, apparently even though the item is DEFECTIVE. Very angry about this, and so I called. Customer service told me I was "making a very bold statement" and that they couldn't help me. THIS IS THE LAST TIME I WILL PURCHASE ANYTHING FROM THEM. I AM DISGUSTED! Do I have to examine every inch of a product before I try it on? I simply held it up and slipped it over my head. (I LOVED IT) but happened to miss this line of holes on the back. KEEP YOUR DARN CATALOGS! KEEP YOUR DARN EMAILS!

Coldwater Creek was a complete nightmare to deal with. I ordered a few things as a gift for a family member and the items took FOREVER to ship. I was missing a couple items so I contacted customer service which honestly should be called "customer disservice" and inquired about where my items were. After TWO WEEKS and emailing multiple times to get an answer, then and only then was I informed that the items were on backorder. Great, thanks for telling me. At that point my family member had already received the gifts and I had no time to wait for the backordered item so I asked for it to be cancelled. The company did not email me back. I emailed again and still nothing. Finally, they responding a week later and informed me that they would not cancel the order because it was too late and that the item was being shipped to me as of a day ago. I was furious since I had emailed a week ago and was ignored. Since I was obviously the right one in this situation and not the one at fault, I sent another email expressing my frustration and asking that I be fully refunded for all the trouble. I was yet again ignored. The item finally arrived and the company finally emailed me back saying that if I didn't want the item I could send it back. Yes, but then I would have to pay shipping for something I asked to have cancelled. They did not even offer to cover the fee and ONCE AGAIN ignored me. I sent the item back and had to pay for the shipping. I am NEVER again wasting my time on this company. Not only that, but the items that we did receive weren't even great quality so definitely not worth the trouble. This company is horrendous and I would never recommend this to anyone. It feels like I have been scammed and ignored and I do not appreciate this at all. I have never experienced such terrible service. I would rate this -10 stars if I could!

I am deeply dissatisfied with the level of customer service provided at your company.

One week ago, I placed 2 items in my cart: a pair of earrings and a skirt, both of which were listed in your catalog that I had received the same day as the order.
Upon checkout, my size Medium skirt was suddenly showing a quantity of zero (how did it manage to be placed in the cart if I hadn't selected a quantity?!) I changed the quantity in the cart to one (1) and updated the cart. However, I did not notice that the system had also changed my size from a medium to an XS. I placed the order and realized immediately after placing the order that the size was now incorrect. I called the company immediately and, after 10 minutes of talking to the customer service representative (name not known), she finally cancelled my entire order upon my request. Initially, she would not cancel the order as she said orders can't be cancelled.
I find it hard to believe that an order placed one minute ago online cannot be cancelled! I asked her to please email me confirmation that the order was cancelled; she insisted that could not be done. I should have known that this was her way of telling me that she was lying to me regarding the order had been cancelled.

I emailed Customer Service the next day and asked them to please send me a confirmation of the order cancellation. I received an email saying THE ORDER HAD ALREADY BEEN SHIPPED! Now it is my responsibility to return the items received today, AND PAY FOR SHIPPING COSTS TO RETURN THE ITEM THAT I ASKED TO BE CANCELLED!

Now I understand why Coldwater Creek is going out of business: retail clothing businesses are difficult to stay profitable in today's online shopping world, but when a company LIES TO THEIR CUSTOMERS and makes the customers PAY FOR MISTAKES THAT WERE MADE BY THE COMPANY, it is apparent why companies such as Coldwater Creek will be out of business in the near future: I will never buy any items from this company again.

-A VERY Frustrated (Previous) Customer