Coldwater Creek

Ordered 4 items in Dec and paid for all 4 itemsw gift card. Received 3 of them within a couple weeks. Fourth one on back order til early Feb. NO emails from CWC confirming status of ANYTHING- I had to call them to find out. Those call were handled by very poorly trained customer service individuals who took over 15 minutes to confirm status!? Three weeks into Feb, still no fourth item. Called customer service. The had NO info on its status i. E. when it would be back in stock/shipped. When I inquired into possible alternative color for same fourth item, I was asked for credit card number as if I should pay AGAIN for fourth item!? I will never never never buy anything from CWC. Product quality average, customer service dismal. Plenty of companies out there with better products and service.

I ordered a dress online and within 10 days I received the wrong dress! I quickly folded it back up, and mailed it back to them, per their instructions and sent with it a copy of what I ordered! I asked for the correct item to be shipped. As of today, I haven't heard a word from Coldwater and no refund either! Order#
#E*******

Had a gift card issued by Coldwater Creek for merchandise credit and needed to get the balance on the card. When I contacted customer service, I was informed that they had gone through a bankruptcy and the new owners did not issue or accept gift cards, so I was out the money. The customer service rep said they did not have access to any gift card info. They said I would have to go to a store location to determine the merchandise credit. I explained that I live in a state that has no physical stores. However, when I check the bankruptcy date it was April 11,2014 and the gift card was issued well after that date. Dishonest and disappointing!

I have been a faithful customer of CWC, both of their brick and mortar and online shops. I've been waiting for my favorite coat to go on sale and today I placed an order for it, or at least tried to. I tried for over an hour to get the website to accept my new credit card and finally gave up and called "Customer Service" - and I do lose that term lightly. She told me there was nothing she could do to help me with the website and that I needed to email CWC with my new CC info! Are you kidding me? When I told her that was crazy she hung up - after I had waited for over 15 mins to place an order I had been trying to place online for an hour. So guess what CWC? You just lost a customer and a $250 sale because a rude, ignorant rep. No wonder you are going out of business - you just lost a faithful customer. I am blocking all of your ads and using your catalogues for my birdcage.

Last night I was appalled over the customer service experience I had with their company, tonight I am so appreciative of the extra steps and personal attention Inreceived from Leanne, the CS senior manager. Above and beyond with a touch of friendship! I sincerely couldn't have asked for a better outcome, just feeling heard with a focus on a mutually agreeable solution was delightful! I removed my former assessment and exchanged it with a 5 star rating, all due to Leanne! Thanks!

I ordered a coat online and realized I wanted a petite small instead of a small. Emailed two different addresses right away. One response stated it was too late to change the order and another asked for more information in order to assist me. I provided them with an order number and a screenshot of the order and was told that the order did not go through and to reorder. I checked my credit card and I was being charged for the coat. I called several times and got the run-around. All I wanted was to have the charge removed. I was reassured that the charge would be removed. Well over a week the charge disappeared and I thought that was the end of it. Guess what arrived today? Yep, the coat and a charge for it on my card. I now have a small instead of a petite small and refuse to return it because customer service is totally messed up. Never doing business with this company again.

I ordered Christmas gifts from the CC catalogue on Dec 12th. Every item I ordered had the note beside them, "To receive by Christmas, order today". Which I did. I received an email which stated these items were shipped and on the way. After several days I tried to find out the status of my orders on line. I was told there were no such order numbers. So I called them only to find out that one article will not ship until Dec 26th, and the other package will not ship until Jan 1st. Outstanding CC! So now on 12/22 I get to go Christmas shopping for my wife, which I thought was complete! Thanks for the added stress CC. When your packages arrive I will get a free shipping label to return those items. What wonderful customer service you have. I will never purchase anything from you again. And if my friends don't know how terrible your customer service is, they will find out from me.

I purchased a dress on-line on or about June 15 - unfortunately I needed to return it. I drove about 30 miles on a hot Sunday afternoon to return the item to the Burlington MA store. I expected to receive a credit to my debit card within a day or two - instead the sales person tells me CC is not processing any on-line purchases for two weeks as they are "redoing" the system. Although the store had other options such as a cash refund at the store they just decided that customer service was unimportant - I did write to Sycamore Partners and of course received the "we had to make a hard decision" response - well my decision is easy absolutely no more purchases from this company. I would like to write to the company CEO David Walde but have been unable to locate an address. I hope the company fails again - they deserve to do so.

Will never order from them again... the customer service is the worse ever and that is saying a lot since their delivery is the slowest on the planet.

You can never get a straight answer from the company. Avoid this company at all costs/

This is not a company I recommend buying from ever!

When I didn't receive an item ordered, I checked the website to find it was cancelled. I called customer service and the automated response said that I had a 30 min wait and I could opt to get a return call in 30 min. I opted for the return call. The return call came in 30 min. And I was told that I was next in line to speak with a representative. Then I listened to automated messages to check the website to address my concern for 30 additional minutes after which I hung up.

Customer for 25 years. The last few years the customer service is the worse. They bill you the day you order it even if it is out of stock BUT they don't tell you it's out of stock at the time. So you wait a few weeks and call to ask where is the tracking number for my order and she says oh it out of stock for a month. I said can you cancel it and the rep says no the minute you hit the buy button (and get charged) you cannot cancel it's out of their hands. It's in the process. So I finally get it 2 months later and send it back with their return label. I turn it into the post office and they tell me they turn these packages over to a second party shipping company who never sent it to coldwater creek. So much for a tracking number! So after several calls I got my money back. I am 100% done with them. Too bad because their ponte pants were the best.

Once you make an order you won't get shipping or tracking info, you won't know if or when you will actually receive your order, and God help you if you want help from customer service. When this company was sold, I assume it was bought by a concern that needed a business to tank for the tax write-off.
I gave it one star because after I finally received my last order after a nearly 2 month wait, I wasn't disappointed with the quality.

Ordered weeks and weeks ago. Still not arrived. Told for the 3rd time, it will be shipped next Monday/arrive Tuesday, because I paid $30. Overnight shipping, I expected the arrival today. Now it's been put off until next Monday/Tuesday ship/arrival. I paid $30.00 shipping an still waited weeks. It's cold, colder, colder here in NJ. I needed this jacket a week ago due to the weather. Where is the $240.00 fall jacket I spent and put in the extra $30.00 overnight delivery charge that I ordered 3 weeks ago? I will never order from here again! I just hope this fall jacket finally arrives by this time next week. And that it is "WORTH" it.