CB Reptile

I paid $400 for a nosy be panther chameleon for it to arrive late, and then die within the 7 day guarantee. I emailed customer support the whole time and they were nothing but RUDE. My tracking issue got solved after some very passive aggressive texts. Customer support only cared to actually check my emails and texts and voicemails until i left a review detailing how horrible my experience was. I emailed them monday regarding the dead animal and still no response. Sincerely the $#*!test place I have ever bought a reptile from.

This place is awful! They sent me a sick lizard that suffered and wouldn't eat and then died. They didn't care about the animal. I had to spend money on vet bills, critical
Care to feed it by syringe, and antibiotics to rule out infection. Our little baby never had a Chance and finally passed away. This company only cares about the money. I contacted them and they said they only offer a 7 day health guarantee. You can't tell that fast, if something is wrong. This place deserves 0 stars! Major SCAM! Run as fast as you can!

This company should be shut down and the owners should probably serve some time in prison. They defraud customers, either send no animal, sick dying ones, or dead ones. They make much of their money on cancelations charging 20%. If they are telling you that just call your bank and dispute the transaction. You will get your money back and the more that people do this and report them too the BBB the more likely they will be closed permanently. Honestly think the feds or cops should be involved and these "people" should rot in prison for the rest of their natural lives.

Ordered a baby inferno leopard gecko online from CB. CB sent a confirmation email the next day for overnight shipping. Received the leopard Gecko the next day. It was packaged very well with a small heat pouch outside the plastic container. Looked very healthy, was receptive to food the same day, shed his skin the next day, and pooped the following day. Didn't mind being handled, I'd say this is a very healthy lizard. So far so good. I would recommend CB for sure. Not necessarily cheap, but worth it.

Ordered a juvenile panther chameleon from them. I placed an order and there was no response for weeks. They eventually answered my call after weeks of trying and they said the order would be filled in a few weeks. Ordered a male and got a female. The juvenile had clearly never been held and has the worst temperament of any chameleon I have come across.

This company is fraudulent and has no customer service, they do not value their clients, nor do they honor their agreements. When an individual purchases something and has financial proof they have purchased the item it is 100% unethical and illegal not to follow through on a purchase. There is nothing on their website that states a pending charge is not a payment and full payment must be processed prior to the orders completion.
You took my money, stated the transaction failed (on your end) even though it went through on the banks end and refused to assist me as a customer on how to make it right. Your company should be ashamed and after reading the comments on the BBB (Better Business Bureau) I am embarrassed to state I fell for your scam! I will be posting this information on every source possible to ensure others do not fall for it as well and contacting my bank about your fraudulent charge.

Awful customer service. Their phone always goes directly to voicemail and takes forever to get back to you. Ordered a panther chameleon, chose a male and paid the extra charge to get one. Got a female in the mail and they refuse to reimburse me for the male up charge. Terms and conditions are very sketchy. But why let people choose a sex if you can't guarantee it? Seems like a scam to me. Will never buy from this business. Please choose to go to a more reputable breeder if you can

Ordered a panther chameleon wed feb 17th should have been delivered Friday feb 20th so says their delivery schedule. I messaged them that weekend because u can not get a hol of them through the phone and told them I did not have the lizard and they told me it would be there Tuesday. Tuesday it never came so I emailed them back and she said it would be there Friday. Once again not here. They gave me a tracking number. A label was created Monday feb 22nd. Nothing ever done after that. Now it's Sunday fen 28th and I still have no lizard. 11 days later. Don't argue with them about their 20% refund charge just dispute it with the credit card company. U will have the money back in 1-2 days. And report them as a scam and get them shut down! Buy from a better reptile place! I should have read the reviews first

I tried to purchase a Mack snow leopard gecko from this company and when I put my debit card information in the part to pay it told me my purchase couldn't go through on the website because it wasn't a credit card. So that basically means I never ordered anything and no order was even placed. When I checked my bank statements they charged me $199.90 two times and get no animal and no order was purchased. Seems sketchy to me I'm out $400. And their customer service is horrible no one answers the two numbers and I emailed customer support and still nothing.

I ordered a bearded dragon for my grandson's birthday from cbreptile.com. His family purchased all of the supplies needed to house this pet. The pet did not arrive on his birthday. I called and was convinced to accept a different bearded dragon, which arrived a week later. Within a few weeks, the pet appeared to have problems. I called cb reptile several times. My son called cb reptile several times. No response. To no one's surprise, the morning my son was to take the pet to a vet, the pet died - less than a month after its arrival. I called cb reptile several times and wrote to them. No reply, no refund. DON'T BUY FROM THEM!

This is a scam website. They make money off cancellations. They never send your reptile, wait for you to ask for cancellation and then charge you a 20% cancellation fee. They have been doing this for years. Stay away.

The CB reptiles are very cool breeder if your looking for snakes ect they have it its its legit website I brought my male blue iguana from them I was very excited to see him

I ordered a panther chameleon and after a week and nothing i called them and the man told me they was waiting because wasn't old enough yet and the following week would be shipped. And the following Thursday i got the text and email it had been shipped and got it Friday. Happy n healthy

I ordered a crested gecko from cb reptile who unfortunately didn't make the trip, so I reached out to them and they reached back to me fast and my I explained the situation and they were able to work with me and send me a new reptile that came in alive, 100 percent healthy and is thriving! I would definitely recommend and I will definitely be ordering from them again! Get your critters with cbreptiles!

My baby bearded dragon was late due to him having to be quarantined. He had some real sick brothers and sisters, so CB took the rest out to make sure they were healthy for almost two weeks... to make sure I got a healthy baby. Whew, boy, did I ever. The little guy is tiny... but super feisty. He nodded and bit his toy dragon twice! He's on his huge tree, but leaning waaay back because he's afraid he might miss something. Curious little bugger! He's already pooped! And he's drinking water, and eating like a boss! CBReptile is top notch! Any time I sent an email it was always answered promptly and politely. The heat pack was super warm and he was alert and curious straight out of the box. I don't understand the negative reviews at all. It doesn't make sense to me because my baby is awesome sauce (and soooooo active!) CBreptiles, thank you for my tiny, feisty, active baby! I will buy from you again!

I am writing this review to try and prevent others from wasting an huge amount of money on a reptile that more than likely will Never arrive, We Ordered a Supergiant blood Leopard gecko for 550$ paid for overnight shipping but it never arrived. When we called about tracking information customer service was rude and still never received a call back, DO NOT BUY FROM this website, they are a scam and terrible breeders.

I admonish you, do not engage in a transaction with this company, pay the extra and get it from somewhere else. 1). My 13 year old was ordering a Chameleon, they processed my credit card with her information on it. 2) If the name on the order didn't match the name on the CC is should not have been processed. 3). Emailed them a few times as her parent, they never replied to me, but directly to this 13 year old. Order placed Jan 05, and every week they have been saying " we're waiting until next week, the breeders are watching them". If that was the case the CC should not have been charged, but a hold put on it until the chameleon was actually sent. I had them cancel the order and advised them to email me directly for confirmation that the card was refunded, again No reply! They cancelled the order, but never emailed me. Well, I hope my CC is refunded, if not it's going to be pretty ugly for this company processing a CC under a different name and a 13 year old at that. Please do not let them tell you how busy they are as a reason for not replying because it's a family owned small company. I have a family owned clinic and I always respond to my clients, ALWAYS, it's what one would call professionally courtesy.

Very good customer service excellent communication healthy active well cared for turtles. You really can't go wrong with these people they really care. I am so impressed thank you cbreptile