Here’s what consumers have asked with answers from CB Reptile staff and previous consumers.
Scam reptile mill company don't support them they don't care for their reptiles and defraud their customers.
The reason why you didn't receive any shipping information is because they are a scam company that doesn't follow their own rules. They may not even have the reptiles that they sold you and are waiting for them to hatch or will find them anyway they can without regard to the animal's health or the customers wallet.