This company should be shut down and the owners should probably serve some time in prison. They defraud customers, either send no animal, sick dying ones, or dead ones. They make much of their money on cancelations charging 20%. If they are telling you that just call your bank and dispute the transaction. You will get your money back and the more that people do this and report them too the BBB the more likely they will be closed permanently. Honestly think the feds or cops should be involved and these "people" should rot in prison for the rest of their natural lives.