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CB Reptile

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North Carolina
1 review
0 helpful votes
Follow Zac S.
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Overall, I got a very healthy (and beautiful) "well started baby" Bearded Dragon. Was supposed to be a fancy and was delivered a hypo instead(No complaints there). She was delivered on time, well packaged and had a heat pack with her. However, with all that being said, I feel mislead.😕

Their website states, and I quote(copied from their website) "Because we handle all of our baby bearded dragon for sale early and often! Because we handle them often in order to ensure a tame, pet bearded dragon.".

I've had her for a couple weeks now and she is VERY far from tame. She does nothing but hiss and bite at me if I try to go near her. She has no trust of humans. So I have to assume she was never handled whatsoever, until she was put in the box and sent to me. I've had baby beardies before and they were all fine with me getting close to them, petting them after a few days, holding them after the first week. I've never seen a baby act like this so consistently. As said in the beginning, shes healthy. She does well with eating, hunts for her food and eats veggies on occasion. It's just the temperament of her is bat-crap insane. She's absolutely feral. Here's to hoping she'll eventually warm up over the next couple weeks, before her bites actually hurt when she goes for my finger.

I know if they're like this, you just have to let them know that getting angry and bitey isn't gonna work and persistence SHOULD pay off, but when it says on their website that they're "handled early and often"... I feel like I was lied to and shouldn't even have to be going through this particular process with her. Maybe I'm wrong, but I really feel like if she was handled at all, I wouldn't have this little monster I'm currently trying to tame on my own. Never seen one like this if they were handled beforehand. Just a little disappointed so far. I will update if it gets better, or worse...

Date of experience: February 8, 2025
Maryland
1 review
0 helpful votes
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BEWEAR OF SCAMMER
April 13, 2025

My trading account was blocked, which disappointed me, but torrēcit. Com came to my rescue and returned my money.

Date of experience: January 26, 2025
Louisiana
1 review
0 helpful votes
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Finding a Blue Baby Iguana was a nightmare when I started searching. Nothing but scammers and lies! Finding CB Reptiles answered all my Prayers! I was a first time buyer. CB Reptile, answered ALL of my many questions and got me set up with all the supplies I needed! I will only buy from them due to the amount of professionalism I received. They advertised that my iguana would be healthy and had been handled since birth. He arrived on Tuesday and when I opened his box I saw a gorgeous, very alert and very healthy baby. I've had him 5 days now and he has never offered to bite. My overall experience has been amazing. He even started eating right away! Thank you CB Reptile for a dream come true!

Date of experience: March 16, 2024
Virginia
1 review
1 helpful vote
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From ordering to shipping the process was easy. The care instructions online were also very helpful. I searched several websites for a red bearded dragon and this one had more thoughtfulness in how they personally handle the dragons so they would be tame when received. Would order again and am very happy with our purchase. Our son will see her Christmas morning and he will be thrilled.

Date of experience: November 22, 2023
Massachusetts
1 review
1 helpful vote
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My baby boy iguana arrived today in beautiful condition and he looks very healthy and happy. He was very tame and just gorgeous! The shipment was great and their customer service is outstanding. Since there are so many scammers CB Reptile is the only place I trust online to buy an animal. I give them 5 stars and I recommend them to anyone or whoever wants a reptile. Great job guys!

Date of experience: December 19, 2023
New Jersey
1 review
3 helpful votes
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Owner was very helpful
August 5, 2023

Spoke to the owner a few times before purchasing nosey be chameleon. He was very helpful educating how to setup the screen cage and what items to get. We picked up the items at their warehouse and everything went perfect.My sons are very excited to have a new friend.

Date of experience: August 4, 2023
Illinois
1 review
2 helpful votes
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We had drama and lost money trying to buy a Blue Iguana hatchling from CB Reptile. We ordered and paid for a hatchling. Our order was changed to an older one (which we did not want) because their current hatchlings "were not old enough and prepared to be pets". We chose to cancel, and were then told they would override their policy, and ship a hatchling which was not ready. When we refused that idea, we were charged a 20% "credit card cost" fee. The Iguana was also more expensive than other choices- meaning that we are VERY happy not to be doing business with these folks for multiple reasons. And very UNHAPPY with our experience with them.

Date of experience: June 28, 2024
Texas
1 review
4 helpful votes
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Panther Chameleon male Juvenile
April 16, 2023

I was very inexperienced and didn't know much about Chameleons and they knew it. They said buy a cage give it some heat and a food dish and it would be ok. Well I paid for a male which have less health problems and males are way more beautiful due to coloring, and come to find out it was a female. They don't respond, I will dispute the charges, they don't care for their animals only your money. These pics are what they sent, it's definitely a female

Date of experience: April 16, 2023
Texas
1 review
1 helpful vote
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Great ordering experience
September 14, 2023

I read thru the reviews and decided to give them a try. Mainly because they had the specific morph (lavender) corn snake I was after. I had a great experience with my order. There was a delay in the shipping because of weather, but they communicated and where upfront as to why and when i could expect it to arrive. The customer service was great overall and I got a beautiful healthy snake. I'll come to them for any future reptile needs

Date of experience: September 13, 2023
Wisconsin
2 reviews
1 helpful vote
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I just don't know.
June 20, 2023

Two iguanas. Both axanthic blue First one was a bit lethargic. The second had energy. Both dead within ten days. Different enclosures. Infrared at night. UVB in the day. Fresh veges + dry food + water changed every day. They even got to swim in a shallow pool in the evening. Never seen anything like it. One minute they're happy, they start to slow down, and they're dead in about six hours of acting woozy.

Date of experience: June 20, 2023
Florida
1 review
3 helpful votes
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Excellent
March 14, 2023

Hi I just bought a phanter chameleon from cb reptile it arrived super healthyn perfect packaging. For the first couple of days it didn't wanted to eat. Reach out to support and got an answer the next day. Super fast response and follow their recommendations. I will be buying from them in the future. A+++

Date of experience: March 12, 2023
Cb R. — CB Reptile Rep
over a year old

Thank you!

Wisconsin
2 reviews
1 helpful vote
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Great experience!
December 14, 2023

The entire experience was awesome! From the start they made everything really easy. They are extremely knowledgeable and answered all my questions via email-text-phone calls - and there was a lot of questions! My son is extremely happy to have the blue body red bar ambilobe panther chameleon! Couldn't speak any higher of this company! Highly recommend!

Date of experience: December 14, 2023
Ohio
1 review
1 helpful vote
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Love my new panther!
September 11, 2023

Update today I did receive my chameleon! He seems to be happy and healthy. As for it goes for customer service goes they need to communicate better.I'm just happy I did get a good looking healthy chameleon!

Date of experience: September 11, 2023
Cb R. — CB Reptile Rep
over a year old

Hi Taylor, We are sorry we were dealing with the Hurricane in florida last week and then the labor day holiday there was no shipping. From our tracking it looks as if your cham was delivered. Please let us know if the tracking is wrong. Also, consider removing this review we would be glad to assist you further if anything is needed or you needed our biologist to schedule a call to go over your setup. Support@cbreptile.com

Washington
1 review
2 helpful votes
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Bearded dragon
August 19, 2023

Ordered a bearded dragon from them. I received home the next day. Looks healthy and active. Customer service was fast on the email within 30 min. The only thing is I panicked when my dragon was delivered to a UPS store. UPS gets 1 star because customer service was not able to discuss where he was delivered. But I did send CBreptile an email and they were prompt at getting me the address he was delivered to. A UPS store that UPS couldn't disclose. O my

Date of experience: August 18, 2023
Cb R. — CB Reptile Rep
over a year old

Thanks for the great review and your business! We hope you enjoy your new bearded dragon!

California
2 reviews
0 helpful votes
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Got an answer
January 30, 2024

When I ordered I didn't get any date when I should be expecting my snake, so I emailed them and got an answer very fast and was explained to when my snake would arrive and about cut off dates for them. Extremely helpful!

Date of experience: January 29, 2024
Pennsylvania
1 review
6 helpful votes
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Absolutely horrible
November 20, 2022

This place is a scam. Never ever buy from them. Report them. Someone should look into them and their so called healthy reptiles. I purchased a blue iguana. They took $310. Two days later they told they didn't have any in stock. Then out of no where I got a message from some lady who claimed she works there. They had one that they could not sell because it was miss a foot. They charged me for shipping and never refunded the rest of my money. I got this poor baby blue iguana from them who is very young missing a foot and has other bite marks all over his tail. Also he is was very very skinny. It's been over a month now and still no refund. They stole $260 some dollars. Now nobody will get back to me Or answer and messages.

Date of experience: November 20, 2022
Cb R. — CB Reptile Rep
over a year old

Thank you for the review, please understand that we have no idea how something like this could have possibly occurred. Email us at your earliest convenience and we will assist you further. support@cbreptile.com

California
1 review
6 helpful votes
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Ripped off!
November 24, 2020

Don't buy from these guys, I made the mistake and didn't read the reviews of this company. Ordered a juvenile BEL. Payed extra for a juvenile female. Received a baby MALE BEL. They either conned me or are ignorant. Maybe both. Customer service is horrible.

Date of experience: November 24, 2020
Texas
1 review
5 helpful votes
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Love my chameleon!
June 25, 2020

Excellent customer service. High quality cages. The chameleon is perfect. It did take a little longer than expected but There is a pandemic going on. Anytime I had a question about my order and it's status. CB reptile always gave quick and thorough responses. Just got my chameleon last night and he is on his way to being well adjusted and is perfectly happy in his new home

Date of experience: June 25, 2020
California
1 review
4 helpful votes
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I purchased a baby panther chameleon which arrived within 24 hours after shipping. I did pay extra for a male but I feel I received a female from time of arrival. Who knows, maybe I am wrong (still too early to be sure). Nonetheless, I rate this 5 star because the reptile arrived to California in quick time and was/is very healthy on arrival. The attached photo is about 3 weeks after arrival. She continues to grow and look great. This is my second purchase from them and I have received 5 star service each time.

Date of experience: May 22, 2021
Texas
1 review
8 helpful votes
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No Communication
April 14, 2021

When dealing with live animals, one would think communication is key to ensure receiving party is ready. I placed an order on Sunday. Money came out of bank account on Monday morning. I expected some rmail or text update by now with shipping tacking info. Based on their shipping chart online. I've received nothing. I've texted, emailed, called and reached out to them on social media. They have time to post animals on FB and Instagram, but can't respond to customer inquiries?! I've left comments on both social media platforms only to be deleted. I now have to file a dispute with my bank because I've lost all faith in their service. If I can't get in touch with them through the ordering process, leave me no hope that they will support with an potential issues post shipping. This says they don't care about customers nor the animals. DO NOT BUY from them!

Date of experience: April 14, 2021

Overview

CB Reptile has a rating of 2.5 stars from 88 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CB Reptile most frequently mention customer service, bearded dragon and panther chameleon. CB Reptile ranks 439th among Pets sites.

service
53
value
50
shipping
50
returns
36
quality
49
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