CB Reptile

I placed an order for a hatchling whiteout African fat tail gecko. Showed they had 99 in stock. Was told the next day that there were none ready to ship and had to wait. Asked if I could pay the difference for a juvenile instead. Was told none in stock, website error. About a half hr. Later was told there was 1 they could ship me. Website shows this morph is black and white, which is what I wanted and told them. Received a gecko that has more normal coloring, a deformed crooked mouth and very noticeable underbite. Let them know that day. Basically called me a liar. I expressed my disappointment for not getting what I paid for. They deny they sent me a gecko with deformities ( I can send you pics to prove it) even sent them pics. Still deny it. I have joined an African fat tail group and posted pictures of my gecko. Breeders say she is not a juvenile, looks about 3 years old. They say the company should have told me about her deformity. Also told me that this company steals pictures of other people's geckos to post on their website. I've also been told that they have the wrong morph info on their site and that my gecko will not be black and white. Company blocked me and won't allow me to post a review on Facebook. Also accused me of threatening them and trying to steal an animal without paying for it. After expressing to them I wanted partial refund for not getting what I paid for, they kept saying return her. I kept saying I don't want to return her, just want somewhat of a refund. They claim to have the healthiest, highest quality reptiles. That's not what I received. I love my Oreo but it's the principal of the matter. I spent a lot of money on this gecko. They tried telling me she's a $1k gecko. I've been told she's pet quality white out worth $100 by some breeders. I feel betrayed and scammed they take advantage of people who are not familiar with certain morphs/species of reptiles. I can send pictures of my gecko and forward emails for proof

Order a baby bearded dragon keep getting running around this company is full of... not even real lost 375 bucks

I ordered a designer veiled chameleon from CB reptile this year, August of 2020. I paid $250 that included overnight shipping. I did not receive my chameleon until almost a month and a half later even though the chameleon I ordered said it was in stock on the website. I called, texted, emailed numerous times to check on the status of my order and they continued to give me the run-around..."Oh, another 7-10 business days... we are having trouble with our breeders..." Well, I only ordered that chameleon because it said it was in stock and I wanted it within the 2 weeks. I let 7-10 business days pass and called again, asking where my chameleon is. They responded with the same, oh it is going to be another 7-10 business days. This happened again an THIRD time and at this point, I had purchased crickets and live food for my chameleon and all of it was dying off so I started to actually waste money so I requested a full refund and that they could keep their chameleon. They quickly responded with "OH WAIT! We just found one!"... OK like wtf? Was it hiding, why were they holding out on me? I reluctantly accepted and disclaimed that this chameleon better not be sick or damaged because if it is, I would rather take the refund. They said it was healthy.

The next day my chameleon arrived. I had everything set up to perfection in its habitat. I consulted with a vet to make sure conditions were right before placing my chameleon inside its terrarium. THE CHAMELEON LASTED A WEEK BEFORE DYING. It refused to eat, even though I provided plenty right-sized live feeders for the chameleon. It refused to drink even thought i had a dripper and mister system. It slowly died. It was a sick chameleon.

Overall, terrible customer service. I would recommend dealing with someone local as to not stress the chameleon out with shipment. These people are scammers and continued to ignore me and provide terrible customer service. I have also filed a report with the BBB. They need to be SHUT DOWN!

DO NOT BUY, absolute nightmare, 3 weeks after my purchase, hasn't even been shipped yet. HORRIBLE costumer service, quite frankly seems like it's all a scam.

I recently acquired a juvenile blue axanthic iguana from cbreptile. Shipping speed wasn't as bad As some people are making it out to be. Once the iguana was shipped, it arrived very soon after. I was not very impressed with packaging. He arrived in a bag within a box with wadded paper as insulation and nothing to regulate temperature, so he arrived a bit cooler than what I would have liked. They did not include any paperwork either, not even an invoice or care sheet. Just a tiny lizard in a box. I'd also ordered the "big baby", which is supposed to be 4-7 months old. Mine is clearly barely 3 months if that old, maybe 10-11 inches nose to tail tip. He was also moderately dehydrated upon arrival, as you can see in the photo, which does not happen overnight or during transit. That was very disappointing and quite scary to be honest, it speaks volumes about their husbandry situation, I'm hoping it's a fluke thing. I am a vet tech at an exotic veterinary clinic, so trust I know what I'm talking about. I had to immediately soak him and increase humidity in his enclosure. He does seem socialized which is a plus, he is not scared of me at all and was quick to explore and eat some fresh veggies and fruit, once he had hydrated a bit and basked in the heat under the humidifier for a couple hours. I love him to pieces already, I just really hope his health doesn't suffer any serious consequences from this. My dad who ordered him for me was told they only have a 2 day health guarantee, (they say 7 days online) which I already found sketchy, so I went ahead and told them about his condition when he arrived. Just in case. He seems ok now but you never know with baby reptiles...

So cons: packaging, lack of information, questionable health of animal, possible incorrect age of animal, and short (and concerning) health guarantee

Pros: price, prompt shipping, responsive to emails, and absolutely gorgeous specimen that seems to have been handled and socialized previously.

I gave 4 stars for now, It may change depending on how they handle this situation, and I may or may not recommend them to others and/or buy from them again. Currently I'm still thinking a small scale herp breeder is the best way to go. But I am happy with my little baby blue iguana and love him already. Let's hope all goes well!