I paid $400 for a nosy be panther chameleon for it to arrive late, and then die within the 7 day guarantee. I emailed customer support the whole time and they were nothing but RUDE. My tracking issue got solved after some very passive aggressive texts. Customer support only cared to actually check my emails and texts and voicemails until i left a review detailing how horrible my experience was. I emailed them monday regarding the dead animal and still no response. Sincerely the $#*!test place I have ever bought a reptile from.