CarParts.comReviews 1,216

After placing order I paid the full invoice as stated on invoice, and within same same day I was charged an extra charge! For what I don't know! Still trying to get them to explain it to me.
What gets me is they charged my cc with my authorization.

I ordered an inner fender for a Jaguar S type R in June. A guarantee fit according to the Web site. Product was cheaply made and did not fit. Because it was outside 60 days they would not exchange or credit. So much for the guarantee. Buyer beware. The guarantee is click bait.

Their coupons are bogus. When entering them at checkout they don't work. Once you've bought the product, don't use it. Returning it is the worst part. They charge for the shipping label & return. So you WON'T get a full refund regardless of a core fee, the exact box it was shipped in, and you didn't use the part at all.
Do NOT waste your hard-earned money on a BS website.

I ordered a replacement light for a 2015 GMC Terrain and received it on 7/9/23. I unpackaged it and it was the correct light. I am handicapped and 70 years old. I had a car body expert come to my house and tried to install this light. The replacement light has 5 screws The original has 4. Not one of the 5 studs on the part even match matched the original. The outside of the parts box sent by car parts said that it fit 2010 to 2017 GMC Terrain. So after attempting to have it replaced it was determined that it was not the correct part ordered even though the light was a perfect match. I never saw when ordering where the part had to be returned within 60 days. I missed it by 6 days for a part that was supposed to replace the existing one. I got bounced around from customer service to parts where they acknowledged that it was the wrong part and a new one would be sent out free of charge. Back to customer service. They would not replace the defective part they sent. Lifetime warranty. No they won't. However they will give me 10% off my next order. Buy from the car dealership not these dishonest people. Where's my warranty. Label was for correct car. Light matched up perfect. I should have know that I should have taken the car apart to find the wrong part was sent. NO LIFETIME WARRANTY ON A FAILED PART. Of course all of their team worked out of the country and were not intelligent enough to know the difference between between 4 and 5 studs. I had to go and get the VIN number off my car. Then it was not correct per them. I got it off the title. Same exact thing. Moral. Don't trust them and deal with Americans who don't have to repeat your name 10 times in a conversation.
ON THEIR WEBSITE: GUARANTEED FIT. Does not fit. No lifetime replacement. Great ammo to dispute misleading claims.

Order number CPZ******* P/N RG*******

I made the mistake of ordering ABS brake parts through this company I was guaranteed that they would be here on a Wednesday now I'm being told that it might and I do mean might be here on a Friday if it's not delivered on a Friday it won't be till the following Monday. The ABS system went out on my car which sucks considered my husband is disabled he has epilepsy and cerebral palsy unable to make his appointments unable to get around to take care of him and the only thing they can do is say oops we're sorry I asked everyone to not order from them they cannot keep their word and they do not give a crap about anybody else but money. My family has already banned them and the funny thing is my kids are mechanics in different states and they used to use them.

These jokers charged me for two days shipping so my part will be here on Saturday the 16th now I'm being told I will not get my part until Wednesday the 20th. Why did these jokers charge me for two days shipping?

Company admitted Sent wrong part for wrong model of car, then won't return it. Because it's over 60 days only reason it's beyond 60 days. It's because a bumper cover you protect inside the box while you're waiting to put it on. Vehicle took longer than expected to have remoter replaced. And now I have a bumper cover for the wrong car that they will not Exchange for the correct part for the vehicle in perfect condition original shipping box.

Placed my order for front and rear brakes, was told next day...same day, fully pay for order then carparts charged me an additional $142 cause they used a "different warehouse" so they fully charged me, then double charged me right out of my debit cash account! A few days now I have no parts yet, car in shop waiting, half the order is now lost in limbo, have to wait more days for an investigation then process me a replacement order...they have cost me money, aggravation and had to have my bank fix their charges, costing me time too now and my garage shop on space cause they're dishonest and have terrible company policies

Scam site. They claim parts are factory, but when trying to transfer logo from old grill to their grill it was not even close, so after spending 299 for their grill had to buy a logo from snother site for 95.00 to fit it. And all it was the most expensive one. Stay away and see their reviews all over the place its 2 star or less.

I was upset to pay extra 15 dollars to get the part the next day but never got it and it was the original shipping date so to be honest I shouldn't have paid for next day delivery.

All 3 of my things I ordered want be here at the same time like they said they would be or that they will be here on the day they told me on line they will be here on so plz dont order anything from here unless you want your parts later then they should be in

Order all the stuff to put the front of a crown Vic back together got all but the most important part that was sent to the wrong address and they told me to just reorder it like I have that money to just waste on that
Come on you send 2 of the parts right but the 3 biggest part and the most needed and expensive on they just shipped to id where and are like just pay us again for it I'll just take my business somewhere else and tell everyone not to use them

I was offered parts based off of carparts.com's recommendation. Once they arrived, they did not fit. I spoke with customer service and found the correct parts then ordered them. We spoke about returning the parts that don't fit and they were happy to receive them and issue a refund but I had to pay to ship them back. I didn't agree with this since they are the ones that recommended the inaccurate parts. The rep told me they would send me a prepaid return label and we'd be good to go. They never created an RMA. I set the parts away and waited. Waited too long apparently and now they will not accept them at all.

I bought two rotors but after much delay in delivering it I only get one parts. I can not wait any longer because my car is broken. It is too bad to be driving it on the road like this, so I have no choice but to mount the one roto that I received and use it together with the old worned-out roto. Now the old royo will easily mess up the new break pad and in matter of weeks I will face the reality of changing rotos and break again because of carparts.com

I never had this experience with any online car parts vendor. This is ridiculous.

The FedEx guys delivered only one roto. This is wild. I thought the two roto were inside the one small but heavy box.

I have a picture of the one small box showing only one roto inside it. I should have just spent a little more and bought these parts from Autozone and saved myself this horrible experience. They told me they would deliver on August 29th, but the roto was only delivered yesterday.

The only thing that came correct was the brake pads; though it came late, the parts were in order of two as ordered.

They sent the wrong parts that did not fit. Returned parts with their return ticket they emailed me. A month after they received the parts back still no Refund. Constant emailing why and Now finally they say I was the one who sent parts back to wrong address. HOW? They provided me with the return label. Be aware. When their website says guarantee fit. Its bull$#*!. Plus you wont ever get a refund and they get there parts back. Will be blasting this bull$#*! company and telling all my mechanic friends not to buy from here

Ordered from them, a week after package was supposed to br delivered and they said carriers were experiencing high volume, package wasn't even picked up yet. The warehouse is in the same city as the delivery location. After I asked for a refund, they said it was past the point where they can give a refund, this was less than 30 days after order being placed. I threatened to dispute with PayPal and they then refunded.

I ordered a wheel bearing for my car and when I ordered it said that I would receive my part by September 2nd, it's September 2nd and there is no part here I called customer service and I spoke with the lady and she says we are sorry that it says the 2nd but it takes 3 to 5 business days so I'm sorry and it's a holiday Monday it's even going to be longer than that and I said well what about what the website says it says I was going to receive it on the 2nd that's why I ordered it from you guys and she said we're sorry that is correct it does say that you will receive it on the 2nd but we cannot control the carrier how long they take to deliver it well no bull that's the whole reason I ordered from them is because it said I would receive the part the 2nd so the website lies about the date that you will receive your part it is not correct this is a lie they do not send it out immediately and if so I didn't receive it now I'm going to have to wait even longer because of the holiday! I have my own business and I rely on my car and I really have to have the part whenever the website says that I'm going to get it so this is really affecting my everyday life being that it is my business I would strongly suggest not ordering a part from this place if you have to have it by a certain time because they lie!

Got the part fast. Fine. But when it came to getting the refund they lied, said it'll be 5 days 7,10. Its day 12. And they are giving run around on refund for over $110. This is the biggest theft company. The part that came had right lart serial. Wouldn't connect. It's an aps. I've worked on cars for 20 years. I know how to install a acceleration petal. Smh.

What a crap company, says 60 day money-back guarantee logo, unfortunately is on of the many lies with this company! They want you to pay for shipping to return and to loose a certain percentage for a B.S. Restocking fee! Takes forever to get your money back, shop at some other more ho est and credible store!