I have called for weeks and so has my mechanic, only to be put on hold for ever then it rings and hangs up or all reps are busy leave a message. I've even emailed and got no answers! Paid 1029. 99 for engine that worked 2 months and now nothing
We purchased a rear axle for our rodeo at the end of May. We received it promptly. However, after discovering that the axle was the wrong one, we contacted car monkey to remedy the problem. 6 weeks later, we are still fighting to even get replies from them. We have emailed several times in addition to calling many times. We consistently are given the run around. We are so frustrated as this has put us several weeks behind schedule getting the vehicle running. So fed up with this battle! Do NOT buy from them!
Ordered a transmission for 2008 Ford ranger, my shop threw it in for me. It works great! Zero issues with it so far. My only concerns were the shipping was late and the trans. Came a bit dirty and rusted. But other than that I am very very pleased with my order.
I paid 1280$ for an engine for an old truck i have on 1/18/19 and didn't receive it until 2/1/19 with bare minimum tracking information. When it arrived at my house it had rust and i realized it was missing the exhaust manifolds and the timing belt cover which is a big deal not to mention i will jave to drop another 1000$ just to get it running, so i called carmonkeys and they said "Its a thirty year old engine what do you expect" I said i expected to get everything i paid for! They said the best they can do is refund my money but I would have to pay a 200$ shipping fee + another 200$ for a restock fee. Definitely will NOT recommend ever!
I reviewed the calls, you are not a mechanic and are installing this at your home. You were unaware the policy states if the exhaust manifold cannot be separated from the catalytic converter it cannot be sold with the motor, as it is ILLEGAL to sell used catalytic converters in our state. We offered to ship you a timing cover since it was misplaced during the inspection. You refused.
Bought engine to an 05 Tahoe and purchased the extra 5 yr warranty totaling around$1400! Called when after 2 months of getting engine installed I heard, knocking and was told they do, nothing about noises so after it broke down I sent proof of a faulty engine from certified mechanic as requested. I still have not received a phine call in return only a couple times were my emails responded to! I have been, more than, patient seeing as its been years I have waited! I was with no car for a long while and eventually just ended up buying another engine elsewhere! Horrible customer service worse experience ever!
Spoke to *- they said they would set up a return for engine- still waiting. On fourth week of trying to return this. Feeling burned by them. Don't deal with these people you will be sorry...
*Personal information redacted by admin
We show this refund was issued in full not sure why this review still exists.
I purchased one engine-they bought it at B&R Auto Wrecking in Oregon-and then just shipped it to me- pocketing 400.00 for no reason.- I needed to return it- 1500. 00 return freight fee. Engine was only 859.00- In short- they will take your money. Cut out the middle man- go online to B&R autowrecking directly- save lots of money. Poor return service- definitely NOT Hassle free. (B&R can be found on ebay also)- I found out to late- don't make the same mistake!
Bought an engine ran for 1 hour. Installer had an issue on his end he fixed his issue. Had a leaky head gasket non related to the other issue. Blames the mechanic and washes his hands of all warranty. Total joke of a company. Pay the extra money and save the headaches
The installer had an issue? Your installer left a bolt loose causing catastrophic damage to the flywheel. We require the water pump, and thermostat to be changed, your installer informed us they did not do this because they wanted to save you costs. The error lays with them but you are choosing to bash our company.
Refurbishing a '94 Isuzu Trooper. Purchased a rebuilt engine from these gonifs. After installation, 2 of the 12 valve lifters were inoperable, costing $2,600 to repair. Both refurbishing company, and the mechanic, have gotten nowhere with Kevin Harrison for reimbursement. Next step: Get lawyer involved as I will not stand for thievery. Kevin- do the right thing, I will immediately revise this review. There it is.
We do not sell anything refurbished or rebuilt, we sell run and tested used parts with a warranty, it clearly states this on the website, Kevin has been working with you on this but we see the demands were unmatched as we asked for documentation of installation and estimate of work claimed. Please contact Kevin directly to process this warranty claim.
I purchased a transmission for my 4 wheel drive Durango. What clinched it for me was their 12 month, 30 day refund, guarantee. The transmission arrived in good time, my mechanic put it in, whoops, it had problems. I called car monkeys and the very next day they shipped me a replacement. It arrived in 3 days and I couldn't be more pleased. It works perfectly. My Durango hasn't run this smooth in years. I highly recommend them. They stand behind their product and honor their promises.
We are happy you had a great experience with us!
So, i posted a review of what happened and (finally) carmonkeys responded. Ill definitely add a star cause at least they did, and they seem to actually want to try and help now. I bought a transmission from them, and (at first) a rep said they werent going to help me for my previous review, which i stated doesnt make sense, cause if anything he should want to try and make it better. Well, another rep responded on this site saying theyd like to help, so ill definitely at least give them 2-3/5 for better customer support
However, i still havent gotten either my transmission or the $700, so there is still that. Hopefully everything will be sorted out
I am sorry you had this experience, however, we do not sell rebuilt units, the units we sell are run and tested recycled parts with warranty. We cover the shipping cost out to a customer if a part has shipped the customer would be responsible for the return freight. The restocking fee is applied to recoup some of the cost it took to run, test, prep, and ship the part ordered. We would like to check into this and verify the order, if you can call in we will gladly assist you in locating the order and the refund.
Their claims on the site is bogus plus having one of their customers service representative talk to me like I was an idiot. I was told the exhaust manifolds wouldn't come with the engine if the catalytic converters couldn't be removed. The last i checked there are no catalytic converters between the manifolds and turbo on a 7.3 powerstroke. In turn it cost me about 900 dollars move than it should have to buy an engine from them and put it in.
You reached out to us months after placing an order, we would have replaced the exhaust manifolds had you asked. You simply told us you had already sourced them, the rep was giving an explanation as to why they were not there. As far as the extra money you claim to have spent, we would have required the manifold gaskets to be changed anyway, you could have used the existing manifolds from your original motor.
Wow! In reading the other reviews, it sounds like people were their own worst enemies and didn't follow their simple procedures. Don't get fooled by their short sighted reviews. They treated me perfectly!
I was looking for a very hard to find engine for my Land Rover when I was referred to CarMonkeys. I am so happy that they took the time to help me get just what I needed. We had been emailing back and forth, but I decided to give them a call. They were very patient in making certain that I got exactly what I needed. I was without my vehicle so they offered to ship it directly to my mechanic as well. This was a life saver for me. It's nice to know that they quality test each unit before shipping and even send pictures of your shipment so you can see their quality! From the time I ordered it, until my mechanic received it was only a few days. My Rover was back on the road within a matter of days and it's running amazing! A week after my vehicle was finished, they followed up with me and wanted to make sure that everything went well. I could not be happier.
We are happy we were able to serve you. Please do not hesitate to reach out if you have any other questions or concerns.
Telephone: perpetual hold. Mailbox always full, so no messages can be left. The one time I got through (after hours), ready to purchase his advertised motor, he said, "I don't know that we still have it; it has been on the shelf at least 9 years. I'll call you back tomorrow." That was 2 weeks ago. I've sent 4 emails to contact me with NO RESPONSE. Their extension 18 & 19 is parts, but they don't answer either. These guys must be fronting for something else.
Sir, I asked the after hours team, they advised that the recall this question and response, you were told in fact the part has been on the shelf for 9 years and is unlikely it was still available as our inventory rotates rapidly, it is unlike anything would still be here from 8-9 months let alone 9 years it was simply never removed from the system. You then asked the rep to call you back if we did have it in stock, which we do not and this is why you were not called back. If you wish to provide me with your phone number I can locate the recorded call and send you a copy as well.
I contacted the BBB and the Department of Consumer Affairs(2 different states), and they have refused to respond to either. So, I am now down the almost 1k bill for the motor, plus warranty, that i bought from them. On top of the almost 2k i paid to have the motor professionally installed.
Still have receieved no response from this company. Coming up on a year. Bought a whole motor, from a DIFFERENT company. The motor is doing fantastic, and they have no issue calling customers back if they cant answer the first time. DO NOT USE CAR MONKEY. THEY ARE A RIP OFF
Transmission in our 8 years old Honda Accord stopped shifting between 2 and 3 gear. We were so disappointed! We started searching around and the best deal came from Car Monkeys we also considered their 5 year warranty better than the manufacturer. Thanks for fast shipment and efficient work of our mechanic - car was fixed in a week.
I bought a 1990 Chevy 3.1 motor just like other reviews it looked like it was pulled out of another car and shipped directly. Basically junk have almost as much in new parts as I paid for the motor. Would never buy from them again.
If you are expecting a seized block, missing parts, and horrible service please do business with these guys! The motor i ordered was in horrible condition, not at all what was described on the site. Before i even received the engine i tried for 3 days straight to get a hold of a tracking number, or anyone for that matter. I was put on hold numerous times and hung up on twice. I chose this website because of the reviews and i was let down horribly! Its unfortunate this event took place and i will NEVER EVER order again from these guys.
Order goes through, they get their money and never show the order online or ship. Kevin who seems to be the only employee gives vague answers, and when you threaten to cancel transaction with your bank because a week has gone by and you have no proof of order, he gets nasty.
DO NOT buy any thing from these guys they will rip you off. I purchased a 1998 bmw motor when it arrived it was filled with water rusty and would not turn. I tried to contact them and no response. Really bad customer service I had to get a lawyer to get my money back... STAY AWAY FROM CAR MONKEYS
We are all confused here as we were never approached by anyone's lawyer. All motors are pressure washed before leaving it is likely some of the water seeped in as we pull the valve covers for inspection as well as the oil pan. I believe part of this review maybe made up as our legal dept has not heard of any law firms reaching out.
I ordered a used engine, and once installed, it showed low compression. I contacted car monkeys to discuss the situation and they told me that I was out of luck. The vehicle never left the mechanic shop. They advertise run tested and quality engines. That is a load of bull crap. I would never recommend these guys. So much for standing by what you sell!
Overview
CarMonkeys has a rating of 2.6 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarMonkeys most frequently mention customer service, credit card and year warranty. CarMonkeys ranks 64th among Auto Parts sites.
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- Wyckoff, NJ, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This customer emailed us about a warranty claim we responded asking for documents showing the installation as well as the diagnosis of what is wrong, she waited 16 minutes after the first email to write this review. This order was also placed in Nov of 2018, it is now April of 2019. We find it hard to believe the motor only lasted 2 months.