CarMonkeys
Questions & Answers

The Wyckoff location is a call center. That item is not located in NJ it would be coming out of our warehouse in OR.

Every question emailed gets responded to, more than likely the response hit your spam folder. As far as the the calls go we are open Mon-Fri 8am-8pm est

This is normal, due to a high rate of fraudulent transactions the company has imposed security measures to defend against this. We ask for copies of the ID and credit card when there are discrepancies between the billing address and what the credit card merchant has on file for you. We also request the photo ID and credit card when there is an excessive distance between the billing and shipping address, as in shipping from one state to another.

If you call in, have your order number ready and a representative will get that for you, if not check your email as the tracking number is emailed to you as well, also check the spam folder just incase.

We are unable to provide your tracking information here without your order number or full name, however depending on where you are in the country orders usually ship within 2 business days, after that it would vary how many travel days it would take to reach you depending where you are located. If you wish to find out more about your specific order please call in and speak to a customer service rep.

A reputable online retailer would send the customer an immediate receipt of order, then follow up with "your order has shipped" email, and then one with the tracking number. A reputable company would answer their phone and return message no later than a few hours. Communication would do wonders for your company.

We sell hundreds of transmissions, engines, rear ends, and transfer cases a month. We do not force anyone to write reviews, we try to keep everything running smoothly. We stand behind all of our products with either a 1 or 5 year warranty.