CarMonkeys

Shipping was a little slow and confirmation was difficult to get, but after emailing and leaving a message, I was called back with info and tracking # was sent. To be fair I ordered this the week of Independence Day and they gave their employees the week off to be with family (and it wasn't noted on the website). Part took just under 2 weeks to arrive but was worth the wait for the price! Thank you Car-Monkeys! AS STATED GOOD USED PARTS WITH A 5 YEAR WARRANTY! Thanks again Max Henderson for contacting me and following up on my order!

I wish I would have seen these reviews before I dealt with the company. Company sent a broken transmission. Transmission acted up on day 1 and broke on day 2 Cost $500.00 to have the transmission put in and another $250.00 to have it dropped and sent back. Yes they offered to send me another transmission, but I could see where it was going. Didn't want to take the risk of the same process happening. Had to pay $287.00 to ship it back to them and then had to pay a 20% restocking fee. Company doesn't want to take ownership and they have an answer for everything. I will cut my losses and chunk it up to another poor decision. Thanks Car Monkeys for excellent customer service.

I ordered an engine from this site that supposedly carried a 5-year warranty and was guaranteed to be in "satisfactory running condition." It arrived broken and inoperable. After trying to contact someone from the company for 2 weeks, I finally received a one line response via email stating that none of the problems I mentioned were covered under the warranty for which I paid extra. That aside, one should avoid them simply because they may soon be out of business according to their recent quarterly reports.

"Car Monkeys Group filed its 10-K on Oct 13,2015 for the period ending Jun 30,2015. In this report its auditor, Pritchett, Siler & Hardy, P. C., gave an unqualified opinion expressing doubt that the company can continue as a going concern."
http://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=*******

I would not be surprised if this company wasn't legitimate! The manager "Brian" was just as unprofessional as his "coworker" / friend Peter who supposedly works in the parts department at ext 18... In the middle of coming to a resolution, Brian calls his friend / "coworker" peter on 3 way and they began to both use aggressive tones solely off me checking the status of my order I paid $2500 for. I advised him I will be leaving an online review due to them being unprofessional & requested a refund. So far I haven't received my part or refund. Upon calling back they would answer & hang the phone up w/of saying hello. Very unprofessional and I doubt if this company is legit. Please read other online reviews before deciding. Brian refused to let me speak to upper management, this place is a nightmare

I purchased a 1980 Oldmobile 350 Vin: R engine. Engine came late and what I received was a 1977 350 that was rusted out with slug caked in the heads with broken manifold studs. What makes matters worse when I called to tell them about the situation the person their told me that they didn't care if the got business and all we have to do is take the motor apart and clean. They also said as long as I got a comparable engine its all that matters. Which would ending up voiding the warranty. So I filed a complaint through paypal for my refund. They are the worse ever...

I was alittle worried after reading some of the reviews, but I will say this I read some reviews which stated they got a used part, well that is what this website sells. I called in and spoke to a younger sounding man named Max, he was very nice and explained what was being sold and the things I had to do, my mechanic had actually referred me to them as he ordered several parts from them and will be ordering from them again, the motor was put in and has been running fine now after 2 months, I will update if anything changes. But I have to say Max guided me in the right direction.

I ordered a transmission which was supposed to be knew. It was ditry/filthy, look like they just pulled it out of a car and put it on a pallet and sent it to me. I tried to send it back they refused it. Lies to my credit card company about what condition it was in and told them they sell all used parts etc. So now I'm stuck with a $1700 payment and they refused to except it through R&L.the carrier company they sent it through the bill was $695 just to ship it back. And I refused to pay for an item that I did not want. The are Frauds big time. I warn you if you know what's best. STAY AWAY

I was very shocked when i received my motor and it still had spark plugs and wires on it oil pan, clutch, flywheel and had a spot that was JB welded! Could not believe they would send it like that. Called the company it was shipped from and they didnt have a clue about my order and said that they just pull motor and ship it.The guy also said that we should never have done business with someone we didnt know. They gave me another number to call. And i was informed that we had to pay to have it shipped back and 20% restocking fee even though theyre not even the ones that shipped it it was a totally different company. Beware they are buying used motors for cheaper then what you pay!

What a bunch of a holes. You order a part, confirm the order then they 1. Ignor you - don't ship it and tell you that the part didn't pass their inspections so they had to source a new one - but of course didn't email/call to tell you. 2. finally ship part and its the wrong year part and then when questions about the bait and switch, they tell you their website gives them the right to ship them whatever the hell they want because it "should work". Don't ever do business with them.